How To Process A Refund Transaction - Westpac EFTPOS 1i User Manual

4.4 How to process a Refund transaction.

Refunds may only be processed where there was an initial valid transaction on the
same card. If a customer returns a purchase, or if an incorrect amount was charged,
process a refund as follows:
Terminal Screen
HH:MM DD/MM/YY
< READY >
REFUND $X.XX
PRESENT CARD
REFUND $X.XX
MASTERCARD
SELECT ACCOUNT
CHEQUE OR PRESS 1
SAVINGS OR PRESS 2
CREDIT OR PRESS 3
REFUND $X.XX
MASTERCARD
KEY PIN OR ENTER
XXXX
WESTPAC EFTPOS 1i TERMINAL USER GUIDE
Next Step
Start by initiating the transaction via the POS interface.
Keep in mind that this transaction type may be password
protected for risk/security purposes.
Bring the card into contact with the terminal by swiping,
inserting or tapping it.
Have the customer select an account on the terminal screen.
Note: The terminal will only display the available accounts
for the card entered.
Ask the customer to enter their PIN on the terminal and
press ENTER, or just press ENTER to sign (if allowed*).
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