Service Information; Ithaca Product Support Procedure - TransAct Ithaca 800 Series Maintenance Manual

Series 800 Maintenance Manual

Service Information

TransAct Technologies Incorporated has a full service organization to meet your printer service and repair
requirements. If your printer needs service, please contact your service provider first. If any problems still
persist, you can directly contact the Ithaca facility's Technical Support Department at (607) 257-8901 or
(877) 7ithaca for a return authorization. International customers should contact your distributor for services.
TransAct offers the following service programs to meet your needs.
•
Extended Warranty
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Depot Repair
•
Maintenance Contract
•
Internet Support

Ithaca Product Support Procedure

Monday through Friday, 8A.M. to 5 P.M. (excluding holidays)
To obtain technical support, call TransAct's Ithaca Facility at (607) 257-8901 and ask for Technical
Support. When you call, please have the following information at hand:
•
The Model Number and Serial Number of the printer
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A list of any other peripheral devices attached to the same port as the printer
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What application software, operating system, and network (if any) you are using
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What happened and what you were doing when the problem occurred
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How you tried to solve the problem
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Return Materials Authorization and Return Policies
If the technical support person determines that the printer should be serviced at our facility, and you want to
return the printer for repair, a Returned Materials Authorization (RMA) number must be issued before
returning the printer. Repairs are warranted for 90 days from the date of repair or for the balance of the
original warranty period, which ever is greater. Please prepare the printer being returned for repair as
follows:
•
Pack the printer to be returned in the original packing material.
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Packing material may be purchased from TransAct's Ithaca Facility.
•
Do not return any accessories unless asked to do so by a support technician.
•
Write the RMA number clearly on the outside of the box.
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Confidential Information: Not for Distribution.
Rev C
General Information
Mar-03