1. Manuals
  2. Brands
  3. Westpac Manuals
  4. Touch terminals
  5. EFTPOS 1i
  6. User manual

Westpac EFTPOS 1i User Manual

Hide thumbs Also See for EFTPOS 1i:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Quick Reference Manual
EFTPOS 1i
Terminal
User Guide.
Here to help you learn how
to use your new terminal
with this easy‑to‑follow guide.

Advertisement

Table of Contents
loading

Related Manuals for Westpac EFTPOS 1i

Summary of Contents for Westpac EFTPOS 1i

  • Page 1 EFTPOS 1i Terminal User Guide. Here to help you learn how to use your new terminal with this easy‑to‑follow guide.
  • Page 2 Get in touch. • Westpac Merchant Business Solutions Help Desk Service, Sales and Support Terminal Difficulties Stationery Orders 1800 029 749 (24 hours a day, 7 days a week.) • PC-EFTPOS Help Desk PC-EFTPOS provides the software that enables communication between your terminal and your point of sale software.

  • Page 3: Table Of Contents

    Contents. Introducing the EFTPOS 1i Terminal................1 What this guide will cover........................1 A brief overview of what your terminal can do................1 Merchant responsibility for equipment and materials provided........1 Cancellation of facility..........................2 Damaged, lost or stolen equipment.
  • Page 4 6.20 Shift Totals using Standalone-Lite Mode..................81 Fall Back Sales Procedures....................82 Electronic Fall Back..........................82 EFB Purchase Receipt........................... 83 Glossary..........................84 Troubleshooting......................... 85 Hardware Faults............................85 Response Codes............................86 WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 5: Introducing The Eftpos 1I Terminal

    1.0 Introducing the EFTPOS 1i Terminal. What this guide will cover. This user guide will tell you all you need to know about the EFTPOS 1i terminal. As you read you’ll become familiar with the terminal and feel comfortable operating it using this as a guide.

  • Page 6: Cancellation Of Facility

    Please place your orders before running your stocks too low. Orders will be delivered to you within five business days. Ordering stationery online. Log on to westpac.com.au/business-banking/merchant-services to order stationery online. Select stationery ordering system, which will direct you to the stationery order page on the Westpac website and enter the following details: •...

  • Page 7: Setup And Configuration

    2.0 Setup and Configuration. 2.1 Using the touch screen. The EFTPOS 1i terminal has a colour touch screen. To navigate using the touch screen, follow the prompts and press the option on the screen to make a selection. 2.2 Using the keypad.

  • Page 8: Powering Up

    2. Position the paper roll with the end of the roll protruding from underneath the roll towards the terminal screen. 3. Pull paper out slightly and close the cover. 2.5 Getting started. Your EFTPOS 1i terminal arrives as a complete unit. Included in your delivery is: • quick reference guide •...

  • Page 9: Communication Type

    3G/GPRS backup communications. 2.6 Terminal setup and configuration. To begin setting up your new EFTPOS 1i terminal: 1. Ensure the terminal base is connected to power. 2. Ensure the terminal base is connected to your Point of Sale (POS) via a supported communications method.

  • Page 10: Terminal Configuration

    2.8 Terminal configuration. Once the EFTPOS 1i terminal is connected, the Merchant ID and Terminal ID will need to be entered into the PC-EFTPOS EFT Client. This is done via the Control Panel – your POS Vendor or PC-EFTPOS Help Desk may be able to assist you if required.

  • Page 11: Procedures

    The screen status LEDs will also indicate the progress of the read. 3.2 Inserting a chip card. The EFTPOS 1i terminal supports credit or debit card transactions. The chip card reader is located at the bottom of the terminal below the keypad.

