Xerox VersaLink C400 User Manual
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Xerox VersaLink C400 User Manual

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V
4.0
ERSION
M
2019
ARCH
702P05772
Xerox
VersaLink
C400 Color Printer
®
®
User Guide

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Summary of Contents for Xerox VersaLink C400

  • Page 1 ERSION 2019 ARCH 702P05772 Xerox VersaLink C400 Color Printer ® ® User Guide...
  • Page 2 © 2019 Xerox Corporation. All rights reserved. Xerox ® , Xerox and Design ® , VersaLink ® , FreeFlow ® , SMARTsend ® Scan to PC Desktop ® , MeterAssistant ® , SuppliesAssistant ® , Xerox Secure Access Unified ID System ®...

  • Page 3: Table Of Contents

    Installation and Setup Overview ..................33 Selecting a Location for the Printer .................. 33 Connecting the Printer ......................34 Selecting a Connection Method ..................34 Connecting to a Computer Using USB................34 Xerox ® VersaLink ® C400 Color Printer User Guide...
  • Page 4 Creating a Xerox ® App Gallery Account................56 Logging into your Xerox ® App Gallery Account..............57 Installing or Updating an App from the Xerox ® App Gallery ..........57 Device ........................... 59 Device Overview....................... 59 About ..........................60 Supply Status........................60 Billing and Usage Counters ....................
  • Page 5 Supported Custom Paper Sizes ..................95 Cardstock......................... 95 Loading Paper........................96 Changing Paper Settings....................96 Loading Paper in Trays 1 and 2 ..................96 Loading Paper in the Bypass Tray..................99 Xerox ® VersaLink ® C400 Color Printer User Guide...
  • Page 6 Minimizing Paper Jams ....................137 Clearing Paper Jams ...................... 139 Troubleshooting Paper Jams ..................147 Print-Quality Problems......................150 Controlling Print Quality....................150 Paper and Media......................150 Solving Print-Quality Problems ..................151 Getting Help ........................157 Xerox ® VersaLink ® C400 Color Printer User Guide...
  • Page 7 Regulatory Information for 2.4-GHz and 5-GHz Wireless Network Adapters ....172 Ozone Release ....................... 172 Safety Certification ......................173 Material Safety Data Sheets ....................174 C Recycling and Disposal ....................... 175 All Countries ........................176 Xerox ® VersaLink ® C400 Color Printer User Guide...
  • Page 8 North America ........................177 European Union........................178 Domestic/Household Environment ................. 178 Professional/Business Environment................. 178 Collection and Disposal of Equipment and Batteries............178 Battery Symbol Note...................... 179 Battery Removal ......................179 Other Countries........................180 Xerox ® VersaLink ® C400 Color Printer User Guide...

  • Page 9: Safety

    • Environmental, Health and Safety Contact Information ............. 18 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your Xerox printer. Xerox ®...

  • Page 10: Notices And Safety

    These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards. The safety and environment testing and performance of this product have been verified using Xerox ® materials only.

  • Page 11: Electrical Safety

    • Verify that the printer is plugged into an outlet that is providing the correct voltage and power. Review the electrical specification of the printer with an electrician if necessary. • Do not place the printer in an area where people can step on the power cord. Xerox ® VersaLink ®...

  • Page 12: Emergency Power Off

    E E m m e e r r g g e e n n c c y y P P o o w w e e r r O O f f f f If any of the following conditions occur, power off the printer immediately and disconnect the power cord from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if: •...

  • Page 13: Operational Safety

    Ozone is heavier than air and is not produced in amounts large enough to harm anyone. Install the printer in a well-ventilated room. For more information in the United States and Canada, go to www.xerox.com/environment. In other markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.

  • Page 14: Printer Supplies

    Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.

  • Page 15: Maintenance Safety

    • Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer. • Clean with a dry lint-free cloth only. • Do not burn any consumables or routine maintenance items. For information on Xerox supplies ®...

  • Page 16: Printer Symbols

    Do not touch the part or area of the printer. Do not expose the drum cartridges to direct sunlight. Do not burn the toner cartridges. Do not burn the waste cartridge. Do not burn the drum cartridges. Xerox ® VersaLink ® C400 Color Printer...
  • Page 17 Do not reload paper previously printed on or used. Do not copy money, revenue stamps, or postage stamps. For details about all the printer symbols that appear on your printer, refer to the Printer Symbols guide at www.xerox.com/office/VLC400docs. Xerox ® VersaLink ®...

  • Page 18: Environmental, Health And Safety Contact Information

    Safety Environmental, Health and Safety Contact Information For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact: • United States and Canada: 1-800-ASK-XEROX (1-800-275-9376) • Europe: EHS-Europe@xerox.com For product safety information in the United States and Canada, go to www.xerox.com/environment.

  • Page 19: Getting Started

    • Information Pages ........................28 • The Embedded Web Server ......................30 • Installation and Setup ....................... 33 • Connecting the Printer ....................... 34 • Installing the Software....................... 44 • More Information ........................48 Xerox ® VersaLink ® C400 Color Printer User Guide...

  • Page 20: Parts Of The Printer

    I I n n t t e e r r n n a a l l P P a a r r t t s s 1. Front Door 4. Waste Cartridge Lock 2. Toner Cartridges 5. Drum Cartridges 3. Transfer Belt Assembly 6. Waste Cartridge Xerox ® VersaLink ® C400 Color Printer User Guide...

  • Page 21: Rear View

    • Prompts you to load paper, replace supplies, and clear jams. • Displays errors and warnings. • Provides the Power/Wake button used for powering on or off the printer. This button also supports the power-saver modes, and blinks to indicate the power status of the printer. Xerox ® VersaLink ®...
  • Page 22 Sleep mode. • When the light blinks rapidly, the printer is powering down, or exiting a low-power mode. Status LED This light blinks blue or amber to indicate printer status. Blue Xerox ® VersaLink ® C400 Color Printer User Guide...
  • Page 23 When a job is being processed, a Pause icon appears in the notification banner area. To pause the current job, touch the Pause icon. The job pauses with the option to resume or delete the job. Xerox ® VersaLink ®...

