Yealink SIP-T29G User Manual
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Yealink SIP-T29G User Manual

Gigabit color ip phone
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  • Page 2 Copyright © 2016 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD Copyright © 2016 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink(Xiamen) Network Technology CO., LTD.
  • Page 3 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 4 Yealink SIP-T29G IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

  • Page 5: About This Guide

    About This Guide Thank you for choosing the SIP-T29G IP phone, a Gigabit Color IP phone which is exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network.
  • Page 6 User Guide for the SIP-T29G IP Phone Ring Tones on page  DSS Keys on page  Call Park on page  Display Issues on page  The following section is new: Entering Data and Editing Fields on page ...
  • Page 7 About This Guide The following section is new: Short Message Service (SMS) on page  Major updates have occurred to the following sections: Icon Instructions on page  Time & Date on page  Bluetooth on page  Anonymous Call Rejection on page ...
  • Page 8 User Guide for the SIP-T29G IP Phone viii...

  • Page 9: Table Of Contents

    Table of Contents About This Guide ..............v In This Guide ......................... v Summary of Changes ......................v Changes for Release 80, Guide Version 80.130 ............v Changes for Release 80, Guide Version 80.95 ............. vi Changes for Release 80, Guide Version 80.80 ............. vi Changes for Release 80, Guide Version 80.60 .............
  • Page 10 User Guide for the SIP-T29G IP Phone Power Saving ........................33 Backlight .......................... 36 Contrast ..........................37 Language ......................... 38 Time & Date ........................39 Administrator Password ....................41 Key as Send ........................41 Phone Lock ........................42 Audio Settings ........................45 Volume ..........................

  • Page 11: Table Of Contents

    Table of Contents Local Conference ......................130 Network Conference ....................131 Call Park ..........................133 FAC Mode ........................133 Transfer Mode ....................... 136 Call Pickup ........................137 Anonymous Call ....................... 141 Anonymous Call Rejection ....................142 Advanced Phone Features ............145 Busy Lamp Field (BLF) .....................
  • Page 12 User Guide for the SIP-T29G IP Phone Reboot & Upgrade & Reset Issues .................. 203 Regulatory Notices ..............207 Service Agreements ......................207 Limitations of Liability ...................... 207 Safety Instructions ......................207 Appendix A - Time Zones ............211 Index ..................213...

  • Page 13: Overview

     LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T29G IP phone are the LCD screen and the keypad.
  • Page 14 User Guide for the SIP-T29G IP Phone Hardware component instructions of the SIP-T29G IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration • Icons (for example, ①...
  • Page 15 Overview Item Description Picking up the handset from the handset cradle, the hookswitch bounces and the phone connects to the ⑱ Hookswitch line, laying the handset down on the handset cradle, the phone disconnects from the line. Icons appearing on the LCD screen are described in the following table: Icons Description Network is unavailable...
  • Page 16 User Guide for the SIP-T29G IP Phone Icons Description Phone Lock Received Calls Placed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped Bluetooth Bluetooth headset is both paired and connected...
  • Page 17 Overview Icons Description LDAP BLF/BLF List BLF/BLF list failed state Speed Dial XML Browser Multicast Paging Paging List Direct Pickup Group Pickup DTMF Prefix Hot Desking Phone Lock Call Park Park failed Park successfully Retrieve park Record Voice Mail Intercom Transfer Forward Conference...
  • Page 18 User Guide for the SIP-T29G IP Phone Power Indicator LED LED Status Description Solid red The phone is initializing. Fast flashing red (300ms) The phone is ringing. Slow flashing red (1s) The phone receives a voice mail or text message.
  • Page 19 Overview LED Status Description The line receives an incoming call on the line key of Fast flashing green the non-current page. The monitored user receives an incoming call on Fast flashing red the line key of the non-current page. The line keys are idle. Line key LED (associated with a shared line) The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA phone indicates the phone is not involved in the SCA call.
  • Page 20 The above introduces the default LED status. The statuses of the power indicator LED and BLF key are configurable via web user interface. For more information, refer to Yealink_SIP-T2_Series_T19(P) E2_T4_CP860_Series_IP_Phones_Administrator_Guide Two ways to customize configurations of your SIP-T29G IP phone: The user interface on the IP phone. ...

  • Page 21: Registration

    Overview The options you can use to customize the IP phone via phone user interface and/or via web user interface are listed in the following table: Options Phone User Interface Web User Interface Status --IPv4 --MAC √ √ --Firmware --Network --Phone --Accounts Basic Phone Settings...
  • Page 22 User Guide for the SIP-T29G IP Phone Options Phone User Interface Web User Interface --Call Forward √ --Call Transfer √ --Call Waiting √ --Conference --Call Park √ --Call Pickup √ --Anonymous Call √ --Anonymous Call Rejection √ Advanced Phone Features --Busy Lamp Field (BLF) √...
  • Page 23 Overview The following table shows documentations available for the SIP-T29G IP phone. Name Contents Where found Language Basic call features In the package English and phone Quick Start Guide customizations On the website English/Chinese Phone/Web user interface settings User Guide...
  • Page 24 User Guide for the SIP-T29G IP Phone...
  • Page 25 Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the SIP-T29G IP phone. Topics include: Packaging Contents  Phone Installation  Phone Initialization  Phone Status  Basic Network Settings ...
  • Page 26 Ethernet Cable  Quick Start Guide  Check the list before installation. If you find anything missing, contact your system administrator. The following items are optional accessories for your SIP-T29G IP phone. You need to purchase them separately if required.
  • Page 27 Getting Started Power Adapter  Wall Mount Bracket  Headset  Wireless Headset Adapter EHS36 ...
  • Page 28 User Guide for the SIP-T29G IP Phone Bluetooth USB Dongle BT40  We recommend that you use the accessories provided or approved by Yealink. The use Note of unapproved third-party accessories may result in reduced performance. If your phone is already installed, proceed to Phone Initialization on page 19.
  • Page 29 Yealink Wall For more information on how to attach the wall mount bracket, refer to Mount Quick Installation Guide for Yealink IP Phones Connect the handset and optional headset Note The EXT port can also be used to connect an expansion module EXP20.

