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Appendix
A.1
Service and Support
A.1.1
Technical Support
Siemens product support for SIMOCRANE
The following addresses provide support for your SIMOCRANE products:
• Internet:
– You will find the latest information on SIMOCRANE products, product support, and FAQs
– You will find continuously updated information on Crane Application Notes on the
• Support request on the Internet:
– Support request (https://support.industry.siemens.com/cs/?lc=en-WW)
• Hotline for Europe:
– Phone: +49(0)911 895 7 222
– Fax: +49 (0)911 895 7 223
– Email: Support Europe (mailto:support.automation@siemens.com)
• Hotline for America:
– Phone: +1 423 262 5710
– Fax: +1 423 262 2231
– Email: Support America (mailto:support.america.automation@siemens.com)
• Hotline for Asia/Pacific
– Phone: +86 10 6475 7575
– Fax: +86 10 6474 7474
– Email: Support Asia/Pacific (mailto:support.asia.automation@siemens.com)
Siemens product support for SIMOTION and SINAMICS
The latest information about SIMOTION products, product support, and FAQs can be found on
the Internet here (http://support.automation.siemens.com/WW/view/en/10805436/130000).
The latest information about SINAMICS products, product support, and FAQs can be found on
the Internet here (https://support.industry.siemens.com/cs/ww/en/ps/13229).
SIMOCRANE CenSOR
Operating Instructions, 07/2021
on the Internet here (https://support.industry.siemens.com/cs/ww/en/ps/20087).
Internet here (https://support.industry.siemens.com/cs/ww/en/ps/20087/ae).
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