  • Page 24: Power Options

    • When in Low-Power mode, or Sleep mode, the touch screen is powered off and unresponsive. To wake the printer manually, press the Power/Wake button. Caution: Do not plug or unplug the power cord while the printer is powered on. Xerox ® VersaLink ®...

  • Page 25: Restarting, Placing In Sleep Mode, Or Powering Off The Printer

    5 seconds. A Please Wait message appears as the printer powers down. After 10 seconds, the touch screen goes dark and the Power/Wake button flashes until the printer powers down. Caution: Do not unplug the power cord while the printer powers down. Xerox ® VersaLink ® C400 Color Printer...

  • Page 26: Accessing The Printer

    S S m m a a r r t t C C a a r r d d When a Common Access Card system is installed on your Xerox device, access to the printer requires the use of a Smart Card. There are several models of card readers that are compatible with your device.

  • Page 27: Introduction To Apps

    Getting Started Introduction to Apps Xerox Apps are a gateway to the features and functions of your device. Standard Apps are already installed on the device and appear on the Home screen. Some Apps are installed as standard, but hidden the first time you use the device.

  • Page 28: Information Pages

    1. At the printer control panel, press the Home button. 2. Touch Device→About→Information Pages. 3. To print an information page, touch the needed page. 4. To return to the Home screen, press the Home button. Xerox ® VersaLink ® C400 Color Printer...

  • Page 29: Configuration Report

    P P r r i i n n t t i i n n g g t t h h e e C C o o n n f f i i g g u u r r a a t t i i o o n n R R e e p p o o r r t t 1. At the printer control panel, press the Home button. 2. Touch Device→About→Information Pages. 3. Touch Configuration Report. 4. To return to the Home screen, press the Home button. Xerox ® VersaLink ® C400 Color Printer...

  • Page 30: The Embedded Web Server

    2. Touch Device→About→Information Pages. 3. Touch Configuration Report. The IP address appears in the Connectivity section of the Configuration Report for IPv4 or IPv6. 4. To return to the Home screen, press the Home button. Xerox ® VersaLink ® C400 Color Printer...

  • Page 31: Certificates For The Embedded Web Server

    Xerox device. Note: • The Embedded Web Server page for your Xerox device can display an error message that the security certificate is not trusted. This configuration does not lessen the security of the communications between your computer and the Xerox device.

  • Page 32: Using The Remote Control Panel Feature

    Note: To access the Remote Control Panel, first enable the feature. For details, contact your system administrator or refer to the System Administrator Guide at www.xerox.com/office/ VLC400docs. To access the Remote Control Panel feature: 1. At your computer, open a Web browser. In the address field, type the IP address of the printer, then press Enter or Return.

  • Page 33: Installation And Setup

    Routers, network hubs and switches, modems, Ethernet cables, and USB cables are not included with your printer and must be purchased separately. Xerox recommends an Ethernet connection because it is typically faster than a USB connection, and it provides access to the Embedded Web Server.

  • Page 34: Connecting The Printer

    1. Connect the B end of a standard A/B USB 2.0 or USB 3.0 cable to the USB Port on the back of the printer. 2. Connect the A end of the USB cable to the USB port on the computer. Xerox ® VersaLink ®...

  • Page 35: Connecting To A Wired Network

    C C o o n n f f i i g g u u r r i i n n g g t t h h e e P P r r i i n n t t e e r r f f o o r r a a W W i i r r e e l l e e s s s s N N e e t t w w o o r r k k Note: Before you configure wireless network settings, install the Xerox ®...
  • Page 36 Pulling on the adapter can cause damage. After the adapter is installed, remove it only as needed, and as directed in the Wireless Network Adapter removal instructions. For details, refer to Removing the Wireless Network Adapter. Xerox ® VersaLink ® C400 Color Printer...
  • Page 37 6. Configure the Wi-Fi Settings. For details about configuring the Wi-Fi settings, refer to the System Administrator Guide at www.xerox.com/office/VLC400docs. R R e e m m o o v v i i n n g g t t h h e e W W i i r r e e l l e e s s s s N N e e t t w w o o r r k k A A d d a a p p t t e e r r 1.
  • Page 38 5. Place the left-side cover into position and slide it toward the front of the printer. Tighten the bolt to secure the cover. Xerox ® VersaLink ®...
  • Page 39 For more information, refer to the System Administrator Guide at www.xerox.com/office/ VLC400docs. C C o o n n n n e e c c t t i i n n g g t t o o a a W W i i - - F F i i N N e e t t w w o o r r k k a a t t t t h h e e C C o o n n t t r r o o l l P P a a n n e e l l To connect to a Wi-Fi network at the control panel: 1.
  • Page 40 Ethernet. To configure the primary network at the control panel: 1. At the printer control panel, press the Home button. 2. Log in as administrator. For details, refer to the System Administrator Guide at www.xerox.com/ office/VLC400docs. Xerox ® VersaLink ®...
  • Page 41 • Date and Time • Measurements • LDAP Settings • Apps Setup • Security Settings For more information on configuring the printer settings, refer to the System Administrator Guide at www.xerox.com/office/VLC400docs. Xerox ® VersaLink ® C400 Color Printer User Guide...
  • Page 42 C C o o n n f f i i g g u u r r i i n n g g G G o o o o g g l l e e C C l l o o u u d d P P r r i i n n t t Google Cloud Print allows you to print documents that are stored in the cloud without using a print driver. Before you begin: Xerox ® VersaLink ®...
  • Page 43 After the printer is registered, a confirmation status window appears. 11. To access the Google Cloud Print feature, in your Google account, click Manage Your Printer. Note: The default printer name appears in this format: Model name (MAC address). Xerox ® VersaLink ®...

