Returning Damaged Equipment - Brainlab EXACTRAC INFRARED MONITORING Clinical User Manual

8.4.2

Returning Damaged Equipment

Reporting Any damaged equipment should be immediately reported to Brainlab support.
Damaged
Brainlab support will ask you for the following information:
Equipment
• Serial number of the faulty component (inscribed on the component)
• A description of the problem
Repair and The Brainlab support specialist will
Replacement
• Provide you with cost estimate for repair or replacement.
• Inform you when your system is expected to be operational again
Removing Only remove defective components if instructed by Brainlab support.
Damaged
Equipment
Return Instructions • Use suitable packaging material and properly wrap and package each defective component in
• Complete and return the Return Material Authorization form (RMA) that was faxed to you or
• Securely tape the box shut.
• Ship the defective product to one of the return addresses. If you are not sure where to return
Return Addresses Brainlab AG
RMA Dept.
Kapellenstr. 12
85622 Feldkirchen
Germany
Brainlab KK
RMA Dept.
Tamachi East Bldg. 2F,
3-2-16 Shibauram,
Minato-ku,
Tokyo 108-0023
Japan
94
(usually within 48 hours).
its original box, in the replacement product box, or in a suitable box so that it will not sustain fur-
ther damage.
accompanied the replacement part.
the product, please contact your Brainlab support specialist.
Brainlab Inc.
RMA Dept.
3 Westbrook Corporate Center
Suite 400
Westchester, IL 60154
USA
Brainlab Ltd.
RMA Dept.
8/F
100 Queen's Road Central
Hong Kong
Clinical User Guide Rev. 1.1, ExacTrac Infrared Monitoring Ver. 1.0