Problem Solving; Troubleshooting - Crestron CNXENET+ Operations & Installation Manual

Crestron CNXENET+

Problem Solving

Operations & Installation Guide – DOC. 8153A
CNX Enhanced Ethernet Expansion Card

Troubleshooting

The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron customer service representative.
CNXENET+ Troubleshooting
TROUBLE
CNXENET+ improperly
Communications via
installed.
the DPA port is not
Improper Ethernet
functioning.
connection.
Damaged connector
pins.
Incorrect
firmware/software.
Crestron e-control PC with browser not
message "CNX setup for e-control
Gateway closed communications.
communications."
dialog box opens.
Unable to load Web Web file(s) too large.
pages via Ethernet
Control system requires
or via local RS-232
reset.
port.
Control system update
(UPZ) file outdated.
Viewport receives Web file(s) too large.
"Can Not Delete
Files" or "Transfer
Error" message
while transferring
web pages.
CNX Enhanced Ethernet Expansion Card: CNXENET+ • 23
POSSIBLE
CORRECTIVE ACTION
CAUSE(S)
Follow installation procedures in this
guide.
Verify proper connection at Ethernet
port.
Follow installation procedures in this
guide and inspect connector pins.
Upgrade firmware/software versions
as per those listed in the Leading
Specifications section.
Contact Crestron customer service.
Transfer large Web files one at a time.
Cycle power to reset to control
system.
Update control system with latest
version listed in the "Leading
Specifications" section of this guide.
Refer to "Updating the Control
System" in the control system
Operations Guide.
Transfer large Web files one at a time.
In Viewport, use the INITIALIZE
command to erase the flash file
system. Press the ESC key, then x,
then ' (apostrophe), type INITIALIZE,
then press the ENTER key. (Input the
information without spaces.)