  • Page 12: Ccv Security Codes

    Should I save CCV security codes? No. It is prohibited to store the CCV codes. They must remain secret. You must not write them down or save them electronically. Doing so might lead to heavy penalties. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 13: Daily Functions Using Integrated Mode

    HH:MM DD/MM/YY < READY > The Logon will be performed. Bank Logon Please Wait Take note of the response message. A successful response will display “APPROVED”, while an unsuccessful response will display “DECLINED”. LOGON APPROVED WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 14: Bank Logon Via The Terminal

    Admin Menu Enter Function The Logon will be performed. Bank Logon Please Wait Take note of the response message. A successful response will display “APPROVED”, while an unsuccessful response will display “DECLINED”. LOGON APPROVED WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 15: How To Process A Purchase Transaction

    Ask the customer to enter their PIN on the terminal and PURCHASE $X.XX press ENTER, or just press ENTER to sign (if allowed*). MASTERCARD KEY PIN OR ENTER XXXX Wait for the “Processing” message to complete. PURCHASE $X.XX MASTERCARD Processing Please Wait WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 16 *Note: Signature will still be required for some cards (for example signature-only cards, payment cards that do not have a chip and some international cards). Your terminal will be able to process these cards as normal. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 17: How To Process A Purchase With Cash Out Transaction

    Credit is not an option. MASTERCARD SELECT ACCOUNT CHEQUE OR PRESS 1 SAVINGS OR PRESS 2 Ask the customer to enter their PIN on the terminal and PUR/CASH $X.XX press ENTER. MASTERCARD SAV KEY PIN XXXX WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 18 This final screen will show you whether the transaction has PUR/CASH $X.XX successfully processed. A successful transaction will display the word APPROVED on-screen, while a failed transaction MASTERCARD SAV will display DECLINED. PUR/CASH APPROVED WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 19: How To Process A Cash Out Only Transaction

    Credit is not an option. MASTERCARD SELECT ACCOUNT CHEQUE OR PRESS 1 SAVINGS OR PRESS 2 Ask the customer to enter their PIN on the terminal and CASH-OUT $X.XX press ENTER. MASTERCARD SAV KEY PIN XXXX WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 20 This final screen will show you whether the transaction has CASH-OUT $X.XX successfully processed. A successful transaction will display the word APPROVED on-screen, while a failed transaction MASTERCARD SAV will display DECLINED. CASH-OUT APPROVED WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 21: How To Process A Refund Transaction

    SAVINGS OR PRESS 2 CREDIT OR PRESS 3 Ask the customer to enter their PIN on the terminal and REFUND $X.XX press ENTER, or just press ENTER to sign (if allowed*). MASTERCARD KEY PIN OR ENTER XXXX WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 22 *Note: Signature will still be required for some cards (for example signature-only cards, payment cards that do not have a chip and some international cards). Your terminal will be able to process these cards as normal. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 23: How To Process A Void Transaction

    CORRECT? are correct. If YES is selected, the Void will continue as expected. If NO is selected, the terminal will prompt for ROC re-entry (only if the previous ROC was entered via the terminal). WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 24 Check that the customer’s signature is correct and confirm this via the POS. VERIFY SIGNATURE CORRECT? This final screen will show you whether the transaction has VOID $X.XX successfully processed. A successful transaction will display the word APPROVED on-screen. MASTERCARD VOID APPROVED WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 25: How To Process A Mail/Telephone Order/E-Commerce Transaction

    Enter the card number into the terminal. Once entered, MOTO PURCH $X.XX press ENTER to proceed. Card Number XXXX XXXX XXXX XXXX Enter the card Expiry Date in MMYY format. Once entered, MOTO PURCH $X.XX press ENTER to proceed. Expiry <MMYY> XX/XX WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 26 This final screen/step will show you whether the transaction MOTO PURCH $X.XX has successfully processed. A successful transaction will display the word APPROVED on-screen, while a failed MASTERCARD transaction will display DECLINED. MOTO PURCH APPROVED WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 27: How To Process A Pre-Authorisation

    ✗ ✗ ✗ ✗ Re-Submission Pre-Authorisation ✓ ✗ ✗ ✗ ✗ ✗ ✗ No Show Pre-Authorisation ✓ ✗ ✗ ✗ ✗ ✗ ✗ Delayed Charge Account Verify ✓ ✓ ✗ ✗ ✗ ✗ ✗ WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 28: How To Process A Pre-Authorisation Transaction

