Page 1
WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i SERVICE MANUAL WorkCentre Pro 412 & WorkCentre M15/M15i Contents 1. Introduction 2. Service Call Procedures 3. Precautions 4. Specifications 5. Circuit Description FaxCentre F12 6. Disassembly 7. Maintenance & Troubleshooting 8. Exploded Views and Parts List 9.
Page 2
You should consult the applicable warranty for its terms regarding customer or third-party provided service. While every care has been taken in the preparation of this manual, no liability will be accepted by Xerox Europe arising out of any inaccuracies or omissions.
Page 4
6. Disassembly and Reassembly ........6-1 6-1 WorkCentre Pro 412 & WorkCentre M15/M15i ......6-1 6-1-1 Rear Cover .
Page 5
9. Block Diagram (WorkCentre Pro 412) ........
Page 6
11-14 Main Circuit Diagram (14 of 14, WorkCentre Pro 412) ....11-14 11-15 LIU Circuit Diagram, (WorkCentre Pro 412) ......11-15 11-16 OPE Circuit Diagram, (WorkCentre Pro 412) .
This section contains a block diagram of the machine functions. Section 11 Connection Diagram This section contains an electrical connection diagram for the whole machine. Section 12 Schematic Diagrams This section contains the schematic diagrams for the machine. WorkCentre Pro 412, FaxCentre F12 & 3/03 WorkCentre M15/M15i...
NOTE: A note is used where it is essential to highlight a procedure, practice, condition or statement 1-3 Safety Procedures and Information The Xerox WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i products and supplies are man- ufactured, tested and certified to strict safety regulations, electromagnetic regulations and established environmental standards.
Page 11
4. Components, parts, and wiring that appear to have overheated or are otherwise damaged should be replaced with Xerox spare parts. Always determine the cause of damage or overheating, and correct any potential hazards. 5. Observe the original harness routing, especially near sharp edges, AC, and high voltage power sup- plies.
The following is an example of the terminology and symbols used in this manual for an electrostatic dam- age caution: Caution Certain components in this product are susceptible to damage from electrostatic discharge. Observe all ESD procedures to avoid component damage. 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
(equipment and materials) at customer locations. II. Scope Xerox Corporation and subsidiaries worldwide. III. Objective To enable prompt resolution of health and safety incidents involving Xerox products and to ensure Xerox regulatory compliance. IV. Definitions Incident: An event or condition occurring in a customer account that has resulted in injury, illness or property dam- age.
Manage all communications and correspondence with government agencies. d. Define actions to correct confirmed incidents. VI. Appendices The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is available at the end of this Service Manual. 1-5 Translation of Warnings and Precautions...
Page 15
Cualquier modificación no autorizada, que puede incluir la adición de nuevas funciones, la conex- ión de dispositivos externos o el uso de componentes no especificados por Xerox, puede afectar a la certificación del producto, el funcionamiento seguro o el cumplimiento de la legislación.
Page 16
Le système de déconnexion est le cordon d'alimentation. Retirer le con- necteur de la prise murale. Aération Cet équipement ne doit pas être encastré, sans une ventilation appropriée. 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 17
Non utilizzare detergenti aero- sol, che in alcune circostanze possono risultare infiammabili. WorkCentre Pro 412, FaxCentre F12 & 3/03 WorkCentre M15/M15i...
Page 18
Durante este procedimiento antes de trabajar en algún circuito eléctrico o componente impulsor mecánico desconecte el producto de la corriente eléctrica. El dispositivo de desconexión es el cable de aliment- ación. Desconecte el enchufe de la toma de corriente. 1-10 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 19
4. Components, parts, and wiring that appear to have overheated or are otherwise damaged should be replaced with Xerox spare parts. Always determine the cause of damage or overheating, and correct any potential hazards. 5. Observe the original harness routing, especially near sharp edges, AC, and high voltage power supplies.
Page 20
Eventuali modifiche o alterazioni renderanno nullo il certificato di garanzia del produttore. 4. Componenti, parti e cablaggio che appaiono surriscaldati o danneggiati vanno sostituiti da parti di ricambio Xerox. Stabilire la causa del problema e intervenire in modo adeguato per evitare che si ripresenti.
Page 21
Herstellers ungültig. 4. Komponenten oder Kabel/Drähte, die überhitzt oder anderweitig beschädigt sind, müssen durch Ersatzteile von Xerox ersetzt werden. Die Ursache einer Überhitzung muss immer gesucht und entsprechende Gefahrenquellen beseitigt werden. 5. Kabelbaum, Netzkabel und Hochspannungskabel besonders in der Nähe scharfer Kanten auf Schäden und Positionsänderungen überprüfen.
Page 22
4. Los componentes, piezas y cables que parezcan haber sufrido sobrecalentamiento o daños de otro tipo deben reemplazarse por piezas de repuesto de Xerox. Siempre determine la causa del daño o sobrecalentamiento y corrija cualquier tipo de riesgo potencial.
2. Check that all the relevant machine settings are correctly entered. 3. If a fault is present, go to SCP 3 Normal Call Actions. If there is no fault present, go to SCP 6 Final Actions. WorkCentre Pro 412, FaxCentre F12 & 3/03 WorkCentre M15/M15i...
If any of the customers selections were changed, return them to the customers preferred settings. • Complete all administrative tasks. Ensure the machine and service area are clean before leaving the customer premises. 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
2. Before handling a semiconductor component or semiconductor-equipped assembly, drain off any elec- trostatic charge on your body by using the standard Xerox ESD protection kit, which should be removed for your personal safety reasons prior to applying power to the machine.
Page 26
Precautions This page is intentionally blank 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Face Down: 250 Sheets (80gsm, 20 lb.) Warming up time Stand-by: 20 seconds First printing time Power save mode: 30 seconds Minimum PC spec Pentium II 300 MHz, 64MB RAM Duplex printing WorkCentre Pro 412, FaxCentre F12 & 3/03 WorkCentre M15/M15i...
4-1-5 Power Supply Power rating AC 110V to 127V ± 15% 50/60Hz ± 3Hz, AC 220V to 240V ± 15% 50/60Hz ± 3Hz Power consumption Average. 300W Power saving consumption Average. 30W WorkCentre Pro 412, FaxCentre F12 & 3/03 WorkCentre M15/M15i...
4-1-9 Machine Life Product life 5 years Product life in pages 150,000 printing pages (A4 size, 5% area coverage) Maximum monthly duty cycle 2,500 printing pages (A4 size, 5% area coverage) 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Plain, Legal, Card stock, Transparency Zoom Range ADF: 25~200% (1% step) NOTE: (1) Speed claims based on the test chart: Letter size. SDMP: Single Document Multiple Printout MDSP: Multiple Document Single Printout WorkCentre Pro 412, FaxCentre F12 & 3/03 WorkCentre M15/M15i...
Tone only user mode Tone/Pulse selectable in tech mode. 4-2-7 Consumables Type Separate type (Toner Cartridge / Drum Cartridge) Life Toner Cartridge 6,000 sheets (5% coverage pattern, simplex normal mode) Drum Cartridge 15,000 sheets (simplex normal mode) 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Tone only user modeTone/Pulse selectable in tech mode. 4-3-7 Consumables Type Separate type (Toner Cartridge / Drum Cartridge) Life Toner Cartridge 6,000 sheets (5% coverage pattern, simplex normal mode) Drum Cartridge 15,000 sheets (simplex normal mode ) 4-12 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Circuit Description 5. Circuit Description 5-1 Main PBA (WorkCentre Pro 412 & FaxCentre F12) 5-1-1 Summary The main circuit that consists of CPU, MFP controller (built-in 32bit RISC processor core: ARM7TDMI) including various I/O device drivers, system memory, scanner, printer, motor driver, PC I/F, and FAX trans- ceiver controls the whole system.
