Non-Recoverable Errors - Star Micronics TUP500 Series Product Specifications Manual

15.3.3. Non-recoverable Errors

Turn OFF the printer power because a fatal printer error has occurred. Turn the power back on after executing the
predetermined error cancellation operation.
If the same error occurs after turning the printer back on, you many need to have the printer repaired.
Error LED
LED1
(Green)
Cutter Error OFF
Presenter OFF
Paper Jam Errors
Flash Error OFF
EEPROM Error OFF
RAM Error OFF
Head Thermistor OFF
Error
Power Voltage Errors OFF
TUP500 Series Product Specifications
Cause of Error
LED2
(Red)
Flashing Cycle Cutter failure
for 0.25
seconds
Flashing Cycle Paper jam in Presenter
for 0.5 seconds
Flashing Cycle FLASH Access Error Detected
for 1.0 seconds
Flashing Cycle EEPROM Access Error Detected
for 1.5 seconds
Flashing Cycle SRAM Access Error Detected
for 2.0 seconds
Flashing Cycle Detection of Head Thermistor Erroneous Value
for 3.0 seconds
Flashing Cycle Power Voltage Error Value Detected
for 4.0 seconds
15-5
How to Cancel Error
1) Power OFF
2) Check for paper jam.
3) Paper Discharge
4) Turn power ON
5) Same error occurs
6) Repair
1) Power OFF
2) Check for presenter paper jam.
3) Remove paper from the Presenter
4) Power ON
5) Same error occurs
6) Repair
Repair
Repair
Repair
Repair
1) Power OFF
2) Check power status
3) Power ON
4) Same error occurs
5) Repair