Agilent Technologies InfinityLab LC Series User Manual page 209

7 Error Information
Vialsampler Error Messages
Start of maintenance procedure failed errors
Error ID: 34315, 34316, 34317
These, similarly to the Command failed error events, are non-specific error
messages and indicate only that something went wrong with initiating the given
maintenance procedure. These error messages are usually coupled with other
error events, which provide more specific information on the nature of the issue.
To identify these source error events, look for entries with the same timestamp
as for the Start of maintenance procedure failed error message.
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•
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Probable cause
1
Injection valve position not found
Error ID: 34319
The injection valve position is not found or the valve is unable to switch.
Probable cause
1
2
3
4
Agilent InfinityLab LC Series Vialsamplers User Manual
Error ID: 34315 → Start of needle/seat change procedure failed
Error ID: 34316 → Start of piston change procedure failed
Error ID: 34317 → Start of gripper change procedure failed
Maintenance procedure failed
Overtightened screws
Broken rotor seal
Broken stator
Potential hardware error
Suggested actions
Identify the source error message and follow the
instructions provided for that.
Suggested actions
Verify that the stator screws are not overtight-
ened as it can lead to hindered rotor movements.
If necessary, loosen the stator screws and
retighten them appropriately.
Check the rotor seal for signs of visible damage
and if necessary, replace it.
Check the stator for signs of visible damage and
if necessary, replace it.
Please contact your Agilent service representa-
tive.
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