    ENTER, or just press ENTER to sign (if allowed*). MASTERCARD KEY PIN OR ENTER XXXX Wait for the POS “Processing” message to complete. PRE AUTH $X.XX MASTERCARD Processing Please Wait If prompted, remove the customer’s card from the terminal. REMOVE CARD WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 29 * Note: Signature will still be required for some cards (for example signature-only cards, payment cards that do not have a chip and some international cards). Your terminal will be able to process these cards as normal. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 30: How To Process A Pre-Authorisation Top-Up

    If the lookup is successful then the pre-authorised details will be shown (last four digits of card number, amount, authorisation number) Confirm via the POS whether the authorisation details shown VERIFY AUTH CORRECT? are correct WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 31 PA TOP-UP $X.XX MASTERCARD Processing Please Wait This final screen will show you whether the transaction has successfully processed. A successful transaction will display PA TOP-UP $X.XX the word APPROVED on-screen. MASTERCARD PA TOP-UP APPROVED WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 32: How To Process A Pre-Authorisation Extend

    If the lookup is successful then the pre-authorised details will be shown (last four digits of card number, amount, authorisation number). Confirm via the POS whether the authorisation details shown VERIFY AUTH are correct. CORRECT? WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 33 PA EXTEND $X.XX MASTERCARD Processing Please Wait This final screen will show you whether the transaction has PA EXTEND $X.XX successfully processed. A successful transaction will display the word APPROVED on-screen. MASTERCARD PA EXTEND APPROVED WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 34: How To Process A Pre-Authorisation Partial Cancel

    If the lookup is successful then the pre-authorised details will be shown (last four digits of card number, amount, authorisation number). Confirm via the POS whether the authorisation details shown VERIFY AUTH CORRECT? are correct WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 35 PART CNCL $X.XX MASTERCARD Processing Please Wait This final screen will show you whether the transaction has PART CANCEL $X.XX successfully processed. A successful transaction will display the word APPROVED on-screen. MASTERCARD PART CANCEL APPROVED WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 36: How To Process A Pre-Authorisation Cancel

    If the lookup is successful then the pre-authorised details will be shown (last four digits of card number, amount, authorisation number). Confirm via the POS whether the authorisation details shown VERIFY AUTH CORRECT? are correct. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 37 PA CANCEL $X.XX MASTERCARD Processing Please Wait This final screen will show you whether the transaction has PA CANCEL $X.XX successfully processed. A successful transaction will display the word APPROVED on-screen. MASTERCARD PA CANCEL APPROVED WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 38: How To Process A Pre-Authorisation Re-Authorisation

    If the lookup is successful then the pre-authorised details will be shown (last four digits of card number, amount, authorisation number). Confirm via the POS whether the authorisation details shown VERIFY AUTH CORRECT? are correct. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 39 PA REAUTH $X.XX VISA Processing Please Wait This final screen will show you whether the transaction has PA REAUTH $X.XX successfully processed. A successful transaction will display the word APPROVED on-screen. VISA PA REAUTH APPROVED WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 40: How To Process A Pre-Authorisation Re-Submission

    If the lookup is successful then the pre-authorised details will be shown (last four digits of card number, amount, authorisation number). Confirm via the POS whether the authorisation details shown VERIFY AUTH CORRECT? are correct WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 41 PA RE-SUB $X.XX VISA Processing Please Wait This final screen will show you whether the transaction has PA RE-SUB $X.XX successfully processed. A successful transaction will display the word APPROVED on-screen. VISA PA RE-SUB APPROVED WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 42: How To Process A Pre-Authorisation No Show

    If the lookup is successful then the pre-authorised details will be shown (last four digits of card number, amount, authorisation number). Confirm via the POS whether the authorisation details shown VERIFY AUTH are correct CORRECT? WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 43 PA NOSHOW $X.XX VISA Processing Please Wait This final screen will show you whether the transaction has PA NOSHOW $X.XX successfully processed. A successful transaction will display the word APPROVED on-screen. VISA PA NOSHOW APPROVED WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 44: How To Process A Pre-Authorisation Delayed Charge

