Problem Solving; Troubleshooting - Crestron UPX-2 Operation Manual

Crestron UPX-2

Problem Solving

74 ¥ Universal Presentation Processor: UPX-2

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
UPX-2 Troubleshooting
TROUBLE
UPX-2 does not UPX-2 is not receiving
function. power.
Incorrect
firmware/software.
Incorrect cable
connections.
No video output Wrong VT Pro-e or
displayed. SIMPL Windows
programs.
VT Pro-e project not
set up correctly.
DTT touchpanel
incorrectly setup.
UPX-2 does not boot Incorrect cable
properly. connections.
Wrong source or video VT Pro-e project not
displayed. set up correctly.
Wrong effect selected
in "Video Properties".
Video from RGB source Analog join value has
is garbled or no output. been set.
UPX-2 does not respond IP address not correct
to ping command. (LAN green and amber
LEDs are off).
IP mask not correct
(LAN green and amber
LEDs are on).
PC and UPX-2 not on
same subnet.
Mouse or touchpanel Incorrect Touch
does not work. settings.
DTT-15V2 does not Power is cycled too
respond to pen input. quickly.
(Continued on following page)
Universal Presentation Processor
POSSIBLE CORRECTIVE ACTION
CAUSE(S)
Verify power to unit.
Update firmware/software versions as
per those listed in the "Specifications"
section.
Follow connection procedures in this
guide and inspect connector pins.
Verify RGB output cable connection to
unit and video display, and correct USB
port.
Verify correct programs.
Verify proper video set up for each
video window displayed.
Check DVI/VGA switch
(should be in VGA position).
Verify horizontal/vertical BNC cable
connections.
Verify 15-pin cable connection.
Verify correct video effect selected for
video window.
Select correct effect in VT-Pro-e "Video
Properties".
Change analog join corresponding to
desired source.
Assign correct IP address to UPX-2.
Assign correct IP mask.
Ensure that the PC and the UPX-2 are
on the same subnet.
Check Touch settings.
Turn off DTT-15V2 for two seconds and
restart.
Operations Guide – DOC. 6276B