PART LINE1 EXTERNAL LIN E PHONE EXTERNAL INTERFACE IN T ERFAC E SO LENO ID PAPER PHONE PART PICK_UP,DUPLEX, M P SEN SO R FEED+P. E M P,EXIT,M P Block Diagram 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Circuit Description 5-3 Circuit Operation 5-3-1 Clock 1) System Clock (WorkCentre Pro 412 & FaxCentre 12) Device Oscillator Frequency 20MHz • KS32C61200 RISC PROCESSOR: drives PLL internally and uses 60MHz. 1) System Clock (WorkCentre M15/M15i) Device Oscillator Frequency 12MHz • ARM946ES RISC PROCESSOR: drives PLL internally uses 120MHz and external Bus uses 60 MHz.
Page 42
Circuit Description 5-3-2 Power on/off Reset (WorkCentre Pro 412 & FaxCentre 12) 1) Signal Operation Input Signal +5V Power Line (VCC) Output Signal KS32C61200 nRESET 29F800B nRESET • Power on/off detect VCC RISING/FALLING 4.5°¦4.6V Reset time (Td) 1.48 to 1.52ms •...
Page 51
DATA23 ROM Bus Data[23] BD8TRP_FT DATA24 ROM Bus Data[24] BD8TRP_FT DATA29 ROM Bus Data[29] BD8TRP_FT DATA30 ROM Bus Data[30] BD8TRP_FT DATA27 ROM Bus Data[27] BD8TRP_FT DATA28 ROM Bus Data[28] BD8TRP_FT WorkCentre Pro 412, FaxCentre F12 & 3/03 5-13 WorkCentre M15/M15i...
Page 52
ROM Bus Addr[3] B8TR_TC ADDR5 ROM Bus Addr[5] B8TR_TC VDD_ARM VDD for ARM Hard Macro(1.8V) VDD_CORE VDD for CORE (1.8V) EINT0 / TnRST Ext. Interrupt0 / TAP Controller Reset_n SCHMITT_FT 5-14 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 53
MAC RX Data[3] / GPI[24] SCHMITT_TC Parallel Port Data[2] BD4STRP_FT Parallel Port Data[6] BD4STRP_FT RXD2 MAC RX Data[2] / GPI[23] SCHMITT_TC PWMOUT2 PWM Output[2] B4TR_TC VCLK Video Reference Clock TLCHT_TC WorkCentre Pro 412, FaxCentre F12 & 3/03 5-15 WorkCentre M15/M15i...
Page 55
VDD for DLL and Xor tree (1.8V) VDDB VDD for buffers (1.8V) VDD_USB VDD for USB Hard Macro (1.8V) UCLK USB PLL Input Clock (12MHz) TLCHT_TC VSS_PLL2 VSS for USB PLL WorkCentre Pro 412, FaxCentre F12 & 3/03 5-17 WorkCentre M15/M15i...
Page 56
SD13 SDRAM Bus Data[13] BD8TARP_TC SDRAM Bus Data[8] BD8TARP_TC SDRAM Bus Data[5] BD8TARP_TC SDRAM Bus Data[9] BD8TARP_TC SDRAM Bus Data[6] BD8TARP_TC SDRAM Bus Data[3] BD8TARP_TC SD10 SDRAM Bus Data[10] BD8TARP_TC 5-18 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 57
Vdd Supply vdd3t_abb Interrupt Request Signal phob4 CIP4 Chip Select ptis GND4 Vss Supply vss2i CIP4 CPU Read Control ptis CIP4 CPU Write Control ptis Bank Address Bus [1] ptis WorkCentre Pro 412, FaxCentre F12 & 3/03 5-19 WorkCentre M15/M15i...
Page 58
CPU Data Bus [12] phbst8 CPU Data Bus [11] phbst8 GND7 Vss Supply vss2i CPU Data Bus [10] phbst8 CPU Data Bus [9] phbst8 CPU Data Bus [8] phbst8 5-20 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 59
Vss Supply vss2i AFE_D9 A/D Converted Data Bus [9] ptis AFE_D8 A/D Converted Data Bus [8] ptis AFE_D7 A/D Converted Data Bus [7] ptis AFE_D6 A/D Converted Data Bus [6] ptis WorkCentre Pro 412, FaxCentre F12 & 3/03 5-21 WorkCentre M15/M15i...
Page 60
SRAM Data Bus [12] phbst8 SRAM_D11 SRAM Data Bus [11] phbst8 GND13 Vss Supply vss2i SRAM_D10 SRAM Data Bus [10] phbst8 SRAM_D9 SRAM Data Bus [9] phbst8 SRAM_D8 SRAM Data Bus [8] phbst8 5-22 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 61
GPIO21/AFE_D1 General Purpose Input/Output 2 [1] phbst8 GPIO20/AFE_D0 General Purpose Input/Output 2 [0] phbst8 GPIO1F/ General Purpose Input/Output 1 [15] phbst8 SRAM_D15 GPIO1E/ General Purpose Input/Output 1 [14] phbst8 SRAM_D14 WorkCentre Pro 412, FaxCentre F12 & 3/03 5-23 WorkCentre M15/M15i...
Page 63
* VDDBIAS is connected to the system’s 5.0V supply to provide 5V tolerance on I/O signal pins (including all inputs, outputs, and bidirectional). in systems where 3.3V signaling only is used, con- nect VDDBIAS to a 3.3V supply. WorkCentre Pro 412, FaxCentre F12 & 3/03 5-25 WorkCentre M15/M15i...
Page 64
Table presents the DC characteristics. IMPORTANT: CLOCK pin timing is measured at TTL levels, not CMOS. The system CLOCK driver must be configured correctly in order to ensure that duty cycle and Vil specifications are met. WorkCentre Pro 412, FaxCentre F12 & 3/03 5-26...
Page 66
• OD:Open drain output • P:Power supply Combinations indicate bidirectional pins. An “H” in the Resistor column indicates the pad has an internal pull-up resistor. A tilde (~) indicates no internal resistor. 5-28 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 67
Circuit Description 5-3-5 Program ROM (Flash Memory) Control (WorkCentre Pro 412 & FaxCentre F12) 1) Device TYPE No. AM29F800B CAPACITY 4 Mbyte (512K * 16BITS * 4) 1) Device (WorkCentre M15/M15i) TYPE No. AM29LU160DB CAPACITY 4 MBYTE (1MB * 16BITS * 2) 2) Programming BEFORE ASS’Y...
Page 68
Program Operation Timings The falling edge of the last WE# signal BYTE HOLD Note: Refer to the Erase/Program Operations table for t and t specifications. Figure 16. BYTE# Timings for Write Operations 5-30 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 69
Circuit Description 5-3-6 Dram Control (WorkCentre Pro 412 & FaxCentre F12) 1) Device Type No. K4E6411D EDO type Capacity 4Mbytes (1M*16BITS*2) 2) Operating Principle DRAM can either read or write. The data can be stored in the DRAM only when the power is on. It stores data white the CPU processes data.
Page 71
Circuit Description 5-3-6-1 FPM DRAM Reading Timing (WorkCentre Pro 412 & FaxCentre F12) Fast Page Mode DRAM can access the page mode. It can read consecutive cells by accessing the page mode while accessing the burst. For FPM DRAM, the data are valid only when the nCAS is active.
Page 72
* Note : 1. CS can be don’t cared when RAS, CAS and WE are hih at the clock high going dege. 2. To interrupt a burst read by row precharge, both the read and the precharge banks must be the same. 5-34 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 73
Circuit Description 5-3-6-3 FPM DRAM Write Timing (WorkCentre Pro 412 & FaxCentre F12) FPM Write Timing Diagram SFR Values Example for FPM WorkCentre Pro 412, FaxCentre F12 & 3/03 5-35 WorkCentre M15/M15i...
