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Troubleshooting
Related Manuals for Crestron CNXENET+
Summary of Contents for Crestron CNXENET+
- Page 2 This document was prepared and written by the Technical Documentation department at: Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 1-888-CRESTRON...
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Page 3: Table Of Contents
Using a Browser to View or Access Web Pages Problem Solving Troubleshooting Further Inquiries Future Updates Return and Warranty Policies Merchandise Returns / Repair Service CRESTRON Limited Warranty Glossary of Terms Operations & Installation Guide – DOC. 8153A CNX Enhanced Ethernet Expansion Card Contents • i... -
Page 5: Cnx Enhanced Ethernet Expansion Card: Cnxenet
Processor Access (DPA) slot providing high-speed access directly to the system processor. The CNXENET+ provides communication via Ethernet/local area network (LAN) and wide area network (WAN) to any Crestron Internet protocol (IP) control device. This allows remote diagnostics and upgrades, access to Crestron’s network analyzer, and the ability to activate any device connected to the system. -
Page 6: Leading Specifications
The latest software versions can be obtained from the What’s New page (SIMPL Windows and VisionTools Pro-e sections) or Downloads page (SIMPLWIN and TOUCHPNL Libraries) of Crestron’s website (www.crestron.com). New users are required to register in order to obtain access to the FTP site. -
Page 7: Installation
Products page (PRODUCT MANUALS, Hardware section) or Downloads page (MANUAL Library) of Crestron’s website (www.crestron.com). New users are required to register in order to obtain access to the FTP site. NOTE: The unit shown in this procedure is a CNMSX-AV. The procedure is identical for the CNMSX-PRO. - Page 8 CNX Enhanced Ethernet Expansion Card CNMSX Installation (1 of 3) CNMSX Installation (2 of 3) 4 • CNX Enhanced Ethernet Expansion Card: CNXENET+ 2. Remove six screws from each side of the control system. 3. Lift and remove control system top cover 4.
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Page 9: Installation Onto Cnrackx Processor Card (Cnxcpu)
(CNXCPU) The CNRACKX contains the CNXCPU Processor Card (the CNRACKX-DP contains two CNXCPU’s) that features Crestron’s exclusive DPA (Direct Processor Access) slot for Ethernet/LAN expansion of the control system. The CNXCPU contains card mounting points, a LAN/DPA port opening, and a 26-pin female DPA connector. - Page 10 CNXCPU. CNXCPU Installation (1 of 3) – Remove Screws and Cover Plate 6 • CNX Enhanced Ethernet Expansion Card: CNXENET+ ITEM DESCRIPTIO N Screw, 4-40 x 1/4"L, steel,...
- Page 11 7. Refer to the diagram on the next page. From the CNXCPU faceplate, reinstall the two mounting screws the screws to finger-tight then, using a #1 Phillips tip screwdriver tighten the screws an additional 1/8-turn. CNX Enhanced Ethernet Expansion Card: CNXENET+ • 7 to secure CNXENET+. Tighten...
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Page 12: Ethernet Wiring
UPLINK port of an Ethernet hub. Wiring to PC If the system is connected directly to a personal computer (PC) Ethernet card for test purposes, make sure that the cable between the CNXENET+ is a crossover type (not straight-through). -
Page 13: Programming With Simpl Windows
SIMPL (Symbol Intensive Master Programming Language) is an easy-to-use programming language that is completely integrated and compatible with all Crestron system hardware. The objects that are used in SIMPL are called symbols. SIMPL Windows offers drag and drop functionality in a familiar Windows®... -
Page 14: Tcp/Ip Server And Tcp/Ip Client Symbols
Since the sockets are generic TCP/IP, the client can connect to any server (Crestron's TCP/IP Server symbol or any non- Crestron server) and the server can accept a connection from any client (Crestron's TCP/IP Client symbol or any non-Crestron client). -
Page 15: Control System Ethernet Setup
Control System Ethernet Setup This section explains how to configure a control system to communicate over Ethernet using standard IP. These procedures assume that the CNXENET+ has been physically installed, added to the control system through SIMPL Windows, and the control system has been powered up. -
Page 16: Initial Ip Setup
DB9 to DB25 adapter (the adapter has a DB9 male end and a DB25 female end). Thereafter, communications may be achieved by using the Crestron Viewport to directly connect to the IP address assigned to the control system. - Page 17 (also known as Gateway) will be provided from an MIS Department or other network administrator. Other Crestron IP control/CEN devices on this network would require that their IP Address, IP Mask, and Default router also be obtained by the MIS department or other network administrator.
