Programming With Simpl Tm Windows; Problem Solving; Troubleshooting; Further Inquiries - Crestron CNXCPU Operations & Installation Manual

CNX Control Processor Card

Problem Solving

6 CNX Control Processor Card: CNXCPU
Programming with SIMPL
The CNXCPU is the central processor unit of the Modular Control System and its
programming depends on the functionality of the control system and the expansion
cards installed.

Troubleshooting

The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron technical support representative.
CNXCPU Troubleshooting
P O S S I B L E
T R O U B L E
C A U S E ( S )
G r e e n P W R CNXCPU is not
indicator does receiving power.
not illuminate.
Yellow NET Loose network
indicator does connection.
not illuminate. SIMPL Windows
program error.
Hardware or software
failure, hardware
incompatibility with
software definitions, or
programming error.

Further Inquiries

If after reviewing this Operations & Installation Guide for the CNXCPU, you cannot
locate specific information or have questions, please take advantage of Crestron's
award winning technical support team by calling:
In the US and Canada, call Crestron's corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
In Europe, call Crestron International at +32-15-50-99-50.
In Asia, call Crestron Asia at +852-2341-2016.
In Latin America, call Crestron Latin America at +525-574-15-90.
For local support from exclusive Crestron factory-trained personnel call:
In Australia, call Soundcorp at +613-941-61066.
In New Zealand, call Amber Technologies at +649-410-8382.
Crestron CNXCPU
TM
Windows
C O R R E C T I V E A C T I O N
Verify power to the CNXCPU from the
CNPWS-75 (or CNPWSI-75 for international
use) external power supply.
Verify that Cresnet cable(s) plugged into
CNXCPU is(are) secure.
Verify the SIMPL Windows program.
Verify that hardware configuration matches
software configuration (i.e., card is in proper
slot as defined by program). Poll the network
(F4) via SIMPL Windows or VisionTools
Pro (VT Pro).
Operations & Installation Guide - DOC. 8135
T M