  • Page 30: Power Over Ethernet

    Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wall or switch/hub device port. The IP phone should be used with Yealink original power adapter (5V/2A) only. The use of Note the third-party power adapter may cause the damage to the phone.
  • Page 31 Getting Started To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power is provided, you don’t need to connect the phone to the power adapter. Make sure the switch/hub is PoE-compliant.
  • Page 32 User Guide for the SIP-T29G IP Phone Phone status (e.g., product name, hardware version, firmware version, product ID,  MAC address and device certificate status). Account status (e.g., register status of SIP accounts).  Note You can view device certificate status via phone user interface only.
  • Page 33 Getting Started The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses.
  • Page 34 User Guide for the SIP-T29G IP Phone that the IP mode is configured as IPv4 or IPv4 & IPv6. To configure a static IPv4 address via phone user interface: Press Menu->Advanced (default password: admin) ->Network->WAN Port. Press to select IPv4 and then press the Enter soft key.
  • Page 35 Getting Started Press to select IPv6 and then press the Enter soft key. Press , or the Switch soft key to select the Static IP from the Type field. Enter the desired value in the IP Address, IPv6 IP Prefix, Gateway, Primary DNS and Secondary DNS field respectively.
  • Page 36 The SIP-T29G IP phone supports up to 16 accounts. If your phone is not registered, you may have to register it.
  • Page 37 Getting Started Description ―History‖, ―Directory‖, ―DND‖ and ―Menu‖. This area shows the wallpaper which can be customized. For more information, refer to Wallpaper on page 29. You can enter data and edit fields using the phone keypad. Keypad on the phone provides different characters (or numbers) when using the 2aB, abc, Abc, ABC or 123 input mode.
  • Page 38 User Guide for the SIP-T29G IP Phone Input Mode Keypad (initials in capitals) 9wxyzWX wxyz9ýÞ wxyz9ýÞ WXYZ9ÝÞ space space space *.,'?!\-()@/: *.,'?!\-()@/: *.,'?!\-()@/: *.,'?!\-()@/: _;+&%=< _;+&%=< _;+&%=< _;+&%=< > > > > .*:/@[] ￡$¥¤[]{} ￡$¥¤[]{} ￡$¥¤[]{} ￡$¥¤[]{} ~^¡ ¿§#"| ~^¡ ¿§#"| ~^¡...
  • Page 39 Getting Started If you want to Then you can Press the keypad key , or press Key: If it is in the uppercase (ABC soft key), uppercase and lowercase (Abc soft key) or lowercase (abc soft key) input mode, it will provide the space character.
  • Page 40 User Guide for the SIP-T29G IP Phone...
  • Page 41 You can customize the wallpaper of the SIP-T29G IP phone, and can change the wallpaper image via phone user interface or web user interface. You can also upload custom wallpaper images via web user interface. The SIP-T29G IP phones support the file format of wallpaper image in the following table: Format Resolution Wallpaper Size *.jpg/*.png/*.bmp...
  • Page 42 The customized wallpaper appears in the pull-down list of Wallpaper. Note The SIP-T29G IP phone screen size is 480*272 pixels. If the size of the custom wallpaper doesn’t meet the IP phone screen size, the wallpaper will be stretched zoomed out...
  • Page 43 If your phone is idle again for a specified period of time, the screen saver will start again. You can configure the screen saver of SIP-T29G IP phone, and upload custom pictures to set up a screen saver of your picture via web user interface. You can only configure the screen saver wait time via phone user interface.
  • Page 44 User Guide for the SIP-T29G IP Phone The web user interface prompts ―Upload success!‖. The custom picture appears in Screensaver list. The first picture in the list is System.jpg. You can only delete the custom picture by clicking Del in the Screensaver field.
  • Page 45 Customizing Your Phone The IP phone will automatically set System.jpg as the screen saver. - If you select Upload Picture. The IP phone will automatically set the custom pictures you upload as the screen saver, and display these pictures alternately. Click Confirm to accept the change.
  • Page 46 User Guide for the SIP-T29G IP Phone Select Enabled from the pull-down list of Power Saving. Click Confirm to accept the change. Office Hour specifies the starting time and ending time in the office each day. To configure the office hour via web user interface: Click on Settings->Power Saving.
  • Page 47 Customizing Your Phone Enter the starting time and ending time respectively in the desired day field. Click Confirm to accept the change. Idle Timeout specifies the period of time before the IP phone enters power-saving mode. The following three types of idle timeout you can configure: Office Hours Idle Timeout: Configures the idle timeout for office hours.
  • Page 48 15s, 30s, 60s, 120s, 300s, 600s or 1800s: Backlight is changed when the phone is  inactive after the designated time (in seconds). You can also change the intensity of the LCD screen of EXP20 connected to the SIP-T29G IP phone. To configure the backlight via phone user interface: Press Menu->Basic->Display->Backlight.
  • Page 49 Press the Save soft key to accept the change or the Back soft key to cancel. Backlight is configurable via web user interface at the path Settings->Preference. You can configure the contrast of EXP20 connected to the SIP-T29G IP phone to a comfortable level. Ensure EXP20 has been connected to the phone before configuration.
  • Page 50 User Guide for the SIP-T29G IP Phone The default language of the phone user interface is English. If the language of your web browser is not supported by the phone, the web user interface will use English by default. You can change the language for the phone user interface and the web user interface respectively.
  • Page 51 Customizing Your Phone Text displayed on the web user interface will change to the selected language. The time and date are displayed on the LCD screen when the phone is idle. You can configure the phone to obtain the time and date from the SNTP server automatically, or configure the time and date manually.
  • Page 52 User Guide for the SIP-T29G IP Phone Enter the specific date and time. Press the Save soft key to accept the change. The time and date displayed on the LCD screen will change accordingly. To configure the date and time format via phone user interface: Press Menu->Basic->Time &...
  • Page 53 Customizing Your Phone MM/DD/YY 05/16/15 DD MMM YYYY 16 May 2015 WWW DD MMM Sat 16 May Time and date are configurable via web user interface at the path Settings->Time & Date. The Advanced option is only accessible to the administrator. The default administrator password is ―admin‖.
  • Page 54 User Guide for the SIP-T29G IP Phone Press , or the Switch soft key to select # or * from the Key as Send field, or select Disabled to disable this feature. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 55 Customizing Your Phone Press , or the Switch soft key to select the desired type from the Lock Type field. (Optional.) Enter the desired interval of automatic phone lock in the Lock Time Out field. The default timeout is 0. It means the phone will not be automatically locked. You need to long press to lock it immediately when the phone is idle.
  • Page 56 User Guide for the SIP-T29G IP Phone Enter the desired value in the Current PIN, New PIN and Confirm PIN field respectively. Press the Save soft key to accept the setting or the Back soft key to cancel. Note The unlock PIN length must be within 15 digits.
  • Page 57 Customizing Your Phone Press , or the Switch soft key to select Disabled from the Lock Enable field. Press the Save soft key to accept the change. Phone lock is configurable via web user interface at the path Features->Phone Lock. You can press the Volume key to adjust the ringer volume when the phone is idle or ringing.
  • Page 58 User Guide for the SIP-T29G IP Phone When the phone is ringing: Press to adjust the ringer volume. You can also press to adjust the ringer volume when selecting a ring tone. For more information, refer to Ring Tones on page 46.
  • Page 59 Customizing Your Phone Press to select the desired ring tone. (Optional.) Press to adjust the ringer volume. Press the Save soft key to accept the change or the Back soft key to cancel. A ring tone for the phone is configurable via web user interface at the path Settings->Preference->Ring Type.
  • Page 60 User Guide for the SIP-T29G IP Phone A ring tone for the account is configurable via web user interface at the path Account->Basic->Ring Type. To upload a custom ring tone for your phone via web user interface: Click on Settings->Preference.
  • Page 61 Customizing Your Phone Directory provides easy access to frequently used lists. The lists may contain Local Directory, History, Remote Phone Book and LDAP . To configure the directory via web user interface: Click on Directory->Setting. In the Directory block, select the desired list from the Disabled column and then click The selected list appears in the Enabled column.
  • Page 62 User Guide for the SIP-T29G IP Phone The LCD screen displays the enabled list(s) in the directory. If there is only one list in the directory, press the Directory soft key to enter this list directly. Note If the remote phone book and LDAP are not configured in advance, you cannot see remote phone book and LDAP lists on the phone user interface.
  • Page 63 Customizing Your Phone If Local Directory is removed from the directory refer to Directory on page press Menu->Directory->Local Directory to enter the local directory. Press the AddGroup soft key. Enter the desired group name in the Name field. Press , or the Switch soft key to select the desired group ring tone from the Ring field.
  • Page 64 User Guide for the SIP-T29G IP Phone Select the desired contact group. Press the Option soft key, and then select Detail from the prompt list. Press to highlight the group information and then edit. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 65: Adding Contacts Manually

