Copying Problems - Xerox Printer fwww User Manual

Condition
Wrinkles or
• Ensure that the paper is loaded properly.
creases
• Check the paper type and quality. See page
5.2.
• Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts
are dirty
Check for leaking toner. Clean the inside of
the machine. See page 13.2.
Solid Colour or
• The toner cartridge may not be installed
Black pages
properly. Remove the cartridge and reinsert
it.
• The toner cartridge may be defective and
A
need replacing. Remove the toner cartridge
and install a new one. See page 13.5.
• The machine may require repair. Contact a
service representative.
• Clean the inside of the machine. See page
Loose toner
13.2.
• Check the paper type and quality. See page
5.2.
• Remove the toner cartridge and install a
new one. See page 13.5.
• If the problem persists, the machine may
require repair. Contact a service
representative.
Character voids are white areas within parts of
characters that should be solid black:
Character Voids
• If you are using transparencies, try another
type of transparency. Because of the
A
composition of transparencies, some
character voids are normal.
• You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
• The paper may not meet paper
specifications. See page 5.2.
Suggested solutions Condition
Horizontal stripes
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Curl
An unknown image
repetitively
appears on a next
few sheets or loose
toner, light print, or
contamination
occurs.

Copying problems

Condition
Copies are too light
or too dark.
Smears, lines,
marks, or spots
appears on copies.
Copy image is
skewed.
Blank copies print
out.
14.12
<Troubleshooting>
Suggested solutions
If horizontally aligned black streaks or smears
appear:
• The toner cartridge may be installed
improperly. Remove the cartridge and
reinsert it.
• The toner cartridge may be defective.
Remove the toner cartridge and install a
new one. See page 13.5.
• If the problem persists, the machine may
require repair. Contact a service
representative.
If the printed paper is curled or paper does not
feed into the machine:
• Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
• Change the printer option and try again. Go
to printer properties, click Paper tab, and set
type to Thin. Refer to the Software Section
for details.
Your printer is probably being used at an
altitude of 2,500 m (8,200 ft) or above.
The high altitude may affect the print quality
such as loose toner or light imaging. You can
set this option through Printer Settings
Utility or Printer tab in printer driver's
properties. Refer to the Software Section for
details.
Suggested solutions
Use Lighten/Darken to darken or lighten the
background of the copies.
• If defects are on the original, press
Lighten/Darken to lighten the background
of your copies.
• If no defects are on the original, clean the
scan unit. See page 13.4.
• Ensure that the original is face down on the
scanner glass or face up in the ADF.
• Check that the copy paper is loaded
correctly.
Ensure that the original is face down on the
scanner glass or face up in the ADF.