Obtaining Emergency Warranty Repair - Tiffin Motorhomes VANLEIGH BEACON Owner's Manual

• If a problem re-occurs after leaving the dealership, contact the dealer's service manager
and Vanleigh RV Customer Support to quickly resolve the issue.
O B T A I N I N G E M E R G E N C Y W A R R A N T Y R E P A I R
A roadside emergency can happen at any time, whether your RV is new or old. If you are
traveling, using the following guidelines can help get you back on the road faster.
1. To find the nearest authorized repair center, use the Dealer Locator on our website
www.vanleighrv.com.
2. If there is not an authorized dealer near your location, try the following to find a
repair facility:
• Ask the campground staff for referrals;
• Check the local telephone yellow pages;
• Contact your dealer; or
• Vanleigh RV Customer Support.
WHEN YoU FIND AN AUTHoRIZED DEALER oR REPAIR FAcILITY:
a. Call the RV repair facility to discuss your situation and make an appointment. Ask how
their billing will be handled. They may choose to bill Vanleigh RV directly; otherwise,
you are expected to pay them.
b. Have the RV repair facility inspect your RV. Either they or you must call Vanleigh RV
Customer Support to discuss applicable warranty coverage prior to any repair work
being performed.
c. Vanleigh RV Customer Support will issue an authorization number upon warranty
repair approval and advise if any original parts must be returned.
d. Only after the authorization number has been issued, may the repair center begin
work on your RV.
e. For reimbursement, either you or the RV repair facility must have approval from Van-
leigh before getting work done, and send a copy of your itemized repair bill and all
requested return parts by UPS (regular ground, freight pre-paid) to Vanleigh RV within
60-days of the completed repair date. To expedite processing your warranty claim, in-
s erViCe a n d Wa r ran T Y
VA N L E I G H B E A c o N
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