Hotline, Support & Service - Jetter JetMove 3000 User Manual

Diagnostics
4.2 Hotline, support & service
Jetter AG
Our hotline can provide you with fast, specific assistance if you have any
technical queries relating to project planning or commissioning of the supply
unit. Please collect the following information prior to making contact:
1. Type designation, serial number and software version of the device
(see software nameplate)
2. JetSym version used (Menu ►Help ►About JetSym...)
3. Error code displayed (on 7-segment display or
in JetSym)
4. Description of the error symptoms, how it occurred and relevant
circumstances
5. Save device settings to file in JetSym
6. Name of company and contact, telephone number and
e-mail address
The hotline is available Monday to Friday from 8 a.m. to 5 p.m. (CET), and
can be accessed by telephone, e-mail or over the Internet:
Phone: +49 7141 2550-444
E-Mail: hotline@jetter.de
Internet: www.jetter.de ►Support
NOTE:
If you need more detailed assistance and advice, you will find all the
services we offer in the Industrial Automation catalog. You can download
the Industrial Automation catalog from the "Quicklinks" section of our
website at http://www.jetter.de.
JetMove 3000 Supply Unit
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