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Troubleshooting
Hardware Faults
Blank Screen –
the terminal isn't
turning on.
The touch screen
isn't responding.
Paper jam or
printing errors.
14
Action
1. Ensure that the battery charge state is not below
the critically low level. The terminal will not work if
there is insufficient charge remaining in the battery.
2. Connect the terminal to a power source for at least
5 minutes.
3. Hold the power button down for approximately
3 seconds until the terminal turns on.
4. If the problem persists, call the Merchant Helpdesk.
1. Turn off the terminal for 10 seconds.
2. Turn the terminal on again.
3. Retry the transaction.
4. If the problem persists, call the Merchant Helpdesk.
1. Remove the paper roll from the compartment to check
that there's no paper caught.
2. If the existing paper roll is damaged in any way,
replace it with a new roll.
3. Paper rolls are thermal-sensitive and will only print on
one side. Make sure the paper roll is loaded correctly.
4. Check that the paper compartment door is
closed securely.
5. If the problem persists, call the Merchant Helpdesk.
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