Page 74
*Note : 1. To interrupt burst write by Row precharge, DQM should be asserted to mask invalid input data. 2. To interrupt burst wrige by Row precharge, both the write and the prechargebanks must be the same. 5-36 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 75
While configuring the software, you must set the timing register of SFR considering the clock speed and the DRAM spec. EDO Read Timing Diagram WorkCentre Pro 412, FaxCentre F12 & 3/03 5-37 WorkCentre M15/M15i...
Page 76
Circuit Description 5-3-6-6 edo DRAM Write Timing FPM Write Timing Diagram SFR Values Example for FPM 5-38 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 77
When the data is received through the USB port, EIRQ1 SIGNAL is activated to send interrupt to CPU, then it directly sends the data to DRAM by IOCS4* & DRAMA(11) SIGNAL through DRAMD (24;31). 5-3-9 SRAM; 32KB SRAM (WorkCentre Pro 412 & FaxCentre F12) It stores a variety of option data.
Page 78
READ and WRITE respectively. /IRQ is a signal for modem interrupt. Transmission speed of FM336 is supported up to 33.6k. The modem is connected to LINE through transformer directly. WorkCentre Pro 412 & WorkCentre M15/M15i FAX Transceiver FaxCentre F12 FAX Transceiver 5-40 3/03 WorkCentre Pro 412, FaxCentre F12 &...
Circuit Description 5-4 Scanner 5-4-1 WorkCentre Pro 412 Scanner & WorkCentre M15/M15i Scanner 5-4-1-1 Summary This flat-bed type device to read manuscripts has 600dpi CCD as an image sensor. There is one optical sensor for detecting CCD home position and Scan-end position. The home position is detected by a optical sensor which is attached to the CCD Module.
Page 85
Circuit Description Block diagram of CIP3 (WorkCentre Pro 412) WorkCentre Pro 412, FaxCentre F12 & 3/03 5-47 WorkCentre M15/M15i...
Page 86
1 024 x 8 n CS n RD n WR A [ 5 : 0] D [ 15 : 0] n XDREQ n XDACK Block diagram of CIP4 (WorkCentre M15/M15i 5-48 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 88
* VDDBIAS is connected to the system’s 5.0V supply to provide 5V tolerance on I/O signal pins (including all inputs, outputs, and bidirectional). in systems where 3.3V signaling only is used, connect VDDBIAS to a 3.3V supply. 5-50 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 89
Table describes the pin classification and loading of the FaxCentre F12’s signal pins. The capacitance col- umn presents the values used to derive the specification timing. The current columns present maximum values. Table uses the following notation for pin types: 5-51 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 90
LSYNC 1 Input Data Sync No Connect OBACK 1 Output Burst Active OD[15: 1/3S Output Data ODACK 1 Output Data Strobe ODRE Output Data Request OFRDY 1 Output Buffer Ready WorkCentre Pro 412, FaxCentre F12 & 3/03 5-52 WorkCentre M15/M15i...
Page 91
• OD:Open drain output • P:Power supply Combinations indicate bidirectional pins. An “H” in the Resistor column indicates the pad has an internal pull-up resistor. A tilde (~) indicates no internal resistor. WorkCentre Pro 412, FaxCentre F12 & 3/03 5-53 WorkCentre M15/M15i...
PC data printing, high speed uploading of scanned data to PC, upload/download of the fax data to send or receive and monitoring the system control signal and overall system from PC are all processed through this part. Compatibility Hardware Handshaking Timing 5-54 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 93
6. Peripheral sets nACK high. This is the edge that should be used to clock the data into the host. 7. Host sets nAUTOFD low to indicate that it is ready for the next byte. 8. The cycle repeats, but this time it is a command cycle because BUSY is low. WorkCentre Pro 412, FaxCentre F12 & 3/03 5-55...
If CPU does not turn back high a while after the paper hits the exit sensor, CPU detects this and inform as “Paper Jam2” (red LEDs on the OP panel will turn on). 5-58 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 97
R274, R292, R293) and reference resistance (R284, R289, R294, R295) can vary depending on the motor actuation current value. It receives motor enable signal (2 phase) from CPU and generates bipolar pulse (constant-current) and sends its output to stepping motor input. WorkCentre Pro 412, FaxCentre F12 & 3/03 5-59 WorkCentre M15/M15i...
(-900V) of the developer roller and OPC drum. Eventually the toner will not settle in the low electric poten- tial surface to form the visible image. Later, the OPC drum continues to rotate and reaches to transfer location in order to accomplish the trans- fer process. 5-60 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 99
5) Transfer ‘-’ Output (Enable) Unit: THV (-) (Transfer High Voltage(-)). 6) Switching Unit. 7) Feedback Unit. 8) Regulation Unit. 9) Output Unit. Electrification Unit Block-Diagram Transfer Output Unit Block Diagram WorkCentre Pro 412, FaxCentre F12 & 3/03 5-61 WorkCentre M15/M15i...
Page 100
Circuit Description MHV Output unit Block Diagram 5-62 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 101
“off”. As Q502 turns ‘off’, TRANS N1 will have counter-electromotive force, discharge energy to the sec- ondary unit, sends current to the load and outputs DEV voltage through the high voltage output enable, which is comprised of Regulation-circuit. WorkCentre Pro 412, FaxCentre F12 & 3/03 5-63...
Page 102
“on” state, but will turn to “off”. As Q303 turns 'off', TRANS N1 will have counter-electromotive force, dis- charge energy to the secondary coil, send current to load and output THV(-) voltage through the high volt- age output enable, which is comprised of Regulation circuit. 5-64 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 103
CPU, the transfer voltage output will differ according to the preset transfer table. The changes in transfer output required by each load is controlled by PWM-DUTY. WorkCentre Pro 412, FaxCentre F12 & 3/03 5-65...
Circuit Description 5-8 OPE PBA 5-8-1 SUMMARY (WorkCentre Pro 412 & FaxCentre F12) OPE Board is separated functionally from the main board and operated by the micom(Z8601) in the board. OPE and the main use UART (universal asynchronous receiver/transmitter) channel to exchange information.
Page 105
• LCD drive signals are sent from U1 P2-x pin group, P3-4 to P3-6 pins. • Machine status LED drive signals are sent from U1 LED0 to LED7. RESONATOR 7.37 MHz UART 16 2line Connector Reset MICOM HT48R50 Key Matrix LEDs OPE BLOCK DIAGRAM WorkCentre Pro 412, FaxCentre F12 & 3/03 5-67 WorkCentre M15/M15i...
Page 106
CTR 21 does not have telephone capability but has the number 3 and 4 Line Connection. No DP condition but possibility to get approval only on DTMF Dial based terminal. 5-68 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 107
U9, (PC 814). U9 then detects above RING SIGNAL and passes the output to MAIN B’D. The wire diagram’s C5 is RINGER CAPACITOR and it normally uses 1UF/250V. A R3 limits AC current and controls upper and lower REN meter. WorkCentre Pro 412, FaxCentre F12 & 3/03 5-69...
2) Dynamic input change including set error +26.40V) including set error 3) Dynamic load change including set error Refer to ripple & noise 27) 150mVp-p or less 500mVp-p or less 150mVp-p or less 5-70 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 109
Wher power is turned on, TH 1 limits Inlush-Current by it’s high resistanle, and When it’s temperature rise, it’s resistance become about Zero ohm. 5-10-4 SMC (Switched Mode Control) (WorkCentre Pro 412 & FaxCentre F12) The AC input voltage is rectified and filtered by BD552 and C507 to create the DC high voltage applied to the primary winding of T501.
