How To Process A Pre-Authorisation Re-Submission - Westpac EFTPOS 1i User Manual

4.13 How to process a Pre-Authorisation Re-Submission.

A pre-authorisation re-submission is used when the original purchase takes place, but
the merchant has been unable to obtain authorisation at the time of providing the
goods or services.
Terminal Screen
HH:MM DD/MM/YY
< READY
ENTER ROC NO
ON POS
SCANNING BATCH
PLEASE WAIT
VERIFY AUTH
CORRECT?
36
Next Step
Start by initiating the transaction via the POS interface.
The POS will then prompt for the ROC, of the original
pre-authorisation, to be entered.
>
Enter the ROC number on the POS.
Wait for the POS "Scanning Batch" message to complete.
This will occur when the ROC lookup completes.
If the ROC cannot be found, the terminal will prompt for the
ROC to be re-entered into the POS. If this secondary ROC
entry is not successful then the lookup can be performed
using the Auth Number.
If the lookup is successful then the pre-authorised details
will be shown (last four digits of card number, amount,
authorisation number).
Confirm via the POS whether the authorisation details shown
are correct
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