Nortel CallPilot 202i Maintenance And Diagnostics
  1. Manuals
  2. Brands
  3. Nortel Manuals
  4. Server
  5. CallPilot 202i
  6. Maintenance and diagnostics
Nortel CallPilot 202i Maintenance And Diagnostics

Nortel CallPilot 202i Maintenance And Diagnostics

Hide thumbs Also See for CallPilot 202i:
Table of Contents

Advertisement

Quick Links

Download this manual
Nortel CallPilot
202i Server Maintenance and
Diagnostics
NN44200-708
.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the CallPilot 202i and is the answer not in the manual?

Questions and answers

Related Manuals for Nortel CallPilot 202i

Summary of Contents for Nortel CallPilot 202i

  • Page 1 Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708...
  • Page 2 While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.
  • Page 3 RADISYS is a trademark of Radisys Corporation. ROLM is a trademark of Siemens ROLM Communications Inc. SLR4, SLR5, SLR75, and TANDBERG are trademarks of Tandberg Data ASA. SONY is a trademark of Sony Corporation. SYBASE is a trademark of Sybase, Inc. TEAC is a trademark of TEAC Corporation.
  • Page 5 Publication History August 2009 CallPilot 5.0 Standard 01.02 of the CallPilot 202i Server Maintenance and Diagnostics is updated to inform about tracking deleted read and unread messages in the Session Trace tool. January 2009 CallPilot 5.0, Standard 01.01 of the CallPilot 202i Server Maintenance and Diagnostics guide is issued for general release.
  • Page 6 6 Publication History Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 7: Table Of Contents

    Channel and Multimedia Monitors 50 Section B: Working with the Maintenance page 51 Introducing the Maintenance page 51 Viewing component states 54 Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 8 Removing the server from the switch 84 Replacing the server 85 Replacing the hard drive 86 Replacing the software feature key 89 Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 9: Chapter 1 How To Get Help

    Getting help over the phone from a Nortel Solutions Center If you don’t find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.
  • Page 10 To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: http://www.nortel.com/erc...

  • Page 11: Chapter 2 About This Guide

    This guide is based on the assumption that you have basic computing skills and are familiar with necessary safety procedures. For more information about safety, see CallPilot Fundamentals NN44200-100. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 12: Resolving System Problems

    CallPilot Troubleshooting Guide NN44200-700 Using this guide This guide provides instructions to use the resources provided by your 202i server, as follows. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 13 • peripheral device problems • monitor display problems • server-to-network connection problems • remote access connection problems • CallPilot application problems Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 14: Replacing Hardware Components

    "Replacing the software feature key" (page 89) Approved replacement parts Before you replace any parts on your server, see the Nortel product catalog for the part codes. CAUTION The use of parts that are not approved by Nortel can cause serious system problems or void your Nortel warranty.
  • Page 15 Replacing hardware components 15 Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 16 16 Chapter 2 About this guide Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 17: Chapter 3 Troubleshooting Your Callpilot System Overview

    The LEDs indicate when • the 202i server is in use • it is safe to remove the server from the switch Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 18: Section A: Led And Hex Displays

    Status LEDs and HEX display location The following diagram shows the location of the status LEDs and HEX display on the 202i server faceplate. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 19: Interpreting The Power Status Led

    The LED indicates two server states: • The 202i server is in use. • It is safe to remove the 202i server from the switch. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 20: Interpreting The Network And Drive Activity Leds

    Interpreting the network and drive activity LEDs The 202i server provides two LEDs for each RJ45 Ethernet connector to indicate ELAN Subnet, and Nortel server subnet CLAN activity. They following diagram shows a close up view of the two RJ45 Ethernet connectors and the two LEDs for each connector.
  • Page 21 IP settings on the 202i server by running the Configuration Wizard. For instructions, see the CallPilot Manager online Help. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 22: Interpreting The Hex Display

    (when the server is powered up, or if you press Reset on the 202i server faceplate). For more details, see "Startup diagnostic codes" (page 25). Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 23 POST Terminal errors that result in a system halt do not appear on the HEX display. If you cannot use the HEX display to determine the cause of a system halt, contact your Nortel technical support representative. HOST This code appears during the startup sequence and means that BIOS diagnostics started.
  • Page 24 An alarm of unknown severity occurred. This error should not occur on a properly installed system. The severity of this event is treated as higher-than-critical, contact your Nortel technical support representative. DOWN The operating system shut down. When the power status LED is on, it is safe to remove the 202i server from the switch.