Page 110
Circuit Description 5-10-6 Fixed Temperature Control 5-10-6-1 Fixed Lamp Control Circuit (WorkCentre Pro 412 & FaxCentre F12) Fixed Lamp Control Circuit 5-10-6-2 Fixed Lamp Control Circuit (WorkCentre M15/M15i) AC Power Live AC Neutral Zero crossing circuit Logic Unit Fuser On...
Page 111
Circuit Description 5-10-6-3 The Concept of Fixed Lamp Control (WorkCentre Pro 412 & FaxCentre F12) For fixed lamp control, the logic unit “fuser on” control signal and SMPS unit DC power must be supplied. This circuit turns on only when “fuser on” sends the signal and the DC power is supplied.
Page 112
When triac commutes off-line, the volt- age of both ends of triac will have the same voltage as the line voltage. Inductive I Inductive Circuit 5-74 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Disassembly and Reassembly 6. Disassembly and Reassembly 6-1 WorkCentre Pro 412 & WorkCentre M15/M15i General Precautions on Disassembly WARNING When you disassemble and reassemble components, you must use extreme care. The close prox- imity of cables to moving parts makes proper routing essential. If components are removed, any cables disturbed by the procedure must be restored as close as possible to their original posi- tions.
Disassembly and Reassembly 6-1-1 Rear Cover 1. Remove the six screws securing the rear cover. 2. Separate the rear cover from the base frame and scanner assembly. 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
You should disconnect the CCD cable horizontally to avoid CCD cable pin damage. 6. Pull up the scanner assembly in the direction of arrow. 4. Open the side cover assembly and front cover, as shown below. WorkCentre Pro 412, FaxCentre F12 & 3/03 WorkCentre M15/M15i...
Page 116
9. Remove the eight screws securing the platen assembly. assembly. 10. Unlatch the scan upper assembly securing the glass and remove it. 8. Pull the ADF assembly upward and remove it. 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 117
14. Remove the CCD cable. 12. Remove the three screws and take out the glass from the cover scan upper assembly. 15. Pull up the shaft CCD and take out the scan- ner module. WorkCentre Pro 412, FaxCentre F12 & 3/03 WorkCentre M15/M15i...
Page 118
Disassembly and Reassembly 16. Remove three screws and take out the motor bracket. 17. Remove two screws and take out the platen PBA. 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
L and Cover Side R and unlatch the Side Cover L by pushing the part hooked the Platen Cover using a sharp tool. Side Cover R Side Cover L Cover Open Platen Cover Ass’y WorkCentre Pro 412, FaxCentre F12 & 3/03 WorkCentre M15/M15i...
Page 120
Disassembly and Reassembly 6. Take out the Pick-up Assembly. Remove the four screws and the ADF Upper. Pick-up Ass’y ADF Upper 7. Remove three screws and take out the ADF Motor assembly. 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
- Rear Cover (see page 6-2) - Scanner Assembly (see page 6-3) 2. Remove ten screws securing the OPE PBA and the LCD Module from the OPE Cover. 4. Remove the key pad from the unit. WorkCentre Pro 412, FaxCentre F12 & 3/03 WorkCentre M15/M15i...
4. Unlatch the MP tray securing the side cover assembly and remove it. 2. Release the right-bottom of the cover, then pull it the direction of arrow to release the other end. 6-10 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 123
Disassembly and Reassembly 5. Unlatch the duplex assembly securing the side cover assembly and remove it. 6. Take out the exit roller, as shown below. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-11 WorkCentre M15/M15i...
2. Unplug the connector. 5. Remove two screws and take out the heat roller. 3. Remove four screws and take out the fuser assembly. 6. Remove the halogen lamp from the heat roller. 6-12 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
- Scanner assembly (see page 6-3). - Side cover assembly (see page 6-10). 2. Remove three screws and unlatch the exit assembly, as shown below. 3. Pull the exit assembly and remove it. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-13 WorkCentre M15/M15i...
- Side cover assembly (see page 6-10). - Exit assembly (see page 6-13). 2. Remove four screws and take out the dummy base frame. Remove two screws and cover paper exit assembly, as shown below. 6-14 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
- Scanner assembly (see page 6-3). - Side cover assembly (see page 6-10). - Exit assembly (see page 6-13). 2. Unplug the all connectors. 3. Remove five screws and take out the drive assembly. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-15 WorkCentre M15/M15i...
- Scanner Assembly (see page 6-3) - Cover Paper Exit Assembly (see page 6-14) 2. Remove three screws and take out the Shield SMPS Upper. 4. Remove the SMPS, as shown below. SMPS 6-16 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 129
- Scanner assembly (see page 6-2). - Side cover assembly (see page 6-10). - Exit assembly (see page 6-13). 2. Unplug two connectors. 3. Remove four screws and take out the LSU. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-17 WorkCentre M15/M15i...
Main Frame Ass’y Dummy Base Frame Cam Jam Remove Front Cover 3. Remove the Locker Deve, and then remove the one screw and the Cover Motor Bracket. Cover Motor Bracket Lock Deve 6-18 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
2. Unplug the two connectors. 5. Release the SMPS fit. Pull the MP Assembly upward and remove it. MP Ass’y 3. Remove the one screw and take out the Dummy Cover. Dummy Cover 6-20 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
- Exit Assembly (see page 6-13) - Cover Paper Exit Assembly (see page 6-14) - LSU (see page 6-17) - Main Frame Assembly (see page 6-18) 2. Remove the three screws. Feed Ass’y WorkCentre Pro 412, FaxCentre F12 & 3/03 6-21 WorkCentre M15/M15i...
- Shield Main Upper - Drive Assembly (see page 6-15) Guide Paper Out Pick-up Ass’y 2. Unplug the three connectors. 3. Remove the two screws and take out the Cassette Rail. Cassette Rail 6-22 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
2. Remove the two screws and take out the Shield Main Lower. 4. Remove the one screw and unlatch the LIU PBA securing the main PBA and remove it. Shield Main Lower LIU PBA (Only SCX-5312F) Main PBA WorkCentre Pro 412, FaxCentre F12 & 3/03 6-23 WorkCentre M15/M15i...
4. Replace only with authorized components. 5. Do not use force to remove the platen or plastic-material components. 6. Make sure all components are in their proper position when re-assembling. 6-24 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Disassembly and Reassembly 6-2-1 Cover Rear Assembly 1. Open the Side cover. 2. Remove two screws securing the Cover Rear Assembly. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-25 WorkCentre M15/M15i...
Disassembly and Reassembly 6-2-2 Rear Cover 1. Remove six screws securing the Rear Cover. 2. Separate the Rear Cover from the Base Frame and Scanner Assembly. 6-26 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
- Rear Cover (see page 6-26) 2. Remove six screws and take out the Shield Main Upper. 5. Unplug the connector from the Main Board. 3. Remove three screws, as shown below. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-27 WorkCentre M15/M15i...
Page 140
Disassembly and Reassembly 6. Pull up the Scanner Assembly in the direction of arrow. 6-28 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
- Scanner Assembly (see page 6-27) 2. Remove two screws securing the Scanner Assembly 5. Remove nine screws securing the OPE PBA to the OPE Cover. 3. Pull the OPE Assembly as shown below. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-29 WorkCentre M15/M15i...
Page 142
Disassembly and Reassembly 6. Remove the Contact Rubber from the unit. 7. Remove the Key Pad from the unit. 6-30 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
2. Open the ADF Upper Assembly. Caution Do not damage the two harnesses shown in the figure below 3. Remove the Ground Cable and unlatch the Link Tray from the Cover Gear, as shown below. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-31 WorkCentre M15/M15i...