    If the lookup is successful then the pre-authorised details will be shown (last four digits of card number, amount, authorisation number). Confirm via the POS whether the authorisation details shown VERIFY AUTH are correct CORRECT? WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 45 VISA Processing Please Wait This final screen will show you whether the transaction has PA DEL CHG $X.XX successfully processed. A successful transaction will display the word APPROVED on-screen. VISA PA DEL CHG APPROVED WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 46: How To Process A Completion

    CORRECT? If the lookup is not successful then refer to the following section "Completion using the authorisation number". Wait for the POS “Processing” message to complete. COMPLETION $X.XX MASTERCARD Processing Please Wait WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 47 Terminal Screen Next Step This final screen will show you whether the transaction has COMPLETION $X.XX successfully processed. A successful transaction will display the word APPROVED on-screen. MASTERCARD COMPLETION APPROVED WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 48: Completion Using The Authorisation Number

    If lookup is NOT successful, then physically present the COMPLETION $X.XX card to the terminal by swiping or inserting to continue with the completion. Otherwise select Cancel to return to idle screen. Swipe or Insert Card WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 49 *Note: Signature will still be required for some cards (for example signature-only cards, payment cards that do not have a chip and some international cards). Your terminal will be able to process these cards as normal. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 50: How To Process An Account Verify

    If prompted, ask the customer to enter their PIN on the ACC VERIFY terminal and press ENTER, or just press ENTER to sign (if allowed*). MASTERCARD KEY PIN OR ENTER XXXX Wait for the POS “Processing” message to complete. ACC VERIFY MASTERCARD Processing Please Wait WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 51 *Note: Signature will still be required for some cards (for example signature-only cards, payment cards that do not have a chip and some international cards). Your terminal will be able to process these cards as normal. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 52: End Of Day Functions Using Integrated Mode

    Start by initiating the transaction via the POS interface. HH:MM DD/MM/YY < READY > Wait for the Settlement processing screen to complete. SETTLEMENT Please Wait A successful message will display when the settlement is approved. SETTLEMENT APPROVED WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 53: How To Print A Pre-Settlement

    Start by initiating the transaction via the POS interface. HH:MM DD/MM/YY < READY > Then, wait for the processing screen to complete. LAST SETTLEMENT Please Wait An “APPROVED” message will display when the last settlement report is successful. LAST SETTLEMENT APPROVED WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 54: Standalone-Lite Mode

    To switch the Standalone-Lite Mode on/off (i.e. between Standalone-Lite and Integrated modes) use the following function command (triggered on the idle screen using the “#” key): • To switch between modes: Press # 11112222. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 55: Terminal Logon Using Standalone-Lite Mode

    SHIFT TOTALS PREV NEXT The Logon will be performed. Bank Logon Please Wait Take note of the response message. A successful response will display “APPROVED”, while an unsuccessful response will display “DECLINED”. LOGON APPROVED WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 56: Purchase Using Standalone-Lite Mode

    Press Enter to confirm the total purchase amount PURCHASE $X.XX (+ Cash Out, if required). Press Enter To Confirm Bring the card into contact with the terminal by swiping, inserting or tapping it. PURCHASE $X.XX Present Card WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 57 * Note: Signature will still be required for some cards (for example signature-only cards, payment cards that do not have a chip and some international cards). Your terminal will be able to process these cards as normal. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 58: Cash Out Using Standalone-Lite Mode

    Have the customer select an account on the terminal screen. CASH-OUT $X.XX Note: The terminal will only display the available accounts MASTERCARD for the card entered. DEBIT SELECT ACCOUNT CHEQUE OR PRESS 1 SAVINGS OR PRESS 2 WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 59 Before completing the transaction, check that the transaction was approved before handing the customer their copy of the transaction record and their card. If the transaction is declined, the terminal will display an error message giving the reason. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 60: Refund Using Standalone-Lite Mode

