Returning Damaged Equipment - Brainlab ROBOTICS VERO Hardware User's Manual

ROBOTICS VERO SAFETY TECHNICAL INSPECTION
3.2.1

Returning Damaged Equipment

Reporting Damaged Equipment
Any damaged equipment should be immediately reported to Brainlab support, together with the
following information:
• System serial number (located on the system's type plate)
• Serial number of the faulty component (inscribed on the component)
• A description of the problem
Repair and Replacement
The Brainlab support specialist will:
• Provide you with a cost estimate for repair or replacement
• Inform you when your system is expected to be operational again (usually within 48 hours)
Removing Damaged Equipment
Only remove defective components if instructed by Brainlab support.
Return Instructions
• Use suitable packaging material and properly wrap and package each defective component in
its original box, in the replacement product box, or in another suitable box so that it will not
sustain further damage.
• Complete and return the Return Material Authorization form (RMA) that was faxed to you or
accompanied the replacement part.
• Securely tape the box shut.
• Ship the defective product to one of the return addresses. If you are not sure where to return
the product, contact Brainlab support.
Return Addresses
Brainlab AG
RMA Dept.
Kapellenstr. 12
85622 Feldkirchen
Germany
Brainlab KK
RMA Dept.
32 Shibakoen Bldg. 4F
3-4-30 Shibakoen,
Minato-ku,
Tokyo 105-0011
Hardware User Guide Rev. 1.1 Robotics Vero Ver. 2.1
Brainlab Inc.
RMA Dept.
3 Westbrook Corporate Center
Suite 400
Westchester, IL 60154
USA
Brainlab Ltd.
RMA Dept.
8/F
100 Queen's Road Central
Hong Kong
Japan
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