2. Remove the four screws securing the Guide Lower Assembly. Then remove the fifth screw from underneath, as shown below. 4. Pull the Input Tray in the direction of the arrow and remove it. 6-32 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 145
Disassembly and Reassembly 5. Take out the Housing Upper ADF in the direc- tion of the arrows, as shown below. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-33 WorkCentre M15/M15i...
5. Unlatch the Scan Roller gear part and remove it, as shown below. 3. Remove seven screws securing the ADF 6. Unlatch the ADF Roller gear part and remove Lower Assembly. it, as shown below. 6-34 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 147
8. Remove two screws and pull the CIS Cable. Take out the CIS Assembly. 12. Unlatch both sides and remove the Scan Board. 9. Remove one screw securing the CIS Bracket and remove the CIS. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-35 WorkCentre M15/M15i...
2. Completely open the Side Cover Assembly, then lift side 1 in the direction of the arrow), pull side 2 forwards in the direction of the arrow and remove the side cover (3). 6-36 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 149
2. Hold the Tray in an upright position as shown at 1, then release each Tray Link from the tray. Hold each Tray link at 45 degrees, as shown at 2, to release from the side cover. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-37 WorkCentre M15/M15i...
Side Cover Assembly, then gently but firmly pull part 1 out until the Duplex Assembly can be pulled away. Do not use excessive force, check that all clips are released. 6-38 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 151
Disassembly and Reassembly Transfer Roller Assembly 1. Take out the Transfer Roller, as shown below. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-39 WorkCentre M15/M15i...
Sheet Connector as shown below. 5. Remove two screws and take out the Halo- gen Lamp. 3. Unplug the connector as shown below. 6. Remove four screws and take out the Ther- mostat. 6-40 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 153
Disassembly and Reassembly 7. Remove two screws and open the Lower Assembly and remove the Heat Roller Assembly from Upper Fuser Assembly. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-41 WorkCentre M15/M15i...
- Side Cover Assembly (see page 6-36) 2. Remove three screws, unplug four connec- tors and unlatch the Dummy Base Frame, as shown below. 3. Pull the Exit Assembly and remove it. 6-42 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
- Rear Cover (see page 6-26) - Shield Main Upper 2. Unplug two connectors. (Main Motor: 9pin, Duplex Solenoid: 2pin) 3. Remove one screw and take out the Fan and Dust Fan. 6-44 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
- Exit Assembly (see page 6-42). - Cover Paper Exit Assembly (see page 6- 43). 2. Remove three screws and take out the Shield SMPS Upper. 4. Remove the SMPS, as shown below. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-45 WorkCentre M15/M15i...
Page 158
- Cover Rear Assembly (see page 6-25). - Scanner Assembly (see page 6-27). - Side Cover Assembly (see page 6-36). - Exit Assembly (see page 6-42). 2. Unplug two connectors. 6-46 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
2. Remove one screw in the Channel Base Frame from the lower section of the Cover Dummy Lower, and then remove four screws to dissemble the Dummy Scan Lower. 4. Unplug all the connectors. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-47 WorkCentre M15/M15i...
Page 160
Disassembly and Reassembly 5. Remove seven screws and take out the Main Frame Assembly. 6-48 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 161
Disassembly and Reassembly Cover Exit Rear 1. Remove one screw and take out the Panel Connect MPF. 2. Remove one screw and Cover Exit Rear, as shown below. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-49 WorkCentre M15/M15i...
Page 162
Disassembly and Reassembly MP Assembly 3. Release the SMPS. Pull the MP Assembly upward and remove it. 1. Unplug two connectors. 2. Remove four screws and take out the Dummy Cover. 6-50 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 163
Disassembly and Reassembly Feed Assembly 1. Remove three screws. 2. Pull the Feed Assembly upward and remove WorkCentre Pro 412, FaxCentre F12 & 3/03 6-51 WorkCentre M15/M15i...
Page 164
Pick Up Assembly 3. Remove four screws and take out the Pick Up Assembly, as shown below. 1. Unplug three connectors. 2. Remove two screws and take out the Cas- sette Rail. 6-52 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 165
Main PBA and remove it. 1. Remove two screws and take out the Shield Main Lower. 2. 2. Remove five screws and take out the Main PBA from the Shield Main Lower. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-53 WorkCentre M15/M15i...
Lift the Main Set from the SCF. 4. Remove two screws securing the Guide Paper Lower and remove it, as shown below. 2. Take out the Cassette Assembly from the SCF. 6-54 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 167
Cable from the Motor Assembly and remove the Ground Cable. 6. Remove two screws securing the Guide Paper Upper and remove it. 8. Unplug two connectors from the Main PBA, as shown below. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-55 WorkCentre M15/M15i...
Page 168
Harness and remove it. 10. Unplug one connector from the Main PBA, as 12. Remove one screw securing the Ground shown below. Cable. Remove the Ground Cable from the Plate Ground. 6-56 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 169
13. Remove two screws securing the Plate 15. Remove four screws securing the Main PBA Ground and remove it, as shown below. and remove it. 14. Remove four HV Shafts and HV Springs, as shown below. WorkCentre Pro 412, FaxCentre F12 & 3/03 6-57 WorkCentre M15/M15i...
Page 170
Disassembly and Reassembly 6-58 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
This section describes methods and procedures to isolate the cause of a malfunction in the machine. This machine displays diagnostic information on the LCD. In addition, it can perform a series of tests that allow the machine to observe individual machine functions. WorkCentre Pro 412, FaxCentre F12 & 3/03 WorkCentre M15/M15i...
NO PAPER The paper has run out. The Load new paper in the paper [ADD PAPER] printer system stops. tray. 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 173
Clear the jam. feed from bypass Tray. DUPLEX JAM The machine detected a duplex Clear the jam. jam in the middle of machine. LINE BUSY The remote FAX didn’t answer Try again. WorkCentre Pro 412, FaxCentre F12 & 3/03 WorkCentre M15/M15i...
Communication is done with modem speed automatically set at lower speed when communicating with the modem with lower speed since communication is done on the standard of the side where modem speed is low for transmission/reception. It is better set 33.6Kbps as default setting. 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
1. Select Pattern Test. 2. There are 4 different pattern tests. Scroll to the options by pressing Up or Down repeatedly until you find the correct selection. 3. Press Select key. WorkCentre Pro 412, FaxCentre F12 & 3/03 WorkCentre M15/M15i...
Page 176
5. If the output image is different from the normal screen, the CIS is poor. CAUTION: 1. Always perform ADJUST SHADING after downloading Firmware. Otherwise, the system may not operate properly. 2. Always perform ADJUST SHADING after replacing the CIS. 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
< Method > 1. Select the [MEMORY CLEAR] at the TECH MODE. 2. Push the ENTER button. 3. Select you country. 4. Push the ENTER button then it will be all memory clear. WorkCentre Pro 412, FaxCentre F12 & 3/03 WorkCentre M15/M15i...
Page 178
PCL6 2.32 07-11-2001 PCL5e 1.48 07-19-2001 TOTAL PAGE COUNTS CRU PRINTS REPLACED TONER COUNTS REPLACED DRUM COUNTS CURRENT DRUM COUNTS PLATEN SCAN PAGE COUNTS ADF SCAN PAGE COUNTS < SYSTEM DATA LIST > 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 179
It lists all telephone numbers that have been stored in the machine. Schedule Job This list shows a specific information on the documents currently stored for delayed transmission. It pro- vides the operation number, starting time, type of operation, etc. WorkCentre Pro 412, FaxCentre F12 & 3/03 WorkCentre M15/M15i...
