Table Of Contents - Westpac EFTPOS 1i User Manual

Contents.
1.0 Introducing the EFTPOS 1i Terminal. ............................................................................... 1
What this guide will cover. ...................................................................................................................... 1
A brief overview of what your terminal can do. ........................................................................... 1
1.1 Merchant responsibility for equipment and materials provided. ....................................... 1
1.2 Cancellation of facility. ............................................................................................................................. 2
1.3 Damaged, lost or stolen equipment. ................................................................................................ 2
1.4 Merchant receipts. ...................................................................................................................................... 2
1.5 EFTPOS stationery. .................................................................................................................................... 2
Ordering stationery online. .................................................................................................................... 2
Ordering stationery by phone. ............................................................................................................. 2
2.0 Setup and Configuration. ................................................................................................... 3
2.1 Using the touch screen. ........................................................................................................................... 3
2.2 Using the keypad. ....................................................................................................................................... 3
2.3 Powering up. ..................................................................................................................................................4
Connecting base station to power. ....................................................................................................4
Manual start-up. ...........................................................................................................................................4
Manual shutdown. .......................................................................................................................................4
2.4 Loading paper. ..............................................................................................................................................4
2.5 Getting started. ............................................................................................................................................4
Communication type. ............................................................................................................................... 5
2.6 Terminal setup and configuration. ..................................................................................................... 5
2.7 Terminal pairing with base (Bluetooth). .......................................................................................... 5
2.8 Terminal configuration. ............................................................................................................................ 6
3.0 Procedures. ............................................................................................................................ 7
3.1 Conducting contactless transactions. ............................................................................................. 7
3.2 Inserting a chip card. ................................................................................................................................. 7
3.3 Swiping a magnetic stripe card. .......................................................................................................... 7
3.4 CCV security codes. .................................................................................................................................. 8
What is CCV? ................................................................................................................................................. 8
Where can I find the CCV security code? ...................................................................................... 8
Should I save CCV security codes? .................................................................................................... 8
4.0 Daily Functions using Integrated Mode. ........................................................................ 9
4.1 How to process a Bank Logon. ............................................................................................................ 9
Bank logon via the POS. .......................................................................................................................... 9
Bank logon via the terminal. ................................................................................................................ 10
4.2 How to process a Purchase transaction. ........................................................................................11
How to process a Purchase with Cash Out transaction. .......................................................13
4.3 How to process a Cash Out only transaction..............................................................................15
4.4 How to process a Refund transaction. ............................................................................................17
4.5 How to process a Void transaction. ................................................................................................ 19
4.6 How to process a Mail/Telephone Order/e-Commerce transaction ..............................21
4.7 How to process a Pre-Authorisation. ..............................................................................................23
How to process a Pre-Authorisation transaction. ................................................................... 24
4.8 How to process a Pre-Authorisation Top-Up. ........................................................................... 26
4.9 How to process a Pre-Authorisation Extend. .............................................................................28
4.10 How to process a Pre-Authorisation Partial Cancel. .............................................................30
4.11 How to process a Pre-Authorisation Cancel. .............................................................................32
WESTPAC EFTPOS 1i TERMINAL USER GUIDE
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