Card Printer Driver Problems; The Card Printer Driver Does Not Detect The Network-Connected Printer - Entrust EM1 User Manual

Card Printer Driver Problems

The Card Printer Driver and printer can have the following communication problems:

The Card Printer Driver does not detect the network-connected printer


The Card Printer Driver does not detect the USB-connected printer

Driver status or Windows print queue does not provide expected data

Printer Messages do not display on the PC

The Card Printer Driver does not detect the network-
connected printer
Problem
The Printer Properties >
Status tab shows the
printer is not available.
Message 500 displays
after you send a card to
print.
The network is not
operating properly.
The printer is not
connected to the
network, or the PC is
not connected to the
network.
EM1, EM2 Card Printers User's Guide
on page
Solution
Make sure that you use the same type of data cable—USB or
network—that was used when the printer was installed. You
cannot switch the type of data cable after installation.
Make sure that the current printer IP address is the same as
the IP address on the Printer Properties > Ports tab. For more
information about retrieving the printer's IP address, refer to
"Retrieve the Printer's Network IP Address"
If this happens often, consider switching from DHCP network
addressing to static IP addressing. For more information about
setting the network communication method, refer to the
Printer Dashboard Help.
Test the network using another device and fix or report
network problems. To test the network, print to a different
(paper) printer or verify the availability of network drives.
Make sure that both ends of the data cable are connected.
Replace defective cables if needed.
on
on page
on page
39.
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page 37.
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