‘T’, the machine has entered service (tech) mode. 7-2-4-1 Diagnostic 7-2-4-2 Engine Print This function is used by manufacturing and is not of any use to the Engineer. 7-2-5 Firmware Upgrade 1. Upgrade Local Machine. 7-10 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 181
- The Remote Fax machine will automatically program the received image on its flash memory. - If ECM mode is off, or Received Memory is not empty, or machine is being used, the remote upgrade will not be performed. WorkCentre Pro 412, FaxCentre F12 & 3/03 7-11...
• Remake shading profile in the Tech mode. • Check the gap between original • A gap greater than 0.5mm can and scanner glass. cause a blurred image. • Check printing quality. • See “Print” troubleshooting. 7-12 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 183
• Check the motor driver in Driver • If any driver is defective, replace PBA. the Main PBA. - U55 or U56-19 = 0V to 24V swing signal when operating. WorkCentre Pro 412, FaxCentre F12 & 3/03 7-13 WorkCentre M15/M15i...
Page 184
• Replace LIU PBA if it cannot be FAX reception Check ring pattern at CN1-9 (LIU checked. PBA). • Refer to ‘Defective FAX Transmis- • Refer to ‘Defective FAX Transmis- sion’. sion.’ 7-14 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
1. LSU light power normal? 1. Check the rated level and replace. 2. Bias voltage output is high? 2. Set to power rating. 3. Video data is always supplied? 3. Replace defective board. WorkCentre Pro 412, FaxCentre F12 & 3/03 7-15 WorkCentre M15/M15i...
Page 186
3. Transfer roller’s pressure force unbalanced 3. Check left and right spring of transfer roller each side and the spring pressing the developer inside the machine 7-16 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 187
Developer Roller 44.8 mm Horizontal dark band Transfer Roller 57.8 mm Black side contamination/transfer fault Heat Roller 82.5 mm Black spot, White spot Pressure Roller 78.5 mm Black side contamination WorkCentre Pro 412, FaxCentre F12 & 3/03 7-17 WorkCentre M15/M15i...
Page 188
Maintenance & Troubleshooting No Image Part 1 7-18 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 189
Maintenance & Troubleshooting No Image Part 2 WorkCentre Pro 412, FaxCentre F12 & 3/03 7-19 WorkCentre M15/M15i...
Page 190
Maintenance & Troubleshooting All Black 7-20 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 191
Maintenance & Troubleshooting Vertical White LIne (Band) WorkCentre Pro 412, FaxCentre F12 & 3/03 7-21 WorkCentre M15/M15i...
Page 192
Maintenance & Troubleshooting Dark Image 7-22 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
2. Paper is curled in the exit cover. 2. Check the ribs of exit cover for obstructions to the paper path, clean the ribs or install a new cover. WorkCentre Pro 412, FaxCentre F12 & 3/03 7-31 WorkCentre M15/M15i...
Page 202
ADF 2. Check the operation of the Feed Roller Does the document curl upon exit 1. Check the document path in the ADF 2. Check the ADF is correctly assembled 7-32 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 203
Maintenance & Troubleshooting No Power (No LCD or LEDs) WorkCentre Pro 412, FaxCentre F12 & 3/03 7-33 WorkCentre M15/M15i...
Page 208
Replace Main PBA P_MOTOR Signal Check Main B’D CN7-8, Replace LSU LREADY Signal Check Main B’D CN7-4, Replace Main PBA LDON Signal Check Main B’D CN7-1, Replace LSU HSYNC Signal 7-38 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Maintenance & Troubleshooting 7-7 Other Faults This section contains details of other faults that can occur with either WorkCentre Pro 412 or the Fax- Center F12. These procedures have previously been issued as service bulletins. 7-7-1 "Scan to PC" Errors (PC based software package) (WCP 412 Only)
Page 210
Solution: 1. Confirm the presence of Firmware Level 1.01 or higher, if not present then upgrade the firmware on the machine. This can be found on the www.xerox.com website. 2. Press the "Menu" button 3. Press either the "Up" or "Down" cursor arrows until the LCD screen shows Maintenance - [System….], then press the "Select"...
Page 211
Problem: On some Compaq Laptops it has been noticed that when you are scanning from the Twain Driver using the Parallel port connected to the WorkCentre Pro 412 the process can fail to work properly. Cause: It has been found that the chipsets that control the Compaq portable’s I/O ports have some problems with certain devices.
Page 212
You may also receive an error message on the PC when trying to scan "System Warming up… Remaining Time: 1". Cause: The WorkCentre Pro 412 has hung. It may still function correctly as a fax/printer. Solution: To remedy this problem you will need to Power Off and Power On the WCP 412. When you have restored the power to the machine you will then be able to scan correctly and use the keypad on the machine.
Page 213
This will prevent the clutch engaging the pick-up roller and feeding paper into the ADF paper path. Solution: The proposed solution involves cleaning the gear and clutch assembly. This procedure is described below. WorkCentre Pro 412, FaxCentre F12 & 3/03 7-43...
Page 214
Figure 1 First pin 3. Remove the second pin, Figure 2. Remove the shaft. Move the shaft in the direction of the arrow. Remove the second pin. Figure 2 Second pin 7-44 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 215
1. Re-position the spring clip in the centre of the 5 indentations, Figure 4. Centre indentation Spring clip Figure 4 Friction bearing spring clip WorkCentre Pro 412, FaxCentre F12 & 3/03 7-45 WorkCentre M15/M15i...
Page 216
• Fuser, Transfer voltages and printing speed have been modified to take into account various paper types. • Corrected the problem of printing blank pages when sending a print job. 7-46 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 217
1.08 1.07 PCL6 3.03 12-11-2001 PCL5 1.48 08-10-2001 Firmware Location: Docushare http://xww.odpg.world.xerox.com:99/View/Collection-38995 Website Go to www.xerox.com and search under the WCP412 for the drivers Tools Firmware files emul0108.hd (PCL Emulation) k9wx0108.hd (Main UI AND Engine) Software ControlCentre (installed) Hardware USB Cable or Parallel Cable TAG No.
Page 218
Service for Judgement of Inferior Expendables and the Standard of Guarantee Please refer to User’s Manual or Instructions on Fax/Printer Expendables SVC for the judgement of inferior expendables and the standard of guarantee besides this service manual. 7-48 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 219
(1)Check whether foreign sub- stances or toner are stuck to the terminal (contact point) of the developer. (2)Check whether the state of the terminal assembly is normal. WorkCentre Pro 412, FaxCentre F12 & 3/03 7-49 WorkCentre M15/M15i...
Page 220
(contact point) of the (1)It occurs when the developer is recy- developer. cled more than twice. (2)Check whether the state of the terminal assembly is normal. 7-50 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 221
Clean the terminals of the developer and the state of charged roller, then recheck it. assembly. (Especially check the charged roller terminal.) WorkCentre Pro 412, FaxCentre F12 & 3/03 7-51 WorkCentre M15/M15i...
If not solved, double-click the printer in my com- puter If the regular fonts are not printed this time again. the cable must be defective so replace the cable with new one. 7-52 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Exploded View & Parts List 8. Exploded View & Parts List 8-1. Main Exploded View & Parts List WorkCentre Pro 412, FaxCentre F12 & 3/03 WorkCentre M15/M15i...
