Table of Contents
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About this guide
Resolving system problems
This guide describes how to use a variety of CallPilot resources to resolve system problems.
If you cannot resolve your problem with the resources described in this guide, see the following
documents:
• CallPilot Administrator's Guide NN44200-601
• CallPilot Troubleshooting Guide NN44200-700
Note:
For more details, see
Preparing for hardware or software maintenance
The CallPilot Installation and Configuration Task List NN44200-306 explains how to restart,
shut down, and power up the CallPilot server. You may be asked to perform one or more of
these tasks while maintaining your server.
Performing hardware maintenance
Performing hardware maintenance and mechanical assembly
replace hardware components. For more details, see
page 12.
Rebuilding the CallPilot system
When you purchase your CallPilot server, it is preinstalled with the operating system and
CallPilot server software. If your CallPilot server no longer functions because of a software
problem, you may need to reinstall the CallPilot software or rebuild the system.
To locate instructions for these tasks, see the CallPilot Software Administration and
Maintenance Guide .NN44200-600.
10
Avaya CallPilot 202i Server Maintenance and Diagnostics
Resolving system problems
on page 11.
on page 79 explains how to
Replacing hardware components
on
December 2010
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Table of Contents
Troubleshooting