    Customizing Your Phone The LCD screen prompts the following warning: Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. You can also delete all contact groups by pressing the Option soft key, and then select Delete All.
  • Page 66 User Guide for the SIP-T29G IP Phone Enter the name and the office, mobile or other numbers in the corresponding fields. Press , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the default account when placing calls to the contact from the local directory.
  • Page 67 Customizing Your Phone Press the Option soft key, and then select Add to Contacts from the prompt list. Press the OK soft key, and then edit the contact name. Press the Save soft key to accept the change. The entry is successfully saved to the local directory. Adding Contacts from remote phone book To add a contact to the local directory from remote phone book: Press Menu->Directory->Remote Phone Book.
  • Page 68 User Guide for the SIP-T29G IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory refer to Directory on page press Menu->Directory->Local Directory to enter the local directory.
  • Page 69 Customizing Your Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory refer to Directory on page press Menu->Directory->Local Directory to enter the local directory. Select the desired contact group and then press the Enter soft key.
  • Page 70 User Guide for the SIP-T29G IP Phone You can also click Delete Photo to delete the photo. Note The phone only supports *.png, *.jpg and *.bmp format files. You can only delete custom photos. To change the custom photo for the contact via web user interface: Click on Directory->Local Directory.
  • Page 71 Customizing Your Phone When you place a call to the contact or receive a call from the contact, the LCD screen will show the contact photo. To place a call to a contact from the local directory: Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.
  • Page 72 User Guide for the SIP-T29G IP Phone To search for a contact in the local directory: Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.
  • Page 73 Customizing Your Phone The selected list appears in the Enabled column. Repeat the step 2 to add more lists to the Enabled column. To remove a list from the Enabled column, select the desired list and then click To adjust the display order of the enabled list, select the desired list, and click The LCD screen will display search results in the adjusted order.
  • Page 74 User Guide for the SIP-T29G IP Phone The entries in the enabled search source lists whose name or phone number matches the characters entered will appear on the LCD screen. You can press to scroll to the desired entry and then place a call to the entry.
  • Page 75 Customizing Your Phone To import a CSV contact list file via web user interface: Click on Directory->Local Directory. Click Browse to locate a contact list file (the file format must be *.csv) from your local system. (Optional.) Check the Show Title checkbox. It will prevent importing the title of the contact information which is located in the first line of the CSV file.
  • Page 76 User Guide for the SIP-T29G IP Phone blacklist directory contacts will be rejected automatically. To add a contact to the blacklist directory manually: Press Menu->Directory->Blacklist. Press the Add soft key. Enter the name and the office, mobile or other numbers in the corresponding fields.
  • Page 77 Customizing Your Phone The LCD screen prompts the following warning: Press the OK soft key to accept the change. For operating instructions on editing, deleting, placing calls to and/or searching for contacts in the blacklist directory, refer to the operating instructions of Local Directory page 50.
  • Page 78 User Guide for the SIP-T29G IP Phone Click Confirm to accept the change. Note An access URL for a remote phone book is configurable via web user interface only. To access your remote phone book via phone user interface: Press Menu->Directory->Remote Phone Book.
  • Page 79 Customizing Your Phone Select the desired remote group, and then press the Enter soft key to load the remote phone book. Press the Search soft key. Press the Abc soft key to change the input mode. And then enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad.
  • Page 80 User Guide for the SIP-T29G IP Phone The SIP-T29G IP phone maintains call history lists of Missed calls, Placed calls, Received calls and Forwarded calls. Each call history list supports up to 100 entries. You can view call history, place a call, add a contact or delete an entry from the call history list.
  • Page 81 Customizing Your Phone Press to switch among All Calls, Missed Calls, Placed Calls, Received Calls and Forwarded Calls. Press to select the desired entry. Press the Option soft key, and then select Add to Contacts (or Add to Blacklist) from the prompt list.
  • Page 82 User Guide for the SIP-T29G IP Phone To activate the headset mode: Press on the phone. The HEADSET key LED illuminates solid green when the headset mode is activated. Press the line key or the Answer soft key to answer an incoming call. The call will be connected to your headset automatically.
  • Page 83 Customizing Your Phone To use headset prior, you should activate the headset mode in advance: Physically connect the headset. Press to activate the headset mode. Note If headset prior is enabled, the headset mode will not be deactivated until you press the HEADSET key again.
  • Page 84 User Guide for the SIP-T29G IP Phone The SIP-T29G IP phone supports Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance is in the 1 to 2 meter (3 to 6 feet) range.
  • Page 85 Customizing Your Phone When you insert Bluetooth USB dongle BT40 into the USB port on the back of the phone, the LCD screen prompt ―Adapter has been added, scanning the Bluetooth devices right now?‖. You can press the OK soft key to enter the Bluetooth screen. You can activate Bluetooth mode and then scan Bluetooth devices.
  • Page 86 User Guide for the SIP-T29G IP Phone The default PIN is ―0000‖. Press the OK soft key. The Bluetooth headset is then automatically connected to your phone. The Bluetooth icon appears on the LCD screen. With the Bluetooth headset paired and connected, you can use the Bluetooth headset to place and answer calls.
  • Page 87 Enter the desired name in the Device Name field. The default device name is Yealink-T29G. Press the Save soft key to accept the change or the Back soft key to cancel. The preconfigured Bluetooth device name will display in scanning list of other device.
  • Page 88 User Guide for the SIP-T29G IP Phone Connect soft key. You can delete your Bluetooth headset from your phone. When you delete the Bluetooth headset, it disappears from the Paired Bluetooth Device list. To connect it to your phone again, you need to scan and connect it again.
  • Page 89 There are three types of DSS keys: Line Keys, Programable Keys and Ext Keys. Details will be introduced in the following. The SIP-T29G IP phone supports 27 line keys and 14 programable keys. For more information on DSS key icon indicators, refer to...
