9.2 Response Codes.
Code
Display
00
APPROVED
08
APPROVED
With signature
Y1
APPROVED
Y3
APPROVED
01
CALL FOR AUTH
02
CALL FOR AUTH
03
INVALID PPID
04
CONTACT CARD ISSUER
05
CANNOT PAY
06
CANNOT PAY
08
APPROVED PENDING
SIGNATURE
12
INVALID TRANSACTION
13
CANNOT PAY
14
CONTACT CARD ISSUER
30
FORMAT ERR CALL
HELPDESK
39
WRONG ACCOUNT
86
Cause/Action
•
The transaction has been approved
•
The transaction has been approved if the
signature is correct
•
The transaction has been approved
•
The transaction has been approved
•
Unable to obtain electronic authorisation
•
Unable to obtain electronic authorisation
•
Contact Merchant Business Solutions
•
Obtain another form of payment
•
Advise cardholder to contact card issuer
•
Obtain another form of payment
•
Advise cardholder to contact card issuer
•
Obtain another form of payment
•
Advise cardholder to contact card issuer
•
The transaction is approved if the signature
is correct
•
The cardholder should now sign the receipt
•
Retry the transaction selecting a different
account
•
If the transaction is declined again, obtain
another form of payment
•
Advise cardholder to contact card issuer
•
Obtain another form of payment
•
Advise cardholder to contact card issuer
•
Obtain another form of payment
•
Advise cardholder to contact card issuer
•
Power the terminal off and on and retry the
transaction
•
Contact Merchant Business Solutions whilst
the cardholder is present to confirm if the
transaction has been processed correctly
•
Retry the transaction, selecting a different
account
•
If the transaction is declined again, obtain
another form of payment
•
Advise cardholder to contact card issuer
WESTPAC EFTPOS 1i TERMINAL USER GUIDE