Channel And Multimedia Monitors - Nortel CallPilot 201i Installation And Configuration Manual

October 2002

Channel and Multimedia Monitors

Introduction
The Channel Monitor shows the status of call channels. The call channels
are the connections between the server and the switch that carry the call
signals to CallPilot.
The Multimedia Monitor shows the status of multimedia channels. The
multimedia channels are the DSP ports that process the calls. They are the
voice, fax, and speech recognition channels.
Disabling call channels
If you must take the CallPilot system out of service to perform software or
hardware maintenance, Nortel Networks recommends that you disable all
call channels first. There are two ways to disable the call channels:
Courtesy stop the channels (preferred method).
When you courtesy stop call channels, CallPilot waits until the channels
are no longer active before disabling them, instead of suddenly
terminating active calls.
Stop the channels.
When you stop channels, you suddenly disable them and terminate all
active calls.
For information about using the Channel and Multimedia Monitors, see
Section C: "Working with the Multimedia and Channel Monitors" on page
99.
Running diagnostics on call channels
If you must run diagnostics for one or more channels, use the Diagnostics
section on the Maintenance page. For more information, see "Working with
the Maintenance page" on page 79.
Part 5: 201i Server Maintenance and Diagnostics
Using CallPilot Manager to monitor hardware
77