  • Page 90 User Guide for the SIP-T29G IP Phone You can assign functionalities to 27 line keys. These 27 line keys are indicated on three pages. When you assign functionality to line keys located in line key 1-10, the labels of line keys are indicated on the first page. The following figure shows an example:...
  • Page 91 Customizing Your Phone Icons Description call on the non-current page. Solid: there is a parked call on the non-current page. Fast flashing: the line receives an incoming call on the non-current page. For more information on the page switch key LED status, refer to LED Instructions page 6.
  • Page 92 User Guide for the SIP-T29G IP Phone The following figure shows an example of label display when the label length feature is set to extended: The following figure shows an example of label display when the label length feature is...
  • Page 93 Customizing Your Phone Line key features are explained in the following subchapters in detail: Line  Speed Dial  Voice Mail  Direct Pickup  Group Pickup  Call Park  DTMF  Prefix  Local Group  XML Group ...
  • Page 94 User Guide for the SIP-T29G IP Phone Usage: When the phone receives an incoming call, the DSS key LED flashes green: Press the DSS key to accept the incoming call. Press the DSS key to place a call and the active call is placed on hold.
  • Page 95 Customizing Your Phone Group Pickup You can use this key feature to answer incoming calls in a group that is associated with their own group. Type (Key Event) Dependencies: Key Type (GPickup) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the group pickup feature code) Usage: Press the DSS key on your phone when a phone number in the group receives...
  • Page 96 User Guide for the SIP-T29G IP Phone Prefix You can use this key feature to add a specified prefix number before the dialed number. You can only configure the SoftKey (1-4) as the prefix key. Type (Key Event) Dependencies: Key Type (Prefix)
  • Page 97 Customizing Your Phone Usage: Press the DSS key to access the XML browser specified in the Value field. LDAP You can use this key feature to quickly access a LDAP search screen. Dependencies: Type (Key Event) Key Type (LDAP) Label (key label displayed on the LCD screen) Usage: Press the DSS key to access the LDAP search screen.
  • Page 98 User Guide for the SIP-T29G IP Phone Transfer When there is an active call on the phone, you can use this key feature to handle the call differently depending on the transfer mode assigned to the DSS key. Type (Key Event)
  • Page 99 Customizing Your Phone Usage: When DND is in phone mode: Press the DSS key to activate DND. Press the DSS key again to deactivate DND. When DND is in custom mode: Press the DSS key to access the Custom DND screen. You can activate or deactivate DND for one or all accounts.
  • Page 100 User Guide for the SIP-T29G IP Phone Usage: Press the DSS key to access the zero touch screen. Press the OK soft key within a few seconds. Configure the network parameters in the corresponding fields. Press the Next soft key.
  • Page 101 Customizing Your Phone Type (Key Event) Dependencies: Key Type (Directory) Label (key label displayed on the LCD screen) Usage: Press the DSS key to immediately access to frequently used lists. Note The DSS key performs the same function as the Directory soft key when the phone is idle. You can customize the soft keys, navigation keys and function keys.
  • Page 102 Note Programable keys are configurable via web user interface only. If EXP20 is connected to the SIP-T29G IP phone, you can customize features for Ext keys. To customize Ext keys via web user interface: Click on DSSKey->Ext Key.
  • Page 103 Customizing Your Phone To register an account via phone user interface: Press Menu->Advanced (default password: admin) ->Accounts. Select the desired account and then press the Enter soft key. Select Enabled from the Activation field. Enter the desired value in Label, Display Name, Register Name, User Name, Password and SIP Server1/2 field respectively.
  • Page 104 User Guide for the SIP-T29G IP Phone Select the desired account and then press the Enter soft key. Select Disabled from the Activation field. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 105 Customizing Your Phone Dial plan is a string of characters that governs the way your SIP-T29G IP phone processes the inputs received from your phone keypad. The SIP-T29G IP phone supports the following dial plan features: Replace Rule  Dial-now ...
  • Page 106 User Guide for the SIP-T29G IP Phone press the Send soft key. To add a replace rule via web user interface: Click on Settings->Dial Plan->Replace Rule. Enter the string (e.g., 1) in the Prefix field. Enter the string (e.g., 1234567) in the Replace field.
  • Page 107 Customizing Your Phone Click Del to delete the replace rule(s). Note Replace rule is configurable via web user interface only. You can configure one or more dial-now rules (up to 100) on your phone. When the dialed number matches the dial-now string, the number will be dialed out automatically. For example, a dial-now rule is configured as "1xxx", any entered four-digit string beginning with 1 will then be dialed out automatically on the phone.
  • Page 108 User Guide for the SIP-T29G IP Phone Delay Time for Dial-Now Rule You can configure the delay time for dial-now rules. That is, you can configure your phone to automatically dial out the phone number which matches a dial-now rule, after the designated delay time.
  • Page 109 Customizing Your Phone Enter the desired values in the Code, Min Length (1-15) and Max Length (1-15) fields. Enter the desired line ID in the Account field or leave it blank. For more information on the valid values for the Account field, refer to Replace Rule on page 93.
  • Page 110 User Guide for the SIP-T29G IP Phone For more information on the valid values for the Account field, refer to Replace Rule on page 93. Click Confirm to add the block out number. Note Block out number is configurable via web user interface only.
  • Page 111 Note Emergency number is configurable via web user interface only. You can enable live dialpad on the SIP-T29G IP phone, which enables the IP phone to automatically dial out a phone number without pressing the send key. You can also configure a delay, and then the phone will dial out the phone number automatically after the designated period of time.
  • Page 112 User Guide for the SIP-T29G IP Phone The default delay time is 4s. Click Confirm to accept the change. Note Live dialpad is configurable via web user interface only. You can dial a hotline number immediately upon lifting the handset, pressing the Speakerphone key or the line key.
  • Page 113 Customizing Your Phone Hotline is configurable via web user interface at the path Features->General Information.
  • Page 114 User Guide for the SIP-T29G IP Phone...
