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1.2 Cancellation of facility.
If your merchant facility is cancelled for any reason, the equipment and materials must
be returned to us. To make arrangements for return call Merchant Business Solutions
on 1800 029 749. You must ensure that all equipment and materials are available to be
returned within five business days of our request.
Fees and charges will continue to be incurred until the equipment is returned to the
bank as instructed.
1.3 Damaged, lost or stolen equipment.
You are responsible for your equipment. If equipment is damaged, lost or stolen, you
will be charged for its replacement.
1.4 Merchant receipts.
It's vital that you retain all printed and electronic merchant receipts, in a secure manner
for reconciliation and in case of terminal failure.
You must provide the customer with a receipt unless he or she requests otherwise.
1.5 EFTPOS stationery.
Stationery can be ordered by the phone or online on the internet.
Please place your orders before running your stocks too low. Orders will be delivered to
you within five business days.
Ordering stationery online.
Log on to westpac.com.au/business-banking/merchant-services to order stationery online.
Select stationery ordering system, which will direct you to the stationery order page
on the Westpac website and enter the following details:
•
Merchant Number (MID)
•
Trading Address Postcode then:
− Select your stationery items and quantities and follow the prompts.
Ordering stationery by phone.
Call Merchant Business Solutions on 1800 029 749 (available 24/7). Follow the prompts
and use your phone keypad to enter the following details:
•
Select your stationery items and quantities then:
− Merchant Number (MID)
− Trading Address Postcode
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WESTPAC EFTPOS 1i TERMINAL USER GUIDE
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