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EFTPOS 1i
Terminal
User Guide
Learn how to use your new terminal with this
easy-to-follow guide.

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Summary of Contents for Westpac EFTPOS 1i

  • Page 1 EFTPOS 1i Terminal User Guide Learn how to use your new terminal with this easy-to-follow guide.
  • Page 2: Table Of Contents

    How to Void a transaction�����������������������������������������������������������������������������������������������������������������������������������������17 4�5 Tip Adjustment ����������������������������������������������������������������������������������������������������������������������������������������������������������������������� 18 How to process a Tip Adjustment ����������������������������������������������������������������������������������������������������������������������� 18 4�6 How to Process a Mail/Telephone Order/e-Commerce Transaction �������������������������������������������������20 4�7 How to Process a Pre-Authorisation �������������������������������������������������������������������������������������������������������������������������22 BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE...
  • Page 3: Introducing The Eftpos 1I Terminal

    How to Process a Completion ������������������������������������������������������������������������������������������������������������������������������������� 24 Using the ROC number ��������������������������������������������������������������������������������������������������������������������������������������������� 24 This user guide will tell you all you need to know about the EFTPOS 1i terminal� As you read Using the Authorisation number ������������������������������������������������������������������������������������������������������������������������ 26 you’ll become familiar with the terminal and feel comfortable operating it using this as a guide�...
  • Page 4: Cancellation Of Facility

    Using the Touch Screen within five business days� The EFTPOS 1i terminal has a colour touch screen� To navigate using the touch screen, follow the prompts and press the option on the screen to make a selection� Ordering stationery online Log on to http://www�bankofmelbourne�com�au/business/payment-solutions to order stationery...
  • Page 5: Powering

    The terminal will display the following message if Bluetooth pairing has not occurred or is Getting started unsuccessful: Your EFTPOS 1i terminal arrives as a complete unit� Included in your delivery is: TERMINAL SCREEN • quick reference guide • terminal READY •...
  • Page 6: Terminal Configuration

    3.0 Procedures Terminal configuration Once the EFTPOS 1i terminal is connected, the Merchant ID and Terminal ID will need to be Conducting Contactless Transactions entered into the PC-EFTPOS EFT Client� This is done via the Control Panel Your POS Vendor or PC EFTPOS support desk may be able to The EFTPOS 1i terminal supports contactless transactions�...
  • Page 7: Ccv Security Codes

    The added security of CHIP technology purchases and is as secure as using your current card in the usual Your Westpac MasterCard or Visa Card also features an embedded chip ways. Here are some of the ways it offers the same protection: CREDIT OR PRESS 3 that will give you access to the latest in card security.
  • Page 8: How To Process A Purchase With Cash-Out Transaction

    *Note: Signature will still be required for some cards (for example signature-only cards, payment XXXX cards that do not have a chip and some international cards)� Your terminal will be able to process these cards as normal� BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE...
  • Page 9: Cash Out

    SAVINGS OR PRESS 2 DECLINED Ask the customer to enter their PIN on the terminal and press PURCHASE $X�XX ENTER� MASTERCARD Key PIN XXXX BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE...
  • Page 10: Refund

    CREDIT OR PRESS 3 Your Westpac MasterCard or Visa Card also features an embedded chip ways. Here are some of the ways it offers the same protection: that will give you access to the latest in card security.
  • Page 11: Void A Transaction

    If YES is selected, the Void will continue as expected� If NO is selected, the terminal will prompt for ROC re-entry (only if the previous ROC was entered via the terminal)� BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE...
  • Page 12: Tip Adjustment

    This final screen/step will show you whether the response has been successful or not� A successful response will display the word APPROVED on-screen, while a failed response will display DECLINED SIGNATURE ERROR� APPROVED BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE...
  • Page 13: How To Process A Mail/Telephone Order/E-Commerce Transaction

    XXXX XXXX XXXX XXXX Enter the card Expiry Date in MMYY format� Once you’ve done that press ENTER to proceed� Enter Expiry Date XX XX BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE...
  • Page 14: How To Process A Pre-Authorisation

    Your terminal will be able to process To Confirm these cards as normal� BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE...
  • Page 15: How To Process A Completion

    If this secondary ROC entry is Verify Checkout not successful then the lookup can be performed using the Auth Correct? Number� BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE...
  • Page 16: Using The Authorisation Number

    If YES is selected, the completion will continue as expected� If prompted, physically present the card to the terminal by swiping CHECK OUT $X�XX or inserting� Swipe or Insert Card BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE...
  • Page 17: End Of Day Functions

    A successful message will display when the settlement is approved� SETTLEMENT An “APPROVED” message will display when the last settlement APPROVED report is successful� LAST SETTLEMENT APPROVED BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE...
  • Page 18: Standalone-Lite Mode

    PURCHASE $X�XX Standalone-Lite idle screen� How does it work? PRESENT CARD BANK LOGON Using your Westpac MasterCard or Visa contactless card is simple. Just follow these four easy steps. PLEASE WAIT ® At participating merchants where When the transaction amount...
  • Page 19: Standalone-Lite Cash Out Flow

    SAVINGS OR PRESS 2 purchases and is as secure as using your current card in the usual Your Westpac MasterCard or Visa Card also features an embedded chip ways. Here are some of the ways it offers the same protection: that will give you access to the latest in card security.
  • Page 20: Standalone-Lite Refund Flow

    Next Step purchases and is as secure as using your current card in the usual Your Westpac MasterCard or Visa Card also features an embedded chip ways. Here are some of the ways it offers the same protection: that will give you access to the latest in card security.
  • Page 21: Standalone-Lite Settlement Flow

    Once your password is accepted your Last Settlement receipt will PASSWORD MERCHANT Once your password is accepted your settlement receipt will be be printed� PASSWORD printed� 1234 1234 BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE...
  • Page 22: Glossary

    The number used to identify a Pre-Authorisation record� TRAN (Transaction Reference The transaction reference number is an invoice number, Number) found on your terminal receipt� BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE...
  • Page 23: Trouble Shooting

    • Advise cardholder to contact card issuer CANNOT PAY • Obtain another form of payment • Advise cardholder to contact card issuer BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE...
  • Page 24 • If the transaction is declined again, obtain another form of payment • Advise cardholder to contact card issuer ISSUER NOT AVAILABLE • Bank is unavailable; retry the transaction BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE...
  • Page 25 Where your terminal displays a response code not listed in this guide, and you use an electronic terminal supplied by us, you should phone the Merchant Help Desk on 1300 603 266 for clarification. BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE...
  • Page 26 This page has been left blank intentionally� This page has been left blank intentionally� BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE...
  • Page 27 Bank of Melbourne – A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 ACL 233714. BOMEFT001I...

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