    ENTER AMOUNT $0.00 Press ENTER to confirm the total refund amount. REFUND $X.XX Press Enter To Confirm Bring the card into contact with the terminal by swiping, inserting or tapping it. REFUND $X.XX Present Card WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 61 Before completing the refund, check that the transaction was approved before handing the customer their copy of the transaction record and their card. If the transaction is declined, the terminal will display an error message giving the reason. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 62: Pre-Authorisation Using Standalone-Lite Mode

    $X.XX Press Enter To Confirm Bring the card into contact with the terminal by swiping, inserting or tapping it. Manual entry of card number via the terminal is also allowed. PRE AUTH $X.XX Present Card WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 63 * Note: Signature will still be required for some cards (for example signature-only cards, payment cards that do not have a chip and some international cards). Your terminal will be able to process these cards as normal. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 64: Pre-Authorisation Top-Up Using Standalone-Lite Mode

    PA TOP-UP be found, the terminal will prompt for the ROC to be re-entered. If this secondary ROC entry is not successful then the lookup can be performed using the Auth Number. ENTER ROC NO WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 65 Before completing the transaction, check that the transaction was approved before handing the customer their copy of the transaction record and their card. If the transaction is declined, the terminal will display an error message giving the reason. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 66: Pre-Authorisation Extend Using Standalone-Lite Mode

    If the lookup is successful then the pre-authorised details will be shown (last four digits of card number, amount, authorisation number). AUTH..XXXX $X.XX Press ENTER to confirm whether the authorisation details AUTH NO XXXXXX shown are correct. CONFIRM? WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 67 Before completing the transaction, check that the transaction was approved before handing the customer their copy of the transaction record and their card. If the transaction is declined, the terminal will display an error message giving the reason. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 68: Pre-Authorisation Partial Cancel Using Standalone-Lite Mode

    PART CANCEL be found, the terminal will prompt for the ROC to be re-entered. If this secondary ROC entry is not successful then the lookup can be performed using the Auth Number. ENTER ROC NO WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 69 Before completing the transaction, check that the transaction was approved before handing the customer their copy of the transaction record and their card. If the transaction is declined, the terminal will display an error message giving the reason. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 70: Pre-Authorisation Cancel Using Standalone-Lite Mode

    If the lookup is successful then the pre-authorised details will be shown (last four digits of card number, amount, authorisation number). Press ENTER to confirm whether the authorisation details AUTH..XXXX $X.XX AUTH NO XXXXXX shown are correct. CONFIRM? WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 71 Before completing the transaction, check that the transaction was approved before handing the customer their copy of the transaction record and their card. If the transaction is declined, the terminal will display an error message giving the reason. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 72: Pre-Authorisation Re-Authorisation Using Standalone-Lite Mode

    PA REAUTH be found, the terminal will prompt for the ROC to be re-entered. If this secondary ROC entry is not successful then the lookup can be performed using the Auth Number. ENTER ROC NO WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 73 Before completing the transaction, check that the transaction was approved before handing the customer their copy of the transaction record and their card. If the transaction is declined, the terminal will display an error message giving the reason. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 74: Pre-Authorisation Re-Submission Using Standalone-Lite Mode

    If the lookup is successful then the pre-authorised details will be shown (last four digits of card number, amount, authorisation number). Press ENTER to confirm whether the authorisation details AUTH..XXXX $X.XX AUTH NO XXXXXX shown are correct. CONFIRM? WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 75 Before completing the transaction, check that the transaction was approved before handing the customer their copy of the transaction record and their card. If the transaction is declined, the terminal will display an error message giving the reason. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 76: Pre-Authorisation No Show Using Standalone-Lite Mode

    PA NOSHOW be found, the terminal will prompt for the ROC to be re-entered. If this secondary ROC entry is not successful then the lookup can be performed using the Auth Number. ENTER ROC NO WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 77 Before completing the transaction, check that the transaction was approved before handing the customer their copy of the transaction record and their card. If the transaction is declined, the terminal will display an error message giving the reason. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 78: Pre-Authorisation Delayed Charge Using Standalone-Lite Mode