  • Page 115 Basic Call Features The SIP-T29G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 116 User Guide for the SIP-T29G IP Phone Using the speakerphone  Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from call history, local directory or remote phone book.
  • Page 117 To place multiple calls: You can have more than one call on your SIP-T29G IP phone. To place a new call during an active call, do one of the following: Press the line key. The active call is placed on hold.
  • Page 118 User Guide for the SIP-T29G IP Phone When you are not in another call, you can answer a call in one of three ways: Using the handset  Using the speakerphone  Using the headset  You can reject incoming calls by pressing the X key or the Reject soft key. You can also Note activate Do Not Disturb mode to ignore the incoming calls without ringing on your phone.
  • Page 119 Basic Call Features Press to access the new call. Press or the Answer soft key. The incoming call is answered and the original call is placed on hold. To end a call: Do one of the following: If you are using the handset, press , the EndCall soft key or hang up the handset.
  • Page 120 User Guide for the SIP-T29G IP Phone Select Enabled from the pull-down list of Recent Call In Dialing. Click Confirm to accept the change. Note Recent call in dialing is configurable via web user interface only. To view placed calls list when the phone is on the dialing screen: Pick up the handset, press the Speakerphone key or press the line key.
  • Page 121 Basic Call Features You can also enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) to search from placed calls list. You can use auto answer feature to automatically answer an incoming call on a line. Auto answer is configurable on a per-line basis.
  • Page 122 User Guide for the SIP-T29G IP Phone icon appears on the LCD screen. Auto answer is configurable via web user interface at the path Account->Basic. Note Auto answer is only applicable when there is no other call in progress on the phone.
  • Page 123 Basic Call Features To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: Wait for the designated period of time or press the OK soft key to redial the phone number.
  • Page 124 User Guide for the SIP-T29G IP Phone Press , or the Switch soft key to select Enabled from the Call Completion field. Press the Save soft key to accept the change or the Back soft key to cancel. Call completion is configurable via web user interface at the path Features->General Information.
  • Page 125 Basic Call Features Press the OK soft key to redial the number. Note Call completion is not available on all servers. For more information, contact your system administrator. You can press a recall key to place a call back to the last incoming call. To configure a recall key via phone user interface: Press Menu->Features->DSS Keys.
  • Page 126 User Guide for the SIP-T29G IP Phone To mute a call: Press during an active call. The LCD screen indicates that the call is now muted. To un-mute a call: Press again to un-mute the call. You can place an active call on hold. Only one active call can be in progress at any time.
  • Page 127 Basic Call Features Multiple Calls on Hold: If multiple calls are placed on hold, do one of the following: Press to switch between the calls, and then press or the Resume soft key to retrieve the desired call. Press the corresponding line key to retrieve the call. If more than two calls are on hold, a numbered prompt appears on the LCD screen, for example "2/4", indicating that this is the second call out of four calls.
  • Page 128 User Guide for the SIP-T29G IP Phone In the DND block, mark the desired radio box in the Mode field. Click Confirm to accept the change. Note DND mode is configurable via web user interface only. To activate DND in phone mode: Press the DND soft key when the phone is idle.
  • Page 129 Basic Call Features To activate DND in custom mode for a specific account: Press the DND soft key when the phone is idle. The LCD screen displays a list of accounts on the phone. Press to select the desired account. Press soft key to select On to activate DND.
  • Page 130 User Guide for the SIP-T29G IP Phone The LCD screen displays a list of accounts registered on the phone. Press the All On soft key to activate DND for all accounts. Press the Save soft key to accept the change.
  • Page 131 Basic Call Features Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. Click Confirm to accept the change. When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field.
  • Page 132 User Guide for the SIP-T29G IP Phone You can enable/disable call forward for the phone system, or you can customize call forward for each or all accounts. Two call forward modes: Phone (default): Call forward is effective for the phone system.
  • Page 133 Basic Call Features the On Code or Off Code field. If you select Busy Forward: Press , or the Switch soft key to select Enabled from the Busy Forward field. Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field.
  • Page 134 User Guide for the SIP-T29G IP Phone (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 135 Basic Call Features (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. You can also enable always forward for all accounts. After always forward was enabled for a specific account, do the following: Press to highlight the Always Forward field.
  • Page 136 User Guide for the SIP-T29G IP Phone (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. You can also enable busy forward for all accounts. After busy forward was enabled for a specific account, do the following: Press to highlight the Busy Forward field.
  • Page 137 Basic Call Features (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. You can also enable no answer forward for all accounts. After no answer forward was enabled for a specific account, do the following: Press to highlight the No Answer Forward field.
  • Page 138 User Guide for the SIP-T29G IP Phone To configure the forward authorized numbers via web user interface: Click on Features->Forward & DND. Select Enabled from the pull-down list of Forward Emergency. Enter the numbers in the Forward Authorized Numbers field.
  • Page 139 Basic Call Features To disable call forward in custom mode for a specific account: Press Menu->Features->Call Forward or press when the phone is idle. Press to select the desired account and then press the Enter soft key. Press to select the desired forwarding type and then press the Enter soft key.
  • Page 140 User Guide for the SIP-T29G IP Phone Enter the number you want to transfer the call to. Press to complete the transfer. Then the call is connected to the number to which you are transferring. To perform a semi-attended transfer: Press or the Transfer soft key during a call.
  • Page 141 Basic Call Features then press to select the entry (Directory should be configured in advance. Refer to Directory on page for more information). Press the Directory soft key, and then select Remote Phone Book. Select the desired group and search for the contact (Directory should be configured in advance.

