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Orion
Revision 3.0
25 July 2016
Flex Series Warranty
Effective January 1, 2013- For all products in the Flex Series, Orion provides an industry leading warranty from
the delivery date of its products to be free from defects in materials and workmanship as described below. This
warranty assumes that normal service will be performed by the user.
Flex Turntable Style Machines including LPS, LPD, LPA, HPS, HPD and HPA are warranted for Five (5)
Years from the date of the machine shipment on all standard components, both electrical and mechanical, and
the structure to free from defects in material and workmanship. During the warranty period Orion will, at its
option, either repair or replace the failed component.
Flex Rotary Tower Machines including RTD and RTA are warranted for Four (4) Years from the date of
shipment on all standard components, both electrical and mechanical, to be free from defects in material and
workmanship. Structural components manufactured by Orion are warranted to be free from defects in material
and workmanship for a period of Five (5) years. During the warranty period Orion will, at its option, either
repair or replace any failed component.
Components not manufactured by Orion specified by the customer and that are other than Orion Packaging Sys-
tems standard brand are warranted by Orion to the extent that they are warranted by Orion's supplier of these
items.
The polyurethane pre-stretch rollers on the FLEX-HPD/LPD/HPA/LPA models carry a Lifetime Warranty
and are guaranteed to be free from defects in material and workmanship, and to perform to Orion standards in
Orion film delivery systems which have been properly maintained. Rollers are not warranted against physical
damage, corrosion, abuse, or negligence. The lifetime warranty does not apply to the rollers used on LPE model
and these are covered under the Five (5) Year portion of this warranty instead. Wear parts such as e.g. belts,
fuses, light bulbs, circuit breakers, brakes, motor brushes, slip ring brushes, etc. are excluded from this warran-
ty.
DAMAGE IN TRANSPORT
Damage in transport is the responsibility of the carrier and is not covered under our warranty.
FREIGHT CHARGES
There will be no freight charges for warranty parts that are ordered for shipment via UPS regular ground service
from Orion. Any other method of shipment, (UPS red/blue, Federal Express, common carrier, etc.) will be at
the expense of the customer/distributor.
PARTS RETURN POLICY
For most components valued at under $300 list price, Orion does not require that the defective component be
return ed. All defective components valued at $300 or more list price must be returned to Orion in Alexandria,
MN. It is at Orion's sole discretion as to whether any given component must be returned, regardless of its value,
for the purpose of determination
of warranty status and the nature of the defect. Furthermore, confirmation that the part does not need to be re-
turned must be provided by Orion at the time of order placement.
IMPORTANT EXCLUSIONS
EXCEPT AS STATED HEREIN, ORION MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED
AND IN NO EVENT SHALL BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ORI-
ON MAKES NO WARRANTY AS TO FITNESS OF EQUIPMENT FOR PARTICULAR PURPOSE. ORION
NEITHER ASSUMES NOR AUTHORIZES ANYONE ELSE TO ASSUME FOR IT, ANY OTHER OBLI-
GATION OR LIABILITY RELATING TO ITS EQUIPMENT. THIS WARRANTY DOES NOT APPLY TO
DAMAGE TO EQUIPMENT WHICH, IN THE JUDGMENT OF ORION, HAS BEEN SUBJECT TO IN-
CORRECT VOLTAGE SUPPLY, NORMAL WEAR AND TEAR, TO MISUSE, NEGLECT, OR HAS BEEN
REPAIRED OR ALTERED BY UNAUTHORIZED PERSONNEL. DEFECTIVE PARTS MUST BE RE-
TURNED TO ORION, FREIGHT PREPAID, WITHIN 14 DAYS OF SHIPMENT OF THE REPLACEMENT
PART, EXCEPT FOR COMPONENTS VALUED AT UNDER $300 LIST PRICE UNDER THE CONDI-
TIONS STATED ABOVE. DEFECTIVE PARTS MUST BE RETURNED IN THEIR ORIGINAL STATE
ALONG WITH A FULLY COMPLETED ORION WARRANTY PARTS RETURN FORM. DEFECTIVE
PARTS THAT HAVE BEEN DISASSEMBLED, DAMAGED DURING REMOVAL, OR OTHERWISE
TAMPERED WITH, WILL NOT BE COVERED UNDER WARRANTY, UNLESS OTHERWISE STATED
IN WRITING. ORION'S SOLE OBLIGATION UNDER THIS WARRANTY WILL BE TO PROVIDE RE-
PAIRS TO COMPONENTS OR REPLACEMENT PARTS, F.O.B. ORION'S POINT OF SHIPMENT EX-
CEPT AS STATED ABOVE. ALL ASPECTS OF THE ABOVE STATED WARRANTY AND
PROCEDURES RELATED TO ORDERING PARTS UNDER WARRANTY WILL BE UPHELD WITH NO
EXCEPTIONS.
Made with pride in the USA
Machine Manual
CTS Flex Stretchwrapper
Introduction and Safety
www.orionpackaging.com
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