Page 224
18-2 PMO-COVER REAR 002N02008 PBA MAIN-MAIN 140N05938 WCP 412 ONLY PMO-CONNECT PAPER MFP 002N02012 FAN-DC 127N01375 PPR-OVERLAY NOT SPARED PPR-OVERLAY (English) 892E62830 WCP 412 ONLY PPR-OVERLAY (English/French) 892E80010 WCP 412 ONLY 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 225
PMO-GUIDE PAPER OUT 038N00371 PMO-DUCT FAN NOT SPARED NOTE: For FaxCentre F12 unique spare parts, refer to parts list 8-14. For WorkCentre M15/M15i unique spare parts, refer to parts list 8-22. WorkCentre Pro 412, FaxCentre F12 & 3/03 WorkCentre M15/M15i...
Page 226
Exploded View & Parts List This page intentionally blank 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 227
Exploded View & Parts List 8-2. Platen Assembly Exploded View & Parts List (WorkCentre Pro 412 and WorkCentre M15/M15i) 3-10 3-11 3-12 3-9? 1-7-1 1-7-2 2-17 2-16 2-19 2-14 2-21 2-15 2-13 2-18 2-20 2-7-1 2-11 2-10 2-12 WorkCentre Pro 412, FaxCentre F12 &...
Page 228
Exploded View & Parts List 8-2-1 Platen Assembly Parts List (WorkCentre Pro 412 and WorkCentre M15/M15i) ITEM DESCRIPTION PART NUMBER Q’TY REMARK ELA HOU-PLATEN ASS’Y 090N00151 MEA RACK-SCAN UPPER ASS’Y 600N01737 MCT-GLASS ADF 118N00171 LABEL(L)-REGISTRATION EDGE (L) 091N00678 PMO-DUMMY UPPER...
Page 229
Exploded View & Parts List 8-2-1 Platen Assembly Parts List (WorkCentre Pro 412 and WorkCentre M15/M15i) (Cont.) ITEM DESCRIPTION PART NUMBER Q’TY REMARK ELA HOU-OPE COVER ASS’Y 002N02015 PMO-OPE COVER 002N02010 RMP-RUBBER FUNCTION 019N00616 RMO-RUBBER TEL 019N00617 PMO-KEY TEL 029N00274...
Page 230
Exploded View & Parts List This page intentionally blank 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 231
Exploded View & Parts List 8-3. ADF Assembly Exploded View & Parts List (WorkCentre Pro 412 & WorkCentre M15/M15i) 1-16 1-19 1-21 1-20 1-17 1-18 1-12 1-13 1-10 1-15 1-11 4-11 3-17 3-19 3-18 3-12 3-11 3-10 3-13 3-13 3-14 3-15 WorkCentre Pro 412, FaxCentre F12 &...
Page 232
Exploded View & Parts List 8-3-1 ADF Assembly Parts List (WorkCentre Pro 412 & WorkCentre M15/M15i) ITEM DESCRIPTION SEC. CODE Q’TY REMARK ELA HOU-ADF ASS’Y MEA RACK-PLATEN COVER ASS’Y 090N00152 PMO-TX STACKER 022N01478 IPR-WASHER SPRING CY NOT SPARED PMO-DOC GUIDE L...
Page 233
GEAR REDUCTION45/19 NOT SPARED MEC RACK-PICK UP ASS’Y 002N02054 CBF D SUB CBL_ADF_MAIN (ADF 117N01586 CABLE) SCREW-TAPTITE NOT SPARED NOTE: For WorkCentre M15/M15i unique spare parts, refer to parts list 8-24. WorkCentre Pro 412, FaxCentre F12 & 3/03 8-11 WorkCentre M15/M15i...
Page 234
Exploded View & Parts List This page intentionally blank 8-12 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Exploded View & Parts List 8-4. Side Cover Assembly Exploded View & Parts List 1-4 1-4 11-4 1-10 1-11 1-10 10-2 10-3 10-4 10-5 10-6 WorkCentre Pro 412, FaxCentre F12 & 3/03 8-13 WorkCentre M15/M15i...
Page 236
NOT SPARED 10-2 PMO-SIDE EXIT, MP NOT SPARED 10-3 PMO-SIDE GUIDE, MP NOT SPARED 10-4 PMO-TRAY COVER, MP NOT SPARED 10-5 IPR-GUIDE LATCH, MP NOT SPARED 10-6 PMO-TRAY LINK,MP 012N00139 8-14 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 237
NOT SPARED IPR-PLATE SAW NOT SPARED PMO-FEED FRAME NOT SPARED PMO-HOLDER SAW NOT SPARED IPR-BRACKET GUIDE A NOT SPARED NOTE: For WorkCentre M15/M15i unique spare parts, refer to parts list 8-25. WorkCentre Pro 412, FaxCentre F12 & 3/03 8-15 WorkCentre M15/M15i...
Page 238
Exploded View & Parts List This page intentionally blank. 8-16 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Exploded View & Parts List 8-6. Exit Assembly Exploded View & Parts List WorkCentre Pro 412, FaxCentre F12 & 3/03 8-19 WorkCentre M15/M15i...
Page 242
NOT SPARED PMO-ROLLER FD R NOT SPARED SPRING-EXIT LOWER IDLE NOT SPARED MEC- BRUSH ANTISTATIC 115N00354 SCREW-TAPTITE NOT SPARED NOTE: For FaxCentre F12 unique spare parts, refer to parts list 8-19. 8-20 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Exploded View & Parts List 8-7. Feeder Assembly Exploded View & Parts List WorkCentre Pro 412, FaxCentre F12 & 3/03 8-21 WorkCentre M15/M15i...
Page 244
PMO-HOLDER PINCH M NOT SPARED PMO-SUB HOLDER FEED NOT SPARED SPRING-FEED MP NOT SPARED WASHER-PLAIN NOT SPARED PMO-ROLLER FEED S NOT SPARED IPR-SHAFT FEED IDLER NOT SPARED SCREW-TAPTITE NOT SPARED 8-22 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Exploded View & Parts List 8-9. Base Frame Exploded View & Parts List WorkCentre Pro 412, FaxCentre F12 & 3/03 8-25 WorkCentre M15/M15i...
Page 248
NOT SPARED PMO-BRACKET SIDE OPEN 030N00606 PMO-COVER FRONT DUMMY NOT SPARED ELA M/MEDIO AUD-SPEAKER 130N01213 SPRING-DEVE NOT SPARED NOTE: For FaxCentre F12 unique spare parts, refer to parts list 8-20. 8-26 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Exploded View & Parts List 8-11. Drive Assembly Exploded View & Parts List WorkCentre Pro 412, FaxCentre F12 & 3/03 8-29 WorkCentre M15/M15i...
Page 252
GEAR-GEAR FUSER DRV OUTER NOT SPARED GEAR-FUSER DRV INNER NOT SPARED RING-E NOT SPARED SCREW-TAPTITE NOT SPARED SCREW-TAPTITE NOT SPARED NOTE: For WorkCentre M15/M15i unique spare parts, refer to parts list 8-26. 8-30 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 254
NOT SPARED 1-33 RING-CS NOT SPARED NUT-HEXAGON NOT SPARED SCREW-TAPPING,M2x18 NOT SPARED SCREW-ASS’Y MACH NOT SPARED SCREW-TAPTITE,M3x8 BLACK,BINDER NOT SPARED PMO-CAM JAM REMOVE 011N00464 PMO-LOCKER DEVE 007N01118 PMO-LEVER JAM REMOVE 011N00465 8-32 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Exploded View & Parts List 8-13. Fuser Assembly Exploded View & Parts List WorkCentre Pro 412, FaxCentre F12 & 3/03 8-33 WorkCentre M15/M15i...
Page 256
NOT SPARED IPR-GROUND FU NOT SPARED PMO-ACTUATOR EXIT NOT SPARED PMO-GUIDE DUPLEX NOT SPARED PMO-ARM ACTUATOR NOT SPARED SPRING-PR(7300) NOT SPARED LABEL(R)-HV FUSER NOT SPARED SCREW-TAPTITE NOT SPARED SCREW-TAPTITE NOT SPARED 8-34 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Exploded View & Parts List 8-14. Main Exploded View & Parts List (FaxCentre F12) WorkCentre Pro 412, FaxCentre F12 & 3/03 8-35 WorkCentre M15/M15i...