  • Page 142: Network Conference

    Network conference is not available on all servers. For more information, contact your system administrator. The SIP-T29G IP phone supports up to 3 parties (including yourself) in a conference call. This is the default method of conference called Local Conference.
  • Page 143 Press the EndCall soft key to drop the conference call. You can use network conference feature on the SIP-T29G IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call.
  • Page 144 User Guide for the SIP-T29G IP Phone Enter the conference URI (e.g., conference@example.com) in the Conference URI field. Click Confirm to accept the change. Note Network conference is configurable via web user interface only. To set up a network conference call: Place a call to the first party.

  • Page 145: Call Park

    Basic Call Features You can use call park feature to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room). You can park an active call by pressing the Park soft key or call park key (if configured) on the phone.
  • Page 146 User Guide for the SIP-T29G IP Phone It is configured for the Park soft key. This call park code will also apply to the call park key. For more information, refer to DSS Keys on page 77. (Optional.) Enter the park retrieve code in the Park Retrieve Code field.
  • Page 147 Basic Call Features If the call park code is configured, the phone will dial the configured call park code shown as below: Do one of the following: If you want to park the call against the local extension. Press If the call is parked successfully, you will hear a voice prompt confirming that the call is parked.
  • Page 148 User Guide for the SIP-T29G IP Phone Follow the voice prompt, do one of the following: Press on the phone where the call is parked. Enter the desired extension follow by # (e.g., 4603#) on any phone. To configure call park feature in transfer mode via web user interface: Click on Features->Call Pickup.
  • Page 149 You can use call pickup to answer someone else’s incoming call on your phone. The SIP-T29G IP phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a target phone number. Group call...

