Returning Damaged Equipment - Brainlab Robotics Hardware User's Manual

ROBOTICS SAFETY TECHNICAL INSPECTION
3.2.2

Returning Damaged Equipment

Reporting Damaged Equipment
Any damaged equipment should be immediately reported to Brainlab support, together with the
following information:
• System serial number (located on the system's type plate)
• Serial number of the faulty component (inscribed on the component)
• A description of the problem
Repair and Replacement
The Brainlab support specialist will:
• Provide you with a cost estimate for repair or replacement
• Inform you when your system is expected to be operational again (usually within 48 hours)
Removing Damaged Equipment
Only remove defective components if instructed by Brainlab support.
Return Instructions
• Use suitable packaging material and properly wrap and package each defective component in
its original box, in the replacement product box, or in another suitable box so that it will not
sustain further damage.
• Complete and return the Return Material Authorization form (RMA) that was faxed to you or
accompanied the replacement part.
• Securely tape the box shut.
• Ship the defective product to one of the return addresses. If you are not sure where to return
the product, contact Brainlab support.
Return Addresses
Brainlab Logistikzentrum
RMA Dept.
Marsstr. 6a
85551 Kirchheim-Heimstetten
Germany
Brainlab KK
RMA Dept.
Tamachi East Bldg. 2F,
3-2-16 Shibauram,
Minato-ku,
Tokyo 108-0023
Japan
Hardware User Guide Rev. 1.0 Robotics Ver. 2.1
Brainlab Inc.
RMA Dept.
3 Westbrook Corporate Center
Suite 400
Westchester, IL 60154
USA
Brainlab Ltd.
RMA Dept.
Unit 2102, 21/F, The Hennessy
256 Hennessy Road
Wan Chai
Hong Kong
65