  • Page 44: Installing The Software

    O O p p e e r r a a t t i i n n g g S S y y s s t t e e m m R R e e q q u u i i r r e e m m e e n n t t s s •...

  • Page 45: Installing The Print Drivers For A Windows Usb Printer

    2. Open Xerox ® Print Drivers 3.xx.x.dmg/.pkg as needed for your printer. 3. To run Xerox ® Print Drivers 3.xx.x.dmg/.pkg, double-click the appropriate file name. 4. When prompted, click Continue. 5. To accept the license agreement, click I Agree.

  • Page 46: Installing Drivers And Utilities For Unix And Linux

    Getting Started Online Support Assistant at: www.xerox.com/office/VLC400support Adding the Printer Using Bonjour To add the printer using Bonjour ® 1. From the computer Applications folder or from the dock, open System Preferences. 2. Click Printers & Scanners. The list of printers appears on the left of the window.
  • Page 47 6. Select Add a printer using a TCP/IP address or hostname, then click Next. 7. From the Device type field, select Web Services Device. 8. In the Hostname or IP address field, enter the printer IP address, then click Next. 9. Click Close. Xerox ® VersaLink ®...

  • Page 48: More Information

    You can obtain more information about your printer from these sources: Resource Location Installation Guide Packaged with the printer. Other documentation for your printer www.xerox.com/office/VLC400docs Recommended Media List United States: www.xerox.com/rmlna European Union: www.xerox.com/rmleu Technical support information for your printer;...

  • Page 49: Customize And Personalize

    Customize and Personalize This chapter contains: • Customize and Personalize Overview ..................50 • Customizing or Personalizing the Home Screen................51 • Customizing or Personalizing the Apps ..................52 Xerox ® VersaLink ® C400 Color Printer User Guide...

  • Page 50: Customize And Personalize Overview

    Default settings for each app can be specified, and settings for regular jobs can be saved for your use. Personalization options ensure that the features and functions displayed meet individual user needs, improving efficiency. Xerox ® VersaLink ®...

  • Page 51: Customizing Or Personalizing The Home Screen

    3. Touch and hold the required app. 4. Drag the app to the new location. 5. Release the app. 6. Touch Done. 7. Verify that the apps appear in the correct location on the Home screen. Xerox ® VersaLink ® C400 Color Printer...

  • Page 52: Customizing Or Personalizing The Apps

    6. Touch Enter Preset Name, then to enter a preset name, use the keypad. 7. Touch Next. 8. Select an icon that best suits the preset that you are creating. 9. Touch Done. Note: The preset is stored within the Preset feature. Xerox ® VersaLink ® C400 Color Printer User Guide...

  • Page 53: Removing App Customization Using The Control Panel

    1. At the printer control panel, press the Home button. 2. Touch the app required. 3. Scroll to the bottom, then touch Customize. 4. Touch Remove App Customization. 5. At the prompt, touch OK. Xerox ® VersaLink ® C400 Color Printer...

  • Page 55: Xerox® Apps

    For details about Customizing the Home screen and the Apps features, refer to Customize and Personalize. A range of Apps are available for download and installation from the Xerox ® App Gallery. These include Xerox ®...

  • Page 56: Xerox ® App Gallery

    Gallery account allows you to view and acquire Apps, install Apps on your device, and manage your Apps and licenses. You can set up an App Gallery account using the control panel or from the Xerox ® App Gallery web site.

  • Page 57: App Gallery Account

    G G a a l l l l e e r r y y Xerox ® Apps add, extend, or customize the functionality of your device. You can use the Xerox ® Gallery App to browse and install Apps at your device control panel.
  • Page 58 App Gallery. 3. Enter your User Name using the touch screen keypad, then touch Enter. 4. Enter your Password using the touch screen keypad, then touch Enter. 5. Touch Log In. The Xerox App Gallery appears. ® 6. Touch the app required, then touch Update. The License Agreement screen appears.

  • Page 59: Device

    You can configure many Device options to meet your individual needs. For details about configuring all Device settings, refer to the System Administrator Guide at www.xerox.com/office/VLC400support. D D e e v v i i c c e e O O p p t t i i o o n n s s...

  • Page 60: Supply Status

    To check the supplies status and set up alerts using the Embedded Web Server, refer to the System Administrator Guide at www.xerox.com/office/VLC400docs. C C h h e e c c k k i i n n g g t t h h e e S S u u p p p p l l i i e e s s S S t t a a t t u u s s a a t t t t h h e e C C o o n n t t r r o o l l P P a a n n e e l l 1.

  • Page 61: Billing And Usage Counters

    S S e e t t t t i i n n g g U U p p E E m m a a i i l l A A l l e e r r t t s s To check the supplies status and set up alerts using the Embedded Web Server, refer to the System Administrator Guide at www.xerox.com/office/VLC400docs. 1. To set up alerts to send to an email address, touch Device→Supplies→Email Alerts.

  • Page 62: Reset To Factory Defaults

    You can use the Remote Services option in the Embedded Web Server to send error and usage information to the Xerox support team to help them resolve problems quickly. For information about enabling Remote Services and uploading information to Xerox, refer to the System Administrator Guide at www.xerox.com/office/VLC400docs.

  • Page 63: Jobs

    Xerox® Apps Jobs J J o o b b s s O O v v e e r r v v i i e e w w Use Jobs to view current jobs, print saved, personal, and secure jobs, and view details of completed jobs.