  • Page 150: Directed Call Pickup

    User Guide for the SIP-T29G IP Phone pickup is used for picking up a call that is ringing at any phone number in a certain group. The pickup group should be predefined, contact your system administrator for more information. You can pick up an incoming call by using the DPickup/GPickup soft key. To use call pickup, you need to configure the call pickup code beforehand on a global or per-line basis via web user interface.
  • Page 151 Basic Call Features Enter the directed call pickup code in the Directed Call Pickup Code field. Click Confirm to accept the change. To pick up a call directly: Pick up the handset, press the Speakerphone key or press the line key (You may need to press the More soft key to see the DPickup soft key).

  • Page 152: Group Call Pickup

    User Guide for the SIP-T29G IP Phone Group Call Pickup To enable group call pickup and configure the group call pickup code on a global basis via web user interface: Click on Features->Call Pickup. Select Enabled from the pull-down list of Group Call Pickup.
  • Page 153 Basic Call Features To pick up a call in the group: Pick up the handset, press the Speakerphone key or press the line key. The GPickup soft key appears on the LCD screen. Press the GPickup soft key on your phone when a phone in the group receives an incoming call.

  • Page 154: Anonymous Call

    User Guide for the SIP-T29G IP Phone (Optional.) Press , or the Switch soft key to select the desired value from the Send Anony Code field. The phone will send the configured on code or off code depending on your selection when you enable or disable anonymous call feature on the phone.
  • Page 155 Basic Call Features To configure anonymous call rejection via phone user interface: Press Menu->Features->Anonymous. Select the desired line and then press the Enter soft key. Press to scroll to the Anony Rejection field. Press , or the Switch soft key to select Enabled from the Anony Rejection field.
  • Page 156 User Guide for the SIP-T29G IP Phone...

