Channel And Multimedia Monitors; The Maintenance Screen - Nortel CallPilot User Manual

48 Chapter 5 Monitoring multimedia hardware

Channel and Multimedia Monitors

The Channel Monitor shows the status of call channels. The call channels
are the connections between the server and the switch that carry the call
signals to CallPilot.
The Multimedia Monitor shows the status of multimedia channels. The
multimedia channels are the DSP ports that process the calls. They are the
voice, fax, and speech-recognition channels.
Disabling call channels
If you must take the CallPilot system out of service to perform software
or hardware maintenance, Nortel recommends that you disable all call
channels first. There are two ways to disable the call channels:
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The Maintenance screen

Use the Maintenance screen in CallPilot Manager to do the following:
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What the Maintenance screen provides
The Maintenance screen identifies the server platform and switch
connectivity type. This screen also provides a tree, which when expanded,
lists the physical and logical hardware components down the left side of the
screen. To list the server hardware components, click the plus sign (+) at
the top of the tree. To list the subcomponents for each component, click the
plus sign (+) beside the component.
Copyright © 2007, Nortel Networks
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Courtesy stop the channels (preferred method).
After you courtesy stop call channels, CallPilot waits until the channels
are no longer active before disabling them, instead of suddenly
terminating active calls.
Stop the channels.
When you stop channels, you suddenly disable them and terminate
all active calls.
Obtain general information about components.
View component states.
Start and stop components.
Run integrated diagnostic tests.
View the results of the last diagnostic test run against a component.
Nortel CallPilot
600r Server Maintenance and Diagnostics
NN44200-703 01.04 Standard
5.0 25 April 2007
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