  • Page 25: Section B: Startup Diagnostics

    Address mode self-test F:03 T:04 Boot ROM self-test F:04 T:05 Timer self-test F:05 T:06 Watchdog self-test F:06 T:07 EEPROM self-test F:07 Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 26 Continuation of BIOS diagnostics. P:XX The monitor displays the BIOS start screen. If a noncritical error occurs, the server continues the start sequence. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 27 CallPilot 8051 device driver starts. Note: If CallPilot is not installed, no event is logged. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 28: Startup Sequence Description

    POST Terminal errors that result in a system halt do not appear on the HEX display. If you cannot use the HEX display to determine the cause of a system halt, contact your Nortel technical support representative. Startup sequence description The following table describes the startup sequence and the diagnostic stages that occur.
  • Page 29 Beginning of BIOS diagnostics HOST Note: The BIOS splash screen appears, and HOST scrolls across the HEX display. Approximate duration: 7 seconds Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 30: Troubleshooting Startup Problems

    To determine why the 202i server failed the 8051 startup Step Action Note any diagnostic codes. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 31 28). Note: Allow 5 minutes for the start cycle to complete. For other suggestions, see the CallPilot Troubleshooting Guide. If you still cannot find the cause of the failure, call your Nortel technical support representative. —End— To determine why the 202i server failed to start CallPilot...
  • Page 32 32 Chapter 3 Troubleshooting your CallPilot system Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 33 Operating system Diagnostics The operating system Diagnostics window allows you to view details about the system and network components. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 34: Chapter 4 Using The Operating System Online Diagnostic Tools33

    Event Viewer. Types of event logs Three types of event logs are available from the operating system Event Viewer, as follows. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 35 To view a log, click the name of the log in the left pane. The illustration shows an example of the Application log. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 36 Note: The Security log available only to administrators is not shown. Look for error codes flagged that occurred since the last startup. Each error is date and time stamped. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 37: Using Tcp/Ip Diagnostic Tools

    • ipconfig ("The ipconfig command" (page 38)) • ping ("The ping command" (page 39)) • tracert ("The tracert command" (page 40)) Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 38 Example: ipconfig /all Press Enter. The system runs the ipconfig utility. Type Exit to close the Command Prompt window. —End— Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 39 200.286.32.0), or ping <computer name>. Press Enter. The system displays the ping results. Type Exit to exit the Command Prompt window. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 40 To run the tracert command from the operating system Step Action Click Start, Programs, Accessories, Command Prompt to display the command prompt window. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 41 Specifies a physical address. -N if_addr Displays the arp entries for the network interface specified by if_addr. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 42 Lists local NetBIOS names. Registered indicates that the name is registered by broadcast (Bnode) or WINS (other node types). Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 43 The netstat command uses the following syntax: netstat [-a] [-e] [-n] [-s] [-p proto] [-r] [interval] Parameter Description Displays all connections and listening ports. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 44 At the prompt, type netstat with the required parameters. Press Enter. The system runs the netstat utility. Type Exit to close the Command Prompt window. —End— Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 45: Chapter 5 Using Callpilot Manager To Monitor Hardware

    "Viewing the last diagnostic results" (page 62) "Section C: Working with the Multimedia and Channel Monitors" (page 64) "Working with the Multimedia Monitor" (page 65) Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 46: Understanding Fault Management

    However, alarms are reported in the Alarm Monitor instead of the Event Browser and are managed differently than events. When an alarm appears in the Alarm Monitor, Nortel recommends that you investigate the problem, isolate it, and then fix the problem. When you fix the problem, you can then clear the alarm from the Alarm Monitor.

  • Page 47: Alarm Monitor

    Alarm Monitor. If the same event continues to occur, a new alarm is not generated. Instead, the time and date assigned to the original generated alarm is updated. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 48 If the solution to the problem is not apparent, obtain the return code of the first event and continue the investigation by using the Event Browser (see "Event Browser" (page 49)). Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 49: Event Browser

    To investigate using the Event Browser Step Action Run CallPilot Manager and log on. In CallPilot Manager, click System, Event Browser. The Event Browser page appears. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 50: Maintenance

    A description of the event appears in a new Web browser window. View the description and recovery action. Repeat steps to view more events, if necessary. If the solution to the problem is not apparent, contact your Nortel technical support representative. —End— Maintenance page Use the Maintenance page to obtain status information for suspect components.

  • Page 51: Section B: Working With The Maintenance

    (+) at the top of the tree. To list the subcomponents for each component, click the plus sign (+) beside the component. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 52 (for example, whether a component is removable) Note: This section does not appear for all components. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 53 Start, Courtesy Diagnostics Component stop? stop? available? Replaceable? Motherboard Yes (IPE server) Media Bus Time Switch DSPs Multimedia channels Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 54: Viewing Component States

    This state occurs quickly and is immediately followed by Off Duty. Uninitiated The call processing component has not initialized the resource. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 55: Starting And Stopping Components

    To bring an out-of-service component back into service, you must start it. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 56 Start and stop components from the Maintenance section on the Maintenance page. ATTENTION Nortel recommends that, if possible, you courtesy stop a component. Courtesy stop is available only at the individual channel level. To courtesy down CallPilot, use the following tools: •...
  • Page 57 Click Courtesy Stop, Stop, or Start, as required. Button Description Start If the selected component is out of service, click this button to return it to service. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 58 Web messaging users so that they can log off their sessions before you proceed. —End— Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 59: Running Integrated Diagnostics