    PA DEL CHG be found, the terminal will prompt for the ROC to be re-entered. If this secondary ROC entry is not successful then the lookup can be performed using the Auth Number. ENTER ROC NO WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 79 Before completing the transaction, check that the transaction was approved before handing the customer their copy of the transaction record and their card. If the transaction is declined, the terminal will display an error message giving the reason. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 80: Completion Using Standalone-Lite Mode

    Before completing the transaction, check that the transaction was approved before handing the customer their copy of the transaction record and their card. If the transaction is declined, the terminal will display an error message giving the reason. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 81: Completion Using The Authorisation Number

    AUTH..XXXX The completion will continue as expected; refer to the final COMPLETION Approved/Declined screen below. AMOUNT OR ENTER If lookup is NOT successful, enter the completion amount COMPLETION and press ENTER. COMPLETION AMOUNT $X.XX WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 82 * Note: Signature will still be required for some cards (for example signature-only cards, payment cards that do not have a chip and some international cards). Your terminal will be able to process these cards as normal. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 83: Account Verify Using Standalone-Lite Mode

    Before completing the transaction, check that the transaction was approved before handing the customer their copy of the transaction record and their card. If the transaction is declined, the terminal will display an error message giving the reason. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 84: Settlement Using Standalone-Lite Mode

    ENTER on the keypad and Next on the screen to locate < READY > LAST SETTLEMENT. SETTLEMENT The terminal will print the Last Settlement receipt and then PRE SETTLE return you to the Standalone-Lite idle screen. LAST SETTLEMENT PREV NEXT WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 85: Duplicate/Reprint Receipt Using Standalone-Lite Mode

    The shift totals receipt will be printed and you will be asked to confirm whether the Shift Totals should be reset to zero. RESET SHIFT Make a selection (YES or NO) and you will be returned to the TOTALS? idle screen. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 86: Fall Back Sales Procedures

    Key in the authorisation number on the POS and press ON POS ACCEPT. Have the customer sign the receipt. If the signature matches the signature on the card, press YES on the POS. Otherwise VERIFY SIGNATURE press NO. CORRECT? WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 87: Efb Purchase Receipt

    Exp Date 11/11 AMOUNT $80.00 AMOUNT $80.00 TOTAL AUD $80.00 TOTAL AUD $80.00 APPROVED (P7) APPROVED (P7) CARDHOLDER SIGN HERE X              Remember to always check the receipt to verify if a transaction has been approved. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 88: Glossary

    A number used as a security access code for Number) EFTPOS transactions. Pre-Auth ID The number used to identify a pre-authorisation record. ROC No (Record of Charge The ROC number is an invoice number, found on Number) your terminal receipt. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 89: Troubleshooting

    6. If the problem continues power off the terminal for 10 seconds. Power on the terminal. 8. Print a sample receipt. This will confirm if the printer is operational. 9. Call Merchant Business Solutions if the problem persists. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...

  • Page 90: Response Codes

    WRONG ACCOUNT • Retry the transaction, selecting a different account • If the transaction is declined again, obtain another form of payment • Advise cardholder to contact card issuer WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 91 PLEASE RETRY • Retry the transaction • If the transaction is declined again, obtain another form of payment • Advise cardholder to contact card issuer ISSUER NOT AVAILABLE • Bank is unavailable; retry the transaction WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 92 ERROR • Contact Merchant Business Solutions if the problem persists CANNOT PAY • Obtain another form of payment ISSUER UNAVAILABLE • Obtain another form of payment CANNOT PAY • Obtain another form of payment WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 93 Where your terminal displays a response code not listed in this guide, and you use an electronic terminal supplied by us, you should phone Merchant Business Solutions on 1800 029 749 for clarification. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 94 This page has been left blank intentionally. WESTPAC EFTPOS 1i TERMINAL USER GUIDE...
  • Page 96 © 2019 Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. EFT001I 0219...

Table of Contents