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Westpac EFTPOS CONNECT Quick Reference Manual

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EFTPOS CONNECT
A quick reference guide to help
you get started right away.

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Summary of Contents for Westpac EFTPOS CONNECT

  • Page 1 EFTPOS CONNECT A quick reference guide to help you get started right away.
  • Page 2 Sunday: 10:00am – 3:00pm (Sydney time) Please have your Merchant and Terminal numbers ready. Make a note of any error messages to help ensure your issues are resolved. linkly.com.au For more information: Please refer to the EFTPOS Connect User Guide. westpac.com.au/merchantsupport...

  • Page 3: Table Of Contents

    CONTENTS. Let’s get your new terminal started....................4 Installing the battery................................ 4 Installing the receipt roll..............................5 Connecting the terminal to the POS........................5 Connecting your terminal base to power......................6 Turning the terminal on..............................6 Configuring your terminal........................6 Charging your terminal.

  • Page 4: Let's Get Your New Terminal Started

    Let’s get your new terminal started. If you’ve chosen to have your terminal delivered by post, follow the below steps to help you get started. If you need any help call our Merchant Helpdesk: 1800 029 749 (available 24 hours a day, 7 days a week) Installing the battery.

  • Page 5: Installing The Receipt Roll

    Press the Paper feed button on the terminal to ensure the paper has been loaded correctly and feeds through the roller smoothly. Note: The EFTPOS Connect terminal comes with a SIM1 4G SIM card inserted in the SIM1 Slot. Connecting the terminal to the POS.

  • Page 6: Connecting Your Terminal Base To Power

    Hold the ‘ENTER’ key down for about 2 seconds until the terminal displays the start-up screen. Alternatively, place the terminal onto the base. Configuring your terminal. Once your EFTPOS Connect terminal is connected, the Linkly Client software needs to be installed and set-up. If you need assistance with the installation you can contact Linkly Support: (02) 9998 9800 or your POS Vendor.

  • Page 7: Turning Your Terminal On And Off Manually

    Important: the terminal must be removed from the power supply before attempting a manual shutdown. Activating your terminal. Your EFTPOS Connect terminal will need to be activated prior to use. If a technician has attended your premises, they will ensure your terminal is activated and connected with your POS.

  • Page 8: Processing Transactions - Integrated Mode

    Processing transactions – integrated mode. Card interface options. Contactless Card Reader Landing Zone Magnetic Stripe Reader Chip Card Reader Processing a sale. 1. Initiate a ‘Sale’ transaction via the POS. 2. The terminal will prompt you to tap, insert, or swipe the customer’s card or payment-enabled device (e.g., phone, smartwatch, wristband, etc.).

  • Page 9: Processing A Refund

    6. The terminal will indicate if the refund has been approved or declined. Receipts. In Integrated mode, all receipt information for the EFTPOS Connect transaction is sent to your POS for printing. * Mastercard® is a registered trademark of Mastercard International Incorporated.

  • Page 10: Processing Transactions - Standalone Mode

    Processing transactions – standalone mode. Processing a sale in standalone mode. 1. Enter the sale amount in the following format: for example, $45 should be entered as 4500 on the terminal. Then press the ‘ENTER’ key. 2. The terminal will now prompt you to either tap, swipe, or insert the customer’s card/payment-enabled device.

  • Page 11: Processing A Settlement - Standalone Mode

    Processing a settlement – standalone mode. Manual settlement. You’ve the option to perform a manual settlement anytime throughout the day before auto settlement. This function allows you to settle the current trading day manually. 1. Press the ‘menu’ key then press [3] for Batch option, followed by [1] for Settle. 2.

  • Page 12: Response Codes

    Response codes. 00: APPROVED • The transaction has been approved. 01: CALL FOR AUTH • Unable to obtain electronic authorisation. • Request another form of payment. • Advise the customer to contact their card issuer. 05: CANNOT PAY (Do not honour) •...
  • Page 13 54: EXPIRED CARD CANNOT PAY • Check the card expiry date. • Request another form of payment. • Advise the customer to contact their card issuer. 55: INVALID PIN • The customer has entered the wrong PIN. • Retry the transaction to allow the customer to correct their PIN. 61: CANNOT PAY (Exceeds withdrawal amount limits) •...
  • Page 14 NOTES...
  • Page 16 © 2020 Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 WBCEFTQRG001 1120...

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