  • Page 64: Managing Special Job Types

    Xerox® Apps • To view Saved Jobs, touch Saved Jobs. To print the job, touch the job, enter the quantity, then touch OK. To delete the job, touch the Trash icon, then touch Delete. • To view Personal jobs, touch Personal & Secure Jobs. To print the jobs, touch the folder, then touch Print All, or Delete All.
  • Page 65 Xerox® Apps S S e e c c u u r r e e P P r r i i n n t t Use Secure Print to print sensitive or confidential information. After you send the job, it is held at the printer until you enter your passcode at the printer control panel.

  • Page 66: Managing Jobs Using The Embedded Web Server

    Xerox® Apps 6. Select an option. • To print a Personal Print job, touch the job. • To print all the jobs in the folder, touch Print All. • To delete all the jobs in the folder, touch Delete All.
  • Page 67 Xerox® Apps • To pause the print job, click Pause. To resume the print job, click Resume. • To delete the print job, click Delete. At the prompt, click Delete. 5. To return to the Home screen, click Home. S S u u b b m m i i t t t t i i n n g g J J o o b b s s f f o o r r P P r r i i n n t t i i n n g g U U s s i i n n g g t t h h e e E E m m b b e e d d d d e e d d W W e e b b S S e e r r v v e e r r 1.

  • Page 68: Usb

    Xerox® Apps U U S S B B O O v v e e r r v v i i e e w w Use the Print from USB feature to print jobs already stored on a USB drive. Jobs in a print-ready format, such as PDF, TIFF, or JPEG, can be printed.

  • Page 69: Printing From A Usb Flash Drive Already Inserted In The Printer

    Xerox® Apps P P r r i i n n t t i i n n g g f f r r o o m m a a U U S S B B F F l l a a s s h h D D r r i i v v e e A A l l r r e e a a d d y y I I n n s s e e r r t t e e d d i i n n t t h h e e P P r r i i n n t t e e r r 1.

  • Page 70: Printbyxerox

    You can use the Xerox ® @PrintByXerox App to print email attachments and documents sent to your printer from mobile devices. When your Xerox device is connected to the Internet, the @PrintByXerox App works with the Xerox ® Workplace Cloud for simple email-based printing.

  • Page 71: Printing

    Printing This chapter contains: • Printing Overview ........................72 • Selecting Printing Options ......................73 • Printing Features ........................79 • Using Custom Paper Sizes ......................88 Xerox ® VersaLink ® C400 Color Printer User Guide...

  • Page 72: Printing Overview

    +P for Windows, or CMD+P for Macintosh. 4. Select your printer. 5. To access the print driver settings: • For Windows, select Properties or Preferences. • For Macintosh, select Xerox ® Features. The title of the button can vary depending on your application.

  • Page 73: Selecting Printing Options

    Printing Selecting Printing Options Printing options, also called print driver software options, are specified as Printing preferences in Windows and Xerox Features in Macintosh. Printing options include settings for 2-sided printing, ® page layout, and print quality. Printing options that are set from Printing preferences within the Devices and Printers window become the default setting.
  • Page 74 S S a a v v i i n n g g a a S S e e t t o o f f C C o o m m m m o o n n l l y y U U s s e e d d P P r r i i n n t t i i n n g g O O p p t t i i o o n n s s f f o o r r W W i i n n d d o o w w s s You can define and save a set of options, so that you can apply them to future print jobs. In Xerox ®...

  • Page 75: Macintosh Printing Options

    To use specific printing options, change the settings before sending the job to the printer. 1. With the document open in your application, click File→Print. 2. Select your printer. 3. In the Print Options menu, select Xerox Features. Note: To see all printing options, click Show Details.
  • Page 76 • Provide a common look and feel across the many different suppliers of UNIX and Linux operating systems. Installing Xerox ® Printer Manager Before you begin, ensure that you have root or superuser privileges to install Xerox ® Printer Manager. To install Xerox ®...

  • Page 77: Mobile Printing Options

    Drivers and Downloads page on the Xerox Support website. 2. Copy the PPD file into the CUPS ppd/Xerox folder on your workstation. If you are unsure of the location of the folder, use the Find command to locate the PPD files.
  • Page 78 • The name and location of your printer appears in a list of MOPRIA -enabled printers on ™ connected devices. To print using MOPRIA , follow the directions provided with your mobile device. ™ Xerox ® VersaLink ® C400 Color Printer User Guide...

  • Page 79: Printing Features

    • For Windows, click Printer Properties. Depending on your application, the title of the button can vary. • For Macintosh, in the Print window, click Print Options, then select Xerox Features. 3. For Job Type, select Saved Job. 4. Type a job name or select a name from the list, then click OK.

  • Page 80: Selecting Paper Options For Printing

    • For Windows, paper options are in the Paper field on the Printing Options tab. • For Macintosh, in the Print window, in Xerox Features, paper options are in the Paper field for Paper/Output.

  • Page 81: Printing On Both Sides Of The Paper

    P P r r i i n n t t Q Q u u a a l l i i t t y y Print-quality modes: • Standard print-quality mode: 600 x 600 dpi • Enhanced print-quality mode: 600 x 600 dpi, 8-bit depth Xerox ® VersaLink ®...

  • Page 82: Image Options

    • For Macintosh, in the Print window, in Xerox Features, Color Options is on the Paper/Output list. The following options are available: • Xerox Black and White: This feature converts all color in the document to black and white or shades of gray.

  • Page 83: Printing Mirror Images

    The print driver automatically reduces each page image and prints four page images per sheet of paper, two page images on each side. The pages are printed in the correct order so that you can fold and staple the pages to create the booklet. Xerox ® VersaLink ®...

