Help from ETC Technical Services
If you are having difficulties, your most convenient resources are the references given in this
user manual. To search more widely, try the ETC website at
and Networking Systems page at community.etcconnect.com.
If none of these resources are sufficient, contact ETC Technical Services directly at one of the
offices identified below. Emergency service is available from all ETC offices outside of normal
business hours.
When calling for help, please have the following information handy:
• Product model and serial number (located on the bottom of the CEM3)
• Installation type
• Other components in your system (Unison
Americas
ETC, Inc.
Technical Services Department
3031 Pleasant View Road
Middleton, WI 53562
800-775-4382 (USA, toll-free)
+1-608 831-4116
service@etcconnect.com
Asi a
ETC Asia
Technical Services Department
Room 1801, 18/F
Tower 1, Phase 1 Enterprise Square
9 Sheung Yuet Road
Kowloon Bay, Kowloon, Hong Kong
+852 2799 1220
service@etcasia.com
2
etcconnect.com
, other consoles, etc.)
®
United Kingdom
ETC Ltd
Technical Services Department
26-28 Victoria Industrial Estate
Victoria Road,
London W3 6UU England
+44 (0)20 8896 1000
service@etceurope.com
Germany
ETC GmbH
Technical Services Department
Ohmstrasse 3
83607 Holzkirchen, Germany
+49 (80 24) 47 00-0
techserv-hoki@etcconnect.com
or the Dimming
CEM3 User Manual
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