Juniper SRX100 Hardware Manual page 143

Figure 19: Location of SRX100 Services Gateway Serial Number and Agency Labels
Related Topics
Contacting Customer Support to Obtain a Return Materials Authorization
This topic includes the following sections:
Information You Might Need to Supply to Juniper Networks Technical Assistance Center
If you are returning a services gateway or hardware component to Juniper Networks
for repair or replacement, obtain a Return Materials Authorization (RMA) number
from Juniper Networks Technical Assistance Center (JTAC).
When requesting support from JTAC by telephone, be prepared to provide the
following information:
Appendix D: Contacting Customer Support and Returning the SRX100 Services Gateway Hardware
Return Procedure for the SRX100 Services Gateway on page 123
Contacting Customer Support on page 126
Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 125
Contacting Customer Support on page 126
Packing the SRX100 Services Gateway and Components for Shipment on page 126
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the services gateway when the problem
occurred
Contacting Customer Support to Obtain a Return Materials Authorization
125