    In both cases, check the Alarm Monitor to determine the reason and the appropriate action to take. (See "Section A: Tools for isolating and fixing hardware problems" (page 46).) Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 60 Nortel technical support representative, depending on the component. ATTENTION Nortel recommends that you courtesy stop rather than stop a component if possible. For instructions, see "Starting and stopping components" (page 55) To run a diagnostic test...
  • Page 61 Description check box at the top of the list. Click Run. A new Web browser window displays the progress and results of the diagnostics. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 62: Viewing The Last Diagnostic Results

    Last Results button for a component. To view the last diagnostics result Step Action ATTENTION Nortel recommends that you courtesy stop rather than stop a component if possible. For instructions, see "Starting and stopping components" (page 55). Run CallPilot Manager and log on.
  • Page 63 Check the check box for each diagnostic for which you want to review results. Click Get Last Result. The results appear in the Diagnostic Results box. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 64: Section C: Working With The Multimedia And Channel Monitors

    Section C: Working with the Multimedia and Channel Monitors In this section "Working with the Multimedia Monitor" (page 65) "Working with the Channel Monitor" (page 66) Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 65: Working With The Multimedia Monitor

    DSP. Note: For an explanation of the channel states, see the CallPilot Manager online Help. Perform one of the following: Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 66: Working With The Channel Monitor

    In CallPilot Manager, click Maintenance, Channel Monitor. The Channel Monitor page appears, showing the DS30X (also known as DS0) channels associated with each DS30X link. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 67 Note: If the buttons are not available, wait a few seconds for the page to refresh. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 68 68 Chapter 5 Using CallPilot Manager to monitor hardware —End— Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 69: Chapter 6 Using Callpilot System Utilities

    CallPilot services Note: This status is more accurate than the status the operating system provides in the Services control panel. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 70: Diagnostics Tool

    When you disable startup diagnostics, you can save time during system maintenance operations where restarts or Call Processing services restarts are required. Nortel recommends that you perform the following three steps: • Use the Diagnostics Tool to turn off CallPilot startup diagnostics.

  • Page 71: Pep Maintenance Utility

    SU04 (Service Update 4) for CallPilot 5.0 changes the default diagnostic settings. With SU04 installed, diagnostics do not run on a scheduled soft reboot, but run on an unscheduled hard reboot or shutdown. Consult Nortel Technology for details. On the Diagnostics Tool window, select Configuration, Maintenance Startup Diag, Disable.
  • Page 72 If you want to review the readme file associated with a PEP, click the PEP, and then click Read. The readme file opens in Notepad. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 73: Session Trace

    The session information might tell the administrator why the MWI was turned on. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 74 The MCE Session Trace window appears. To find a session Step Action From the Session Type list, select the type of session. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 75 Double-click the session type to display the session information. The Session Type information appears at the bottom of the window. —End— Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 76 76 Chapter 6 Using CallPilot system utilities Session type information Call Answering session type information Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 77: System Monitor

    System Monitor is a non destructive tool that does not alter the behavior of any CallPilot components. To access the System Monitor On the Windows desktop, click Start, Programs, CallPilot, System Utilities, System Monitor. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 78 The services listed under Service Name should be either running or in full service when CallPilot functions optimally. If any CallPilot services are stopped, investigate the cause. Call Nortel technical support for assistance. Note: While you need to investigate stopped services, some services are not critical.
  • Page 79 For the 202i server, the DS30X link to the switch is supported by the server connection to the switch backplane. About the System Info tab The following illustration shows the System Info tab. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 80 About the Legend/Help tab The following illustration shows the Legend/Help tab. Consult this tab for descriptions of the icons on the Channel Monitor tab. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 81 System Monitor 81 Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 82 82 Chapter 6 Using CallPilot system utilities Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 83: Chapter 7 Performing Hardware Maintenance And Mechanical Assembly

    You need the following tools, based on the component you are replacing: • antistatic wrist strap or antistatic mat • Phillips No. 1 and No. 2 screwdrivers • tweezers Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 84: Removing The Server From The Switch

    15 seconds, and then remove the server. Place the server on a clean, static-resistant surface. —End— What is next? Replace and upgrade components, as required. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 85: Replacing The Server

    Replacing the server Replace the server only if you are instructed to do so. For activities that are not supported as field procedures, you must return the server to Nortel for service. This section summarizes the procedure to replace the server. References are made to specific component replacement procedures where applicable.

  • Page 86: Replacing The Hard Drive

    To remove the hard drive Step Action Ensure that the server is hard drive assembly side down on the antistatic mat. Perform the following steps: Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 87 Use the nonmetallic object to align the fiber washer with the mounting hole. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 88 Slide the hard drive the remainder of the way into the socket on the motherboard. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...

  • Page 89: Replacing The Software Feature Key

    • tweezers Before you begin Before you replace the software feature key, review "Removing the server from the switch" (page 84). Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 90 Insert the software feature key into the socket on the replacement server, lip side up. When the software feature key (dongle) is correctly installed, it is firmly seated in the socket. Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 91 Replacing the software feature key 91 —End— Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 92 92 Chapter 7 Performing hardware maintenance and mechanical assembly Nortel CallPilot 202i Server Maintenance and Diagnostics NN44200-708 01.02 Standard 5.0 11 August 2009 Copyright © 2009, Nortel Networks...
  • Page 94 While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Table of Contents