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9.0 Troubleshooting.
9.1 Hardware Faults.
HARDWARE
FAULTS
No response from
the terminal
Terminal not
reading cards
Paper jamming
or
Not feeding
or
Not printing
WESTPAC EFTPOS 1i TERMINAL USER GUIDE
ACTION
1.
Ensure that the power cable is securely connected to
the terminal.
2. Power off the terminal for 10 seconds.
3. Power on the terminal.
4. Retry the transaction.
5. Call Merchant Business Solutions if the problem persists.
1.
Re-insert/swipe the card as per instructions in Section 4.0.
2. If there is still no response from the card reader power off
the terminal for 10 seconds.
3. Power on the terminal.
4. Retry the transaction.
5. Call Merchant Business Solutions if the problem persists.
1.
Remove the paper roll from the printer to ensure that there
is no paper caught.
2. If the existing paper roll is damaged in any way then
replace this with a new roll.
3. Verify that the printer door is properly latched.
4. Ensure that the battery charge state is not below the
critically low level.
5. Plug terminal to a power source.
6. If the problem continues power off the terminal for
10 seconds.
7.
Power on the terminal.
8. Print a sample receipt. This will confirm if the printer
is operational.
9. Call Merchant Business Solutions if the problem persists.
85
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