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Westpac PRESTO SMART e355 Quick Reference Manual

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PRESTO SMART e355
Quick Reference Guide.
October 2022

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Summary of Contents for Westpac PRESTO SMART e355

  • Page 1 PRESTO SMART e355 Quick Reference Guide. October 2022...
  • Page 2 Get in touch Merchant Helpdesk westpac.com.au/merchantsupport 1800 029 749 (available 24 hours a day, 7 days a week)

  • Page 3: Table Of Contents

    Getting your terminal started......................4 Activating your terminal ������������������������������������������������������������������������������������������������ 4 Connectivity – network & pairing �������������������������������������������������������������������������������� 5 Connecting your Presto Smart e355 to your Point of Sale (POS) system....5 Processing transactions – integrated mode �������������������������������������������������������������� 5 Processing a purchase.........................5 Processing a refund.

  • Page 4: Getting Started

    Getting started Power terminal up. To power up the terminal, press and hold the key for 5 seconds. Getting your terminal started. 1. Press the key on the terminal to get started. 2. For Wi-Fi press 1 on the terminal keypad. 3.

  • Page 5: Connectivity - Network & Pairing

    (the same network your POS is on) via Wi-Fi. Alternatively, you can connect your new terminal to your local network by following the steps in the ‘Presto Smart e355 User Guide’, available on westpac.com.au/prestosupport 2. Follow the steps outlined in your POS Pairing Guide and configure your POS to pair with your Presto Smart e355 terminal.

  • Page 6: Processing A Refund

    Processing a refund. 1. Initiate a ‘Refund’ transaction via the POS. 2. Next you’ll be prompted to enter your merchant password on the terminal. Type in your password and press the key. 3. If a contactless card is presented, position the card above the terminal screen.

  • Page 7: Processing A Settlement - Integrated Mode

    Processing a settlement – integrated mode Manual settlement. You can perform a manual settlement any time throughout the day. This function allows you to manually settle the current trading day. Steps� 1. Initiate a ‘Settlement’ transaction via the POS. 2. The terminal will connect to the bank and begin settlement. Important: You can only perform a settlement once a day, before 9:30 pm (Sydney time).

  • Page 8: Using A Wall Charger

    Using a wall charger. 1. Ensure your terminal is connected to a wall socket and placed on a flat surface to charge. Once charging, a battery symbol will display and your terminal will turn on automatically. 2. Turning your terminal on and off. To turn the terminal on, press the key for 10 seconds.

  • Page 9: Troubleshooting

    3. If the Wi-Fi symbol on the terminal is (red), re-attempt to connect to the Wi-Fi network by referring to the ‘Presto Smart e355 User Guide’, available on westpac.com.au/prestosupport Note: Remember, one POS can connect to only one terminal. If your POS is already connected to another terminal, then unpair that terminal first.
  • Page 10 2. If there is still no response from the terminal, power off the terminal by pressing the for 10 seconds. 3. Power on the terminal and re-connect it to your compatible POS app. 4. Attempt the transaction again. 5. Call the Westpac Merchant Helpdesk if the problem persists.
  • Page 12 © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. WBCPSE3555 1022...

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