  • Page 84: Using Special

    • For Windows, the Special Pages tab is on the Document Options tab. • For Macintosh, in the Print window, in Xerox Features, Special Pages is in the Paper field for Paper/ Output. P P r r i i n n t t i i n n g g C C o o v v e e r r P P a a g g e e s s A cover page is the first or last page of a document.
  • Page 85 Use Job Setting prints the job using the attributes shown in the Job Settings box. • Job Setting: Displays the attributes of the paper for the remainder of the job. Note: Some combinations of 2-sided printing with certain paper types and sizes can produce unexpected results. Xerox ® VersaLink ® C400 Color Printer...

  • Page 86: Printing Watermarks For Windows

    9. Click OK. O O r r i i e e n n t t a a t t i i o o n n Orientation allows you to select the direction that the page prints. Xerox ® VersaLink ®...

  • Page 87: Printing Banner

    To enable or disable Banner Pages, contact your system administrator, or see the System Administrator Guide at www.xerox.com/office/VLC400docs. S S e e l l e e c c t t i i n n g g J J o o b b C C o o m m p p l l e e t t i i o o n n N N o o t t i i f f i i c c a a t t i i o o n n f f o o r r W W i i n n d d o o w w s s You can select to be notified when your job finishes printing.

  • Page 88: Using Custom Paper Sizes

    You can print custom-size paper from any paper tray. Custom-size paper settings are saved in the print driver and are available for you to select in all your applications. For more information on supported paper sizes for each tray, refer to Supported Custom Paper Sizes. Xerox ® VersaLink ® C400 Color Printer...
  • Page 89 4. Touch the current paper size setting, then from the list, touch Custom. 5. In the Custom Paper Size screen, enter the height and width of the new paper size. 6. To save the setting, touch OK. 7. To return to the Home screen, press the Home button. Xerox ® VersaLink ®...

  • Page 91: Paper And Media

    Paper and Media This chapter contains: • Supported Paper ........................92 • Loading Paper..........................96 • Printing on Special Paper......................103 Xerox ® VersaLink ® C400 Color Printer User Guide...

  • Page 92: Supported Paper

    O O r r d d e e r r i i n n g g P P a a p p e e r r To order paper or other media, contact your local reseller or visit www.xerox.com/supplies. G G e e n n e e r r a a l l P P a a p p e e r r L L o o a a d d i i n n g g G G u u i i d d e e l l i i n n e e s s •...

  • Page 93: Paper Storage Guidelines

    Caution: The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your local representative for details.

  • Page 94: Supported Standard Paper Sizes

    S S i i d d e e d d P P r r i i n n t t i i n n g g Paper Type Weight Plain 60–90g/m² Hole-Punched Recycled Custom Bond 90–105g/m² Letterhead Pre-Printed Lightweight Cardstock 106-163 g/m² Xerox ® VersaLink ® C400 Color Printer User Guide...

  • Page 95: Supported Custom Paper Sizes

    • Rotate stock frequently. Long periods of storage in extreme conditions can cause glossy cardstock to curl and jam in the printer. • In the print driver software, select the desired glossy cardstock type or select the tray loaded with the desired paper. Xerox ® VersaLink ®...

  • Page 96: Loading Paper

    1. To remove the tray from the printer, pull out the tray until it stops, lift the front of the tray slightly, then pull it out. 2. At the back of the paper tray, press the paper lift tray down until it locks. Xerox ® VersaLink ®...
  • Page 97 • For 2-sided printing, load letterhead and pre-printed paper face down with the top edge feeding into the printer. Note: Do not load paper above the maximum fill line. Overfilling can cause paper jams. Xerox ® VersaLink ® C400 Color Printer...
  • Page 98 • To select a paper type, touch the current paper type, then select a paper type. • To select a paper color, touch the current paper color, then select a paper color. e. To save the settings, touch OK. f. To return to the Home screen, press the Home button. Xerox ® VersaLink ®...

  • Page 99: Loading Paper In The Bypass Tray

    1. Open the bypass tray. If the bypass tray is loaded with paper already, remove any paper that is a different size or type. 2. Pull out the extension tray for larger sizes. 3. Move the width guides to the edges of the tray. Xerox ® VersaLink ®...
  • Page 100 • For 2-sided printing, load letterhead and pre-printed paper face down with the top edge going into the printer. Note: Do not load paper above the maximum fill line. Overfilling can cause paper jams. Xerox ® VersaLink ® C400 Color Printer...
  • Page 101 1. Remove all paper from the tray. 2. To remove the tray from the printer, pull out the tray until it stops, lift the front of the tray slightly, then pull it out. 3. Configure the tray. Xerox ® VersaLink ®...
  • Page 102 • To extend the tray, hold the back of the tray with one hand. With the other hand, press the release latch at the front of the tray and pull the ends outward until they latch. Xerox ® VersaLink ®...
  • Page 103 Paper and Media Printing on Special Paper To order paper or other media, contact your local reseller or visit www.xerox.com/supplies. For reference: • www.xerox.com/rmlna Recommended Media List (United States) • www.xerox.com/rmleu Recommended Media List (Europe) E E n n v v e e l l o o p p e e s s You can print envelopes from the bypass tray only.
  • Page 104 Flatten them to avoid jams. 3. To load envelopes, select an option: • For Number 10 envelopes, load the envelopes with the short edge going into the printer, flaps down, and flaps to the right. Xerox ® VersaLink ®...
  • Page 105 • Insert envelopes with the print side up, flaps open and down, and the bottom of the envelope going into the printer. • Insert the envelopes with the short edge feeding into the printer, flaps down, and flaps to the right. Xerox ® VersaLink ®...
  • Page 106 G G u u i i d d e e l l i i n n e e s s f f o o r r P P r r i i n n t t i i n n g g L L a a b b e e l l s s • Use labels designed for laser printing. • Do not use vinyl labels. Xerox ® VersaLink ®...
  • Page 107 3. Adjust the width guides until they touch the edges of the paper. 4. If the control panel prompts you, verify the size, type and color on the screen. If you are not prompted, change the paper settings. Xerox ® VersaLink ®...
  • Page 108 • To select a paper type, touch the current paper type, then select labels. • To select a paper color, touch the current paper color, then select a paper color. d. To save the settings, touch OK. 5. To return to the Home screen, press the Home button. Xerox ® VersaLink ®...
  • Page 109 • General Precautions ......................... 110 • Cleaning the Printer ......................... 111 • Adjustments and Maintenance Procedures................121 • Supplies ........................... 124 • Managing the Printer ....................... 127 • Moving the Printer ........................128 Xerox ® VersaLink ® C400 Color Printer User Guide...