Page 258
MEA ETC-COVER REAR ASS’Y NOT SPARED 54-1 PMO-GUIDE-EXIT-OPEN 032N00377 54-2 PMO-COVER REAR 002N02091 NPR-NAME/PLATE XRX 015N00436 NOTE: All other part numbers are identical to the WorkCentre Pro 412. Refer to parts list 8-1. 8-36 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Exploded View & Parts List 8-15. Scanner Assembly Exploded View & Parts List (FaxCentre F12) WorkCentre Pro 412, FaxCentre F12 & 3/03 8-37 WorkCentre M15/M15i...
Page 260
PMO-TRAY INPUT DOC 050N00411 AS ELA HOU-OPE ASS’Y NOT SPARED PCT-COVER LCD 002N02096 CBF HARNESS-OPE NOT SPARED AS-HOU LOWER ASS’Y 002N02097 PMO-TRAY LINK, MP NOT SPARED IPR B/K JOINT COVER 002N02098 8-38 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 264
MEA ETC-ROLLER EXIT ASS’Y 022N01563 5-15-1 MEC-ROLLER EXIT NOT SPARED 5-15-2 RING-E NOT SPARED 5-15-3 WASHER-PLAIN NOT SPARED 5-15-4 SPRING ETC-SHAFT NOT SPARED 5-15-5 PMO-BUSHING SHAFT NOT SPARED 5-15-6 GEAR-AGITATOR_1 NOT SPARED 8-42 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 265
GEAR-ADF 007N01180 5-17 AS-MOTOR ASSY 127N01419 5-17-1 IPR-BRKT GEAR NOT SPARED 5-17-2 MOTOR-STEPPING HELICAL NOT SPARED 5-17-3 GEAR-REDUCTION 45/19 NOT SPARED 5-17-4 RING-C NOT SPARED 5-17-5 GEAR-RDCN 4316 NOT SPARED WorkCentre Pro 412, FaxCentre F12 & 3/03 8-43 WorkCentre M15/M15i...
Page 266
Exploded View & Parts List This page intentionally blank 8-44 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Exploded View & Parts List 8-18. OPE Assembly Exploded View & Parts List (FaxCentre F12) WorkCentre Pro 412, FaxCentre F12 & 3/03 8-45 WorkCentre M15/M15i...
Exploded View & Parts List 8-19. Exit Assembly Exploded View & Parts List (FaxCentre F12) WorkCentre Pro 412, FaxCentre F12 & 3/03 8-47 WorkCentre M15/M15i...
Page 270
ITEM DESCRIPTION PART NUMBER Q’TY REMARK PBA SUB-BIN-FULL SENSOR 130N01253 PMO-LEVER STACKING 011N00475 NOTE: All other part numbers are identical to the WorkCentre Pro 412. Refer to parts list 8-6. 8-48 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Exploded View & Parts List 8-20. Base Frame Exploded View & Parts List (FaxCentre F12) WorkCentre Pro 412, FaxCentre F12 & 3/03 8-49 WorkCentre M15/M15i...
Page 272
DESCRIPTION PART NUMBER Q’TY REMARK IPR-GROUND PLATE SCF 015N00485 CBF HARNESS SCF 152N01991 NOTE: All other part numbers are identical to the WorkCentre Pro 412. Refer to parts list 8-9. 8-50 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Exploded View & Parts List 8-21. SCF Assembly Exploded View & Parts List (FaxCentre F12) 5-10 5-11 5-12 WorkCentre Pro 412, FaxCentre F12 & 3/03 8-51 WorkCentre M15/M15i...
Page 274
NOT SPARED PMO-BUSH IDLE ROLL-SCF16 NOT SPARED SPRING ETC-PAD NOT SPARED ICT-SHAFT HV LARGE 006N01184 SPRING ETC-HV LARGE 009N01410 IPR-PLATE GROUND(A) 015N00486 CAM-CATCH 003N00867 FOOT-ML80 NOT SPARED MEC-CASSETTE ASS'Y 050N00393 8-52 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Exploded View & Parts List 8-22. Main Exploded View & Parts List (WorkCentre M15/M15i) WorkCentre Pro 412, FaxCentre F12 & 3/03 8-53 WorkCentre M15/M15i...
Page 277
WORKCENTRE M15 MEA UNIT-PICKUP ROLLER 022N01599 41-1 RUBBER-ROLLER PICKUP 022N01600 41-5 HOUSING-PICK_UP 022N02165 NOTE: All other part numbers are identical to the WorkCentre Pro 412. Refer to parts list 8-1. WorkCentre Pro 412, FaxCentre F12 & 3/03 8-55 WorkCentre M15/M15i...
Page 278
Exploded View & Parts List This page intentionally blank 8-56 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 280
PMO-KEY FUNCTION(B) 029N00331 WORKCENTRE M15i 3-11 PMO-KEY STOP 029N00332 3-12 PMO-KEY START 029N00333 NOTE: All other part numbers are identical to the WorkCentre Pro 412. Refer to parts list 8-2. 8-58 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Page 282
PLATEN ONLY PMO-COVER PLATEN(C) PMO-COVER DUMMY PLATEN 090N00154 PPR-SPONG SHEET MEA UNIT-HINES ASS’Y(C) 003N00880 NOTE: All other part numbers are identical to the WorkCentre Pro 412. Refer to parts list 8-3. 8-60 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Exploded View & Parts List 8-25. Side Cover Assembly Exploded View & Parts List (WorkCentre M15/M15i) 1-4 1-4 11-4 1-10 1-11 1-10 10-2 10-7 10-3 10-4 10-5 10-6 WorkCentre Pro 412, FaxCentre F12 & 3/03 8-61 WorkCentre M15/M15i...
Page 284
8-25-1 Side Cover Assembly Parts List (WorkCentre M15/M15i) ITEM DESCRIPTION PART NUMBER Q’TY REMARK PMO-LOCKER OPEN 019N00677 NOTE: All other part numbers are identical to the WorkCentre Pro 412. Refer to parts list 8-4. 8-62 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
Exploded View & Parts List 8-26. Drive Assembly Exploded View & Parts List (WorkCentre M15/ M15i) WorkCentre Pro 412, FaxCentre F12 & 3/03 8-63 WorkCentre M15/M15i...
Page 286
8-26-1 Drive Assembly Parts List (WorkCentre M15/M15i) ITEM DESCRIPTION PART NUMBER Q’TY REMARK ELA HOU-DRIVE ASS'Y 002N02177 MOTOR-STEP 127N01443 NOTE: All other part numbers are identical to the WorkCentre Pro 412. Refer to parts list 8-11. 8-64 3/03 WorkCentre Pro 412, FaxCentre F12 & WorkCentre M15/M15i...
1 4P Tx:Rx PART LINE1 EXTERNAL LIN E PHONE EXTERNAL INTERFACE IN T ERFAC E SO LENO ID PAPER PHONE PART PICK_UP,DUPLEX, M P SEN SO R FEED+P. E M P,EXIT,M P WorkCentre Pro 412, FaxCentre F12 & 3/03 WorkCentre M15/M15i...
Page 379
XEROX EUROPE PUBLICATION COMMENT SHEET Please copy this master sheet and use it to help us to improve this publication. We would like you to tell us about improvements to its accuracy, format and quality. Please give specific references, i.e.: page numbers and figure numbers and attach marked up photocopies wher- ever possible.