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Page 18: Ip Table Setup
CNX Enhanced Ethernet Expansion Card Recommended Settings Class Ranges: Other Crestron IP control/CEN devices on this LAN would conform to similar parameters. Reboot Dialog Box NOTE: If an error that the Viewport could not setup the IP information opens, first verify that the CNXENET+ card is installed and seated properly. - Page 19 It is extremely important that the IP ID in the SIMPL Windows program match the IP ID (sometimes called the Cres ID) encoded in the Crestron e-Control SDK object by the developer of the Web page or Visual Basic® program.
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Page 20: Communicating With The Control System Via Ethernet
CNX Enhanced Ethernet Expansion Card Communicating With the Control System via Ethernet The Crestron Viewport may be used to communicate with the control system via Ethernet. To connect the Viewport to the control system, perform the procedure below. Viewport Connect TCP/IP Connect TCP/IP Address Dialog Box 16 •... -
Page 21: Setting A Control System Password Via Ethernet
Password Dialog Boxes Setting a Control System Password via Ethernet After establishing communication with a control system via Ethernet, the Crestron Viewport may be used to set (or change) a password to limit access to the control system. To set a password via Ethernet, perform the following procedure. -
Page 22: Troubleshooting Communications Via Ethernet
PC used to ping the control system can ping other devices that are on the control system's subnet. 18 • CNX Enhanced Ethernet Expansion Card: CNXENET+ 2. Enter a password, verify the password then click OK as shown below. -
Page 23: Web Pages
NOTE: When the CNXENET+ card receives web page files, it first initializes itself which deletes all of the files on the card. The Crestron Viewport provides 30 seconds before file transfer begins and transferring large web files may exceed this time. - Page 24 CNX Enhanced Ethernet Expansion Card "Transfer Web Pages" Dialog Box "Select Web Pages" Dialog Box 20 • CNX Enhanced Ethernet Expansion Card: CNXENET+ 2. The "Transfer Web Pages" dialog box appears. Three transfer options are available. The Transfer Entire Project option transfers the selected web page and all files and subdirectories in the same folder as the selected web page.
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Page 25: Using A Browser To View Or Access Web Pages
1. As shown below, open the browser. 2. At the browser address bar, enter the IP address of the control system to be accessed. 3. Observe the default web page of the control system. CNX Enhanced Ethernet Expansion Card: CNXENET+ • 21... - Page 26 NOTE: Depending upon the files of the accessed control system, various files may be downloaded. Follow the screen prompts for downloading. Example Control System Web Page 22 • CNX Enhanced Ethernet Expansion Card: CNXENET+ 1. Open the browser. 2. As shown below, enter the IP address of the control system to be accessed followed by “_sys_command/dir”...
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Page 27: Problem Solving
Crestron CNXENET+ Problem Solving Troubleshooting The table below provides corrective action for possible trouble situations. If further assistance is required, please contact a Crestron customer service representative. CNXENET+ Troubleshooting Communications via the DPA port is not functioning. Crestron e-control message "CNX Gateway closed communications."... -
Page 28: Further Inquiries
Future Updates As Crestron improves functions, adds new features, and extends the capabilities of the CNXENET+, additional information and programming examples may be made available as manual updates. These updates are solely electronic and serve as intermediary supplements prior to the release of a complete technical documentation revision. -
Page 29: Return And Warranty Policies
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any application other than that for which it was intended, or if it has been subjected to misuse, accidental damage, modification, or improper installation procedures. -
Page 30: Glossary Of Terms
CNX Enhanced Ethernet Expansion Card Glossary of Terms CNX CONTROL SYSTEM A CNX control system is any Crestron control processor in the CNX product line. Currently, these include the integrated control systems CNMSX-AV and the CNMSX-PRO and modular control systems CNRACKX and the CNRACKX-DP. - Page 31 Crestron CNXENET+ IP MASK An IP mask is a pattern of bits in IP address format (e.g. 255.255.255.0) which, when "and"ed with your IP address, produces a network address. If an outgoing packet's network address has the same network address as the source of the packet, it is sent on the local network wire, to be received by a device on that local network.
- Page 32 Crestron Electronics, Inc. Operations Guide – DOC. 8153A 15 Volvo Drive Rockleigh, NJ 07647 05.01 Tel: 888.CRESTRON Fax: 201.767.7576 Specifications subject to www.crestron.com change without notice.