  • Page 110: Maintenance

    • Do not touch the electrical contacts or gears. Doing so could damage the printer and cause the print quality to deteriorate. • Ensure that any parts removed during cleaning are replaced before you plug in the printer. Xerox ® VersaLink ®...

  • Page 111: Cleaning The Printer

    • Remove any remaining pieces of paper or debris. For more information, refer to Clearing Paper Jams. • Remove any dust with a dry, lint-free clean cloth. Xerox ® VersaLink ® C400 Color Printer...
  • Page 112 Be careful not to spill toner when handling the waste cartridge. 1. Power off the printer. 2. Remove the waste cartridge: a. Open the right side door. b. To unlock the waste cartridge, rotate the waste cartridge lever 90 degrees counterclockwise. Xerox ® VersaLink ® C400 Color Printer...
  • Page 113 • After removing the waste cartridge, do not touch the area shown in the illustration. d. Place the removed waste cartridge on a level surface. Caution: To avoid toner spills or malfunction, do not lay the waste cartridge on its side. 3. Clean the laser lenses: Xerox ® VersaLink ® C400 Color Printer...
  • Page 114 Insert the cleaning rod into one of the four cleaning holes until it stops, then move the rod in and out to the full extent two more times. c. Repeat the procedure for the holes in the other three slots. Xerox ® VersaLink ®...
  • Page 115 If the waste cartridge does not fit into place properly, ensure that the cleaning rod is inserted fully. a. To lock the waste cartridge, rotate the waste cartridge lock lever 90 degrees clockwise. b. Close the right side door. Xerox ® VersaLink ®...
  • Page 116 To clean the color toner density sensor: 1. Power off the printer. 2. Push down on the rear door release and pull open the door. 3. Remove the waste cartridge: a. Open the right side door. Xerox ® VersaLink ® C400 Color Printer...
  • Page 117 Note: • Be careful not to spill toner when handling the waste cartridge. • After removing the waste cartridge, do not touch the area shown in the illustration. Xerox ® VersaLink ® C400 Color Printer...
  • Page 118 To avoid toner spills or malfunction, do not lay the waste cartridge on its side. 4. Clean the color toner density sensor: a. Open the top cover. b. Grasp the handles on the top of the transfer belt, then pull to remove it from the printer. Xerox ® VersaLink ®...
  • Page 119 At the rear of the printer, use a dry cotton swab to clean the color toner density sensor. d. At the front of the printer, reinsert the transfer belt into the printer. e. Close the top cover. Xerox ® VersaLink ®...
  • Page 120 If the waste cartridge does not fit into place properly, ensure that the cleaning rod is inserted fully. a. To lock the waste cartridge, rotate the waste cartridge lock lever 90 degrees clockwise. b. Close the right side door. 6. Close the rear door. Xerox ® VersaLink ® C400 Color Printer...

  • Page 121: Adjustments And Maintenance Procedures

    You can specify the image position on both the front and back sides of the paper, for each installed paper tray. Xerox ® VersaLink ®...
  • Page 122 V V e e r r i i f f y y i i n n g g P P a a p p e e r r R R e e g g i i s s t t r r a a t t i i o o n n 1. At the printer control panel, press the Home button. 2. Log in as administrator. For details, refer to the System Administrator Guide at www.xerox.com/ office/VLC400docs. 3. Touch Device→Support→Image Position.
  • Page 123 8. As needed, to enter additional values, repeat the previous steps. 9. Print another sample page, then repeat the process until you complete the registration corrections. 10. To return to the Home screen, press the Home button. Xerox ® VersaLink ®...

  • Page 124: Supplies

    It is important to order these items when the messages first appear to avoid interruptions to your printing. An error message appears on the control panel when supplies must be replaced. Order supplies from your local reseller or go to www.xerox.com/supplies. Xerox ®...
  • Page 125 Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.
  • Page 126 R R e e c c y y c c l l i i n n g g S S u u p p p p l l i i e e s s For more information on the Xerox ®...

  • Page 127: Managing The Printer

    Services Upload feature to simplify the process. You can enable Remote Services to send billing meter readings to Xerox automatically so that you do not have to collect the readings manually. For more information, refer to the System Administrator Guide at www.xerox.com/...

  • Page 128: Moving The Printer

    Pulling the cord can damage it, which can lead to fire or electric shock. 2. Remove any paper or other media from the output tray. If the output tray extension is extended, close it. Xerox ® VersaLink ®...
  • Page 129 • When moving the printer over a long distance, remove the drum cartridge and toner cartridge to prevent toner from spilling. Caution: Failure to repackage the printer properly for shipment can result in damage not covered by the Xerox ® Warranty, Service Agreement, or Total Satisfaction Guarantee. The Xerox ®...
  • Page 131 Troubleshooting This chapter contains: • General Troubleshooting ......................132 • Paper Jams ..........................137 • Print-Quality Problems......................150 • Getting Help ..........................157 Xerox ® VersaLink ® C400 Color Printer User Guide...

