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4.6 How to process a Mail/Telephone Order/
e-Commerce transaction
Transactions initiated by mail or telephone are known as MOTO (Mail Order or
Telephone Order) transactions. ECOM (Electronic Commerce) transactions are those
initiated over the Internet.
MOTO and ECOM transactions can be processed on credit and charge cards only,
as the cardholder is not present.
For information on how to register as a MOTO or ECOM merchant, contact Merchant
Business Solutions on 1800 029 749.
Note:
•
Until registered as a MOTO/ECOM merchant you must not process MOTO or
ECOM transactions.
•
An authorisation of a MOTO or ECOM transaction only establishes that the funds are
available in the cardholder's account and that the card has not been reported lost
or stolen. It does not guarantee that the person whose name appears on the card is
making the purchase or that the purchase will not be subject to a chargeback.
•
You will be liable for all chargebacks on MOTO/ECOM transactions.
•
You must retain all merchant receipts for at least eighteen months from the
transaction date.
Terminal Screen
HH:MM DD/MM/YY
<
READY
>
MOTO PURCH
$X.XX
Card Number
XXXX XXXX XXXX XXXX
MOTO PURCH
$X.XX
Expiry <MMYY>
XX/XX
WESTPAC EFTPOS 1i TERMINAL USER GUIDE
Next Step
Start by initiating the transaction via the POS interface. Do
not enter the card number on the POS. It will be entered on
the terminal in the next step.
Enter the card number into the terminal. Once entered,
press ENTER to proceed.
Enter the card Expiry Date in MMYY format. Once entered,
press ENTER to proceed.
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