Troubleshooting - Westpac PRESTO SMART e355 Quick Reference Manual

Troubleshooting

e355 terminal
doesn't connect
with POS app�
e355 terminal
does not start�
1. Ensure Wi-Fi is enabled on the terminal.
2. Check the terminal for the
to the battery icon. If there is no
attempt to connect to Wi-Fi by referring to the
'Presto Smart e355 User Guide', available on
westpac.com.au/prestosupport
3. If the Wi-Fi symbol on the terminal is
re-attempt to connect to the Wi-Fi network by
referring to the 'Presto Smart e355 User Guide',
available on westpac.com.au/prestosupport
Note: Remember, one POS can connect to only one
terminal. If your POS is already connected to another
terminal, then unpair that terminal first.
1. Ensure the battery charge state is not critically low.
2. Connect the terminal to a power source for at least
15 minutes.
3. Ensure that you press the
5 seconds until the terminal lights up.
symbol, right next
symbol,
(red),
key for approximately
9