  • Page 132: General Troubleshooting

    Power off the printer, then power on again. For more information, refer to Printing the Error History Report. If the error persists, contact your Xerox representative. The printer is connected to an uninterruptible power Power off the printer, then connect the power cord to supply.
  • Page 133 The printer has an error. If the Status LED is blinking amber, follow the instructions on the control panel to clear the error. If the error persists, contact your Xerox representative. The printer is out of paper. Load paper into the tray.
  • Page 134 Demonstration Print. If the page prints at the rated speed of the printer, you could have a network or printer installation issue. For additional help, contact the system administrator. Xerox ® VersaLink ® C400 Color Printer...
  • Page 135 Automatically Select. 4 Check that you have the latest print driver installed. For details, go to www.xerox.com/office/ VLC400support. Note: To have the print driver select the tray, set the tray used as the paper source to Auto Selection Enabled.
  • Page 136 If you cannot remove the obstruction, contact your Xerox representative. P P a a p p e e r r T T r r a a y y W W i i l l l l N N o o t t C C l l o o s s e e...

  • Page 137: Paper Jams

    If a sheet of paper is wrapped around the heat roller, do not try to remove it immediately. Power off the printer immediately and wait 40 minutes for the fuser to cool. Try to remove the jam after the printer has cooled. If the error persists, contact your Xerox representative.
  • Page 138 • Loading more than one type, size, or weight of paper in a tray at the same time. • Overfilling the tray. • Allowing the output tray to overfill. For a detailed list of supported paper, go to www.xerox.com/rmlna. Xerox ®...
  • Page 139 To resolve the error that appears on the control panel, clear all paper from the paper path. 1. Remove any paper from the Bypass Tray. 2. Grasp both sides of the Bypass Tray, then pull it straight out of the printer. 3. Pull out Tray 1 until it stops. Xerox ® VersaLink ®...
  • Page 140 6. Insert Tray 1 into the printer, then push it in all the way. Note: If the tray is extended for legal-size paper, the tray protrudes when it is inserted into the printer. 7. Insert the Bypass Tray completely into the printer. Xerox ® VersaLink ® C400 Color Printer...
  • Page 141 To resolve the error that appears on the control panel, clear all paper from the paper path. 1. Remove any paper from the Bypass Tray. 2. Grasp both sides of the Bypass Tray, then pull it straight out of the printer. 3. Pull out Tray 1 until it stops. Xerox ® VersaLink ®...
  • Page 142 4. To remove the tray, lift the front of it slightly, then pull it out of the printer. 5. Remove the jammed paper. 6. Remove any crumpled paper from the tray and any remaining paper jammed in the printer. Xerox ® VersaLink ®...
  • Page 143 • To confirm the same paper size, type, or color, touch OK. • To select a new paper size, type or color, touch the current setting, then select a new setting. When finished, touch OK. 10. To return to the Home screen, press the Home button. Xerox ® VersaLink ®...
  • Page 144 2. To remove the tray, lift the front of it slightly, then pull it out of the printer. 3. Remove any crumpled paper from the tray and any remaining paper jammed at the front of the printer. Xerox ® VersaLink ®...
  • Page 145 To resolve the error that appears on the control panel, clear all paper from the paper path. 1. Push down on the rear door release and pull open the door. 2. If paper is jammed in the Fuser, raise both green levers to open the Fuser. Xerox ® VersaLink ®...
  • Page 146 Troubleshooting 3. To open the paper guide, raise the green handle. 4. Remove any jammed paper from the back of the printer. 5. Close the paper guide on the Fuser. Xerox ® VersaLink ® C400 Color Printer User Guide...
  • Page 147 Remove the paper from the paper tray. Load new, dry paper into the tray. Too much static electricity is present. Load a new ream of paper. Using unsupported paper. Use only Xerox ® -approved paper. For details, refer to Supported Paper.
  • Page 148 The paper is moist from humidity. Remove the moist paper and replace it with new, dry paper. Using paper of the wrong size, Use only Xerox approved paper. For more information, refer to thickness, or type. Supported Paper.
  • Page 149 Ensure that paper is loaded into the correct tray. For more information, refer to Supported Paper. Tray is loaded with mixed paper. Load the tray with only one type and size of paper. Xerox ® VersaLink ® C400 Color Printer User Guide...

  • Page 150: Print-Quality Problems

    Caution: The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Contact your local Xerox representative for details.
  • Page 151 For details, refer to Information Pages. If the print quality does not improve after performing the appropriate action, contact your Xerox representative. Note: • To maintain print quality, the toner or drum cartridges for many models of equipment are designed to stop functioning at a predetermined point.
  • Page 152 Verify that the application and the print driver selections are correct for your print job. The paper is damp. Replace the paper. The high-voltage supply is For assistance, go to the Xerox ® defective. Support website at www.xerox. com/office/VLC400support. Xerox ®...
  • Page 153 There is a problem with the toner Check the toner cartridge for cartridge for that color. damage and replace if necessary. For assistance, go to the Xerox ® Support website at www.xerox. com/office/VLC400support. Xerox ®...
  • Page 154 For details, refer to Supported Paper. The printer is worn or damaged. For assistance, go to the Xerox ® Support website at www.xerox. com/office/VLC400support. The toner cartridges are not Verify that the toner cartridges Xerox ®...
  • Page 155 White line or lines running through Paper or debris is dragging the Remove the paper or debris from all colors. bottom of the transfer belt. the printer. For assistance, go to the Xerox ® Support website at www.xerox. com/office/VLC400support. Slanted printing.
  • Page 156 • 57 mm (2.2 in.) - Transfer Roller 3 If the repeating defects match one of these distances, replace that item. 4 If the distance matches the Transfer Belt or Transfer Roller, call for service. Xerox ® VersaLink ® C400 Color Printer User Guide...

