Juniper SRX100 Hardware Manual page 145

Appendix D: Contacting Customer Support and Returning the SRX100 Services Gateway Hardware
To pack the services gateway for shipment:
Retrieve the shipping carton and packing materials in which the device was
1.
originally shipped. If you do not have these materials, contact your Juniper
Networks representative about approved packaging materials.
Attach an electrostatic discharge (ESD) grounding strap to your bare wrist and
2.
connect the strap to the ESD point on the chassis or to an outside ESD point if
the device is disconnected from earth ground.
On the console or other management device connected to the services gateway,
3.
enter CLI operational mode and issue the following command to shut down the
services gateway software:
user@host> request system power-off
Wait until a message appears on the console confirming that the operating system
has halted.
Shut down power to the device by pressing the Power button on the front panel
4.
of the device.
Disconnect power from the device.
5.
Remove the cables that connect to all external devices.
6.
Remove all field-replaceable units (FRUs) from the device.
7.
If the device is installed on a wall or rack, have one person support the weight
8.
of the device while another person unscrews and removes the mounting screws.
Place the device in the shipping carton.
9.
Cover the device with an ESD bag, and place the packing foam on top of and
10.
around the device.
Replace the accessory box on top of the packing foam.
11.
Securely tape the box closed.
12.
Write the Return Materials Authorization (RMA) number on the exterior of the
13.
box to ensure proper tracking.
Packing the Components for Shipment
Follow these guidelines for packing and shipping individual components of the
services gateway:
When you return a component, make sure that it is adequately protected with
packing materials and packed so that the pieces are prevented from moving
around inside the carton.
Use the original shipping materials if they are available.
Write the Return Materials Authorization (RMA) number on the exterior of the
box to ensure proper tracking.
CAUTION: Do not stack any of the services gateway components during packing.
Packing the SRX100 Services Gateway and Components for Shipment
127