  • Page 157: Advanced Phone Features

    Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T29G IP phone. Topics include: Busy Lamp Field (BLF)  BLF List  Call Recording  Hot Desking  Intercom  Multicast Paging  Music on Hold ...
  • Page 158 User Guide for the SIP-T29G IP Phone Enter the phone number or extension you want to monitor in the Value field. (Optional.) Enter the directed call pickup code in the Extension field. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 159 Advanced Phone Features The phone plays a warning tone (if enabled).  The BLF key LED flashes red.  The caller ID appears on the LCD screen (if enabled).  In the following figure, the LCD screen shows an incoming call from 1008 on the monitored line.
  • Page 160 User Guide for the SIP-T29G IP Phone code has been configured in advance. If the code is not configured, the phone will place a call to the monitored user instead of picking up the incoming call of the monitored user when you press the BLF List key.
  • Page 161 Call Pickup on page 137. You can record calls by pressing a record key on the phone. The SIP-T29G IP phone supports record and URL record. Two ways of call recording: Record: The phone sends SIP INFO message containing a specific header ―Record: ...
  • Page 162 User Guide for the SIP-T29G IP Phone (Optional.) Enter the string that will appear on the LCD screen in the Label field. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a URL record key via phone user interface: Press Menu->Features->DSS Keys.
  • Page 163 You can use hot desking on the SIP-T29G IP phone to log out of existing accounts and then log into a new account. As a result, many users can share the phone resource at different times.
  • Page 164 User Guide for the SIP-T29G IP Phone To configure a hot desking key via phone user interface: Press Menu->Features->DSS Keys. Select the desired DSS key. Press , or the Switch soft key to select Key Event from the Type field.
  • Page 165 Advanced Phone Features The login wizard will be displayed as below: Enter the login information in each field. Press the Save soft key to login or the Back soft key to cancel. Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary.
  • Page 166 Press the Save soft key to accept the change or the Back soft key to cancel. Intercom key is configurable via web user interface at the path DSSKey->Line key. The SIP-T29G IP phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call.
  • Page 167 Advanced Phone Features Intercom Mute You can mute or un-mute the phone’s microphone for intercom calls automatically. If Intercom Mute is enabled, the microphone will be muted for intercom calls. If Intercom Mute is disabled, the microphone will work for intercom calls. Intercom Mute is disabled by default.
  • Page 168 User Guide for the SIP-T29G IP Phone To place an intercom call when the target phone is idle: Press the intercom key when the phone is idle. The called destination plays a warning tone and automatically answers the call in the speakerphone mode by default.
  • Page 169 Advanced Phone Features Press the Save soft key to accept the change or the Back soft key to cancel. Multicast paging key is configurable via web user interface at the path DSSKey->Line key. To configure a paging list key via phone user interface: Press Menu->Features->DSS Keys.
  • Page 170 User Guide for the SIP-T29G IP Phone Enter the group name in the Label field. Press the Save soft key to accept the change or the Back soft key to cancel. Repeat steps 2 to 6, you can add more paging groups.
  • Page 171 Advanced Phone Features The default codec is G722. Click Confirm to accept the change. Note If G722 codec is used for multicast paging, the LCD screen will display the icon indicate that it is providing high definition voice. Default codec for multicast paging is configurable via web user interface only. You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling.
  • Page 172 User Guide for the SIP-T29G IP Phone Paging Priority Active The paging priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone. If enabled, the phone will ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold.
  • Page 173 Advanced Phone Features Both the sender’s and receiver’s phones play a warning tone and the receiver automatically answers the multicast RTP session in the speakerphone mode. The multicast paging key LED illuminates solid green. The following figure shows a multicast RTP session on the phone: To place the current multicast RTP session on hold, press the Hold soft key.
  • Page 174 User Guide for the SIP-T29G IP Phone To resume the held multicast RTP session, press the Resume soft key. The multicast RTP session is established again. To end the multicast RTP session, press the EndCall soft key. Music on hold (MoH) is the business practice of playing recorded music to fill the silence that would be heard by the party placed on hold.
  • Page 175 ACD on the SIP-T29G IP phone allows the ACD system to distribute large volumes of incoming calls to the registered ACD users. To use this feature, you should configure an ACD key in advance.
  • Page 176 User Guide for the SIP-T29G IP Phone User ID: the identity used to log into the queue. Password: the password used to log into the queue. Press the Login soft key to log in. Note Contact your system administrator for the User ID and Password to access the ACD system.
  • Page 177 Advanced Phone Features You can use SCA feature to share an extension which can be registered on two or more IP phones at the same time. The shared line is indicated by a different line icon. In the following figure, the first line is private and the second line is shared: If two phones share a line, an incoming call to this extension will cause both phones to ring simultaneously.
  • Page 178 User Guide for the SIP-T29G IP Phone You can configure a primary account on the IP phone and other alternate accounts on the other IP phones. In a SCA Hybrid Key System scenario, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone (If auto linekeys feature is enabled).
  • Page 179 Advanced Phone Features Auto LineKeys is you can automatically assign multiple DSS keys with enabled, Line type for a registered shared line on the phone. Click Confirm to accept the change.
  • Page 180 User Guide for the SIP-T29G IP Phone To configure the shared line settings and the number of line key on phone A via web user interface: Register the primary account 4603. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line.
  • Page 181 Advanced Phone Features The default value is 1. In this example, the value is set to 2. Click Confirm to accept the change. The phone A will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field. To configure the shared line settings and the number of line key on phone B via web user interface: Register the alternate account 4603_1.
  • Page 182 User Guide for the SIP-T29G IP Phone (Enter the primary account 4603 in the Register Name field.) Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. Enter the desired number in the Number of line key field.
  • Page 183 Advanced Phone Features The default value is 1. In this example, the value is set to 2. Click Confirm to accept the change. The phone B will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field. Configuring private hold soft key or private hold key Public hold allows any shared line to retrieve the held call.
  • Page 184 User Guide for the SIP-T29G IP Phone Select Private Hold from the Unselected Softkeys column and then click The Private Hold appears in the Selected Softkeys column. Click Confirm to accept the change. To configure a private hold key via phone user interface: Press Menu->Features->DSS Keys.
  • Page 185 The phone will dial out ―*11‖ automatically when you press the CallPull soft key. This section provides you with detailed information on using the SIP-T29G IP phone in a SCA Hybrid Key System scenario. In a SCA Hybrid Key System scenario, the status of the line key LED which associates with a shared line will change.
  • Page 186 User Guide for the SIP-T29G IP Phone You can have one call or multiple calls on the shared line. To place a call on the shared line: Do one of following: Enter the desired number using the keypad when the phone is idle.
  • Page 187 You can answer the incoming call on either phone A or phone B. The LCD screen of phone A displays the information of the incoming call (e.g., ―Incoming call: 4604 Yealink‖). Note Make sure call waiting feature is enabled on phone A. For more information, refer to Call Waiting on page 129.
  • Page 188 User Guide for the SIP-T29G IP Phone The LED indicators of the line key 2 on phone A will illuminate solid red and phone B will illuminate solid green indicating that there is an active call on the line key 2.
  • Page 189 Advanced Phone Features placed on private hold. To retrieve a call placed on public hold: You can retrieve the public held call on either phone A or phone B. To retrieve the call on phone A: Press the line key with the slow flashing green LED indicator, or the Resume soft key.
  • Page 190 User Guide for the SIP-T29G IP Phone To interrupt the active call on the shared line: If phone A has only one active call, do the following: Long press the desired line key on phone B. The Cancel, CallPull, NewCall and Barge In soft keys appear on the LCD screen of phone B.
  • Page 191 Advanced Phone Features The Cancel, CallPull, NewCall and Barge In soft keys appear when the active call is highlighted. Press the Barge In soft key to interrupt the active call of phone A. Party B may hear a warning tone and then set up a conference call with the other parties of the active call.
  • Page 192 User Guide for the SIP-T29G IP Phone The Cancel, CallPull, NewCall and Barge In soft keys appear on the LCD screen of phone B. Press the CallPull soft key. The active call has been retrieved from the phone A successfully.
  • Page 193 Advanced Phone Features BLA allows users to share a SIP line on two or more IP phones. Users can monitor the specific extension (BLA number) for status changes on each IP phone. To use this feature, a BLA group should be pre-configured on the server and one of them is specified as a BLA number.
  • Page 194 User Guide for the SIP-T29G IP Phone To register an account and configure BLA feature on phone A via web user interface: Register the account 14019833020. Click on Advanced, and then select Draft BLA from the pull-down list of Shared...
  • Page 195 Advanced Phone Features Enter the desired number in the BLA Number field. Click Confirm to accept the change. To register an account and configure BLA feature on phone B via web user interface: Register the account 10462190020.
  • Page 196 Enter the desired number in the BLA Number field. Click Confirm to accept the change. This section provides you with detailed information on using the SIP-T29G IP phone in a BLA scenario. In a BLA scenario, the status of the line key LED which associates with a bridged line will change.
  • Page 197 Advanced Phone Features Press , or the Send soft key. The phone will dial the entered number. Press the line key when the phone is idle to enter the dialing screen. Enter the desired number using the keypad and then press , or the Send soft key.
  • Page 198 User Guide for the SIP-T29G IP Phone To place a call on hold: Press or the Hold soft key on phone A when party A and party