  • Page 157: Getting Help

    To access the Online Support Assistant, go to www.xerox.com/office/VLC400support. H H e e l l p p f f u u l l I I n n f f o o r r m m a a t t i i o o n n P P a a g g e e s s To assist with troubleshooting, your printer has a set of Information Pages that you can print.
  • Page 158 M M o o r r e e I I n n f f o o r r m m a a t t i i o o n n a a b b o o u u t t Y Y o o u u r r P P r r i i n n t t e e r r To obtain more information about your printer, refer to More Information. Xerox ® VersaLink ®...
  • Page 159 Specifications This appendix contains: • Configurations and Options ..................... 160 • Physical Specifications ......................162 • Environmental Specifications ....................164 • Electrical Specifications......................165 • Performance Specifications ...................... 166 Xerox ® VersaLink ® C400 Color Printer User Guide...
  • Page 160 • USB 3.0 (Type B) • Ethernet 10BASE-T/100BASE-TX/1000BASE-T • Wireless network connectivity with an IEEE802.11 n/g/b-compliant Wireless Network Adapter (optional) • Near Field Communication (NFC) • AirPrint™ • Mopria™ Remote Access Embedded Web Server Xerox ® VersaLink ® C400 Color Printer User Guide...
  • Page 161 O O p p t t i i o o n n s s a a n n d d U U p p g g r r a a d d e e s s • Wireless network adapter • 320-GB Hard Drive • 550-Sheet Feeder • Stand • External Card Reader / RFID Kit • Foreign Device Interface Kit • Xerox ® Common Access Card Enablement Kit Xerox ® VersaLink ®...
  • Page 162 C C o o n n f f i i g g u u r r a a t t i i o o n n w w i i t t h h O O p p t t i i o o n n a a l l 5 5 5 5 0 0 - - S S h h e e e e t t F F e e e e d d e e r r Xerox ®...
  • Page 163 C C l l e e a a r r a a n n c c e e R R e e q q u u i i r r e e m m e e n n t t s s f f o o r r O O p p t t i i o o n n a a l l 5 5 5 5 0 0 - - S S h h e e e e t t F F e e e e d d e e r r Xerox ®...
  • Page 164 E E l l e e v v a a t t i i o o n n For optimum performance, use the printer at elevations below 3100 m (10,170 ft.). Xerox ® VersaLink ®...
  • Page 165 P P o o w w e e r r C C o o n n s s u u m m p p t t i i o o n n • Sleep mode: <4 W • Low Power mode: 14 W • Standby: 76 W • Continuous printing: 705 W Xerox ® VersaLink ® C400 Color Printer...
  • Page 166 Maximum Print Speeds: • 1-sided printing: 36 ppm on Letter-sized paper and 35 ppm on A4 paper • 2-sided printing: 24 images per minute on Letter-sized paper and on A4 paper • Heavyweight Paper: 18 ppm Xerox ® VersaLink ®...
  • Page 167 Regulatory Information This appendix contains: • Basic Regulations ........................168 • Safety Certification ........................173 • Material Safety Data Sheets ....................174 Xerox ® VersaLink ® C400 Color Printer User Guide...
  • Page 168 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment. WARNING: To ensure compliance with Part 15 and Part 18 of the FCC rules, use shielded interface cables.
  • Page 169 • Standard color format products with a maximum speed less than 51 A4 images per minute Environmental Benefits of Duplex Printing Most Xerox products have duplex printing, also known as 2-sided printing, capability. This enables you to print on both sides of the paper automatically, and therefore helps to reduce the use of valuable resources by reducing your paper consumption.
  • Page 170 The device also powers off if Fax, USB Drive, and Wired and Non-Wired Network have not been activated. To change the Power Saver settings, refer to the User Guide at www.xerox.com/office/VLC400docs. For further assistance, contact your System Administrator or refer to the System Administrator Guide.
  • Page 171 This product is certified to EcoLogo standard for office machines, meeting all requirements for reduced environmental impact. As part of achieving certification, Xerox Corporation has proven this product meets the EcoLogo criteria for energy efficiency. Certified copier, printer, multifunctional device, and fax products must also meet criteria such as reduced chemical emissions and demonstrate compatibility with recycled supplies.
  • Page 172 2. This device must accept any interference received, including interference that may cause undesired operation. Changes or modifications to this device not specifically approved by the Xerox Corporation may void the user's authority to operate this equipment. O O z z o o n n e e R R e e l l e e a a s s e e This printer produces ozone during normal operation.
  • Page 173 UL 60950-1, 2nd Edition, 2014-10-14 CAN/CSA C22.2 No. 60950-1-07, 2nd Edition, 2014- Underwriters Laboratories Inc. (Europe) IEC 60950-1:2005 + A1:2009 + A2:2013 EN 60950- 1:2006 + A11:2009 + A1:2010 + A12:2011 + A2:2013 Xerox ® VersaLink ® C400 Color Printer...
  • Page 174 Material Safety Data Sheets For Material Safety Data information regarding your printer, go to: • North America: www.xerox.com/msds • European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts. Xerox ® VersaLink ® C400 Color Printer User Guide...
  • Page 175 Recycling and Disposal This appendix contains: • All Countries..........................176 • North America ......................... 177 • European Union ........................178 • Other Countries........................180 Xerox ® VersaLink ® C400 Color Printer User Guide...
  • Page 176 Recycling and Disposal All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.
  • Page 177 North America Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative (1-800-ASK-XEROX) to determine if this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment, or for recycling and disposal information, contact your local authorities.
  • Page 178 In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life take-back information. C C o o l l l l e e c c t t i i o o n n a a n n d d D D i i s s p p o o s s a a l l o o f f E E q q u u i i p p m m e e n n t t a a n n d d B B a a t t t t e e r r i i e e s s...
  • Page 179 B B a a t t t t e e r r y y R R e e m m o o v v a a l l Batteries should only be replaced by a manufacturer-approved service facility. Xerox ®...
  • Page 180 Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance. Xerox ® VersaLink ® C400 Color Printer User Guide...

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