How To Process A Void Transaction - Westpac EFTPOS 1i User Manual

4.5 How to process a Void transaction.

The Void function can be carried out on credit or charge cards to reverse a transaction
that has not yet settled (where available). You should also know that debit card and
pre-authorisation transactions cannot be voided.
Terminal Screen
HH:MM DD/MM/YY
< READY >
ENTER ROC NO
ON POS
SCANNING BATCH
PLEASE WAIT
VERIFY VOID
CORRECT?
WESTPAC EFTPOS 1i TERMINAL USER GUIDE
Next Step
Start by initiating the transaction via the POS interface,
including optional entry of the ROC that is to be voided.
If not done previously, enter the ROC number on the POS.
Now wait for the "Scanning Batch" message to complete.
This will occur when the ROC lookup completes. If the ROC
cannot be found, the terminal will prompt for the ROC to be
re-entered into the terminal.
If the lookup is successful then the matching original
transaction details will be shown (last four card number
digits, amount, approval code).
Confirm, via the POS, whether the transaction details shown
are correct.
If YES is selected, the Void will continue as expected.
If NO is selected, the terminal will prompt for ROC re-entry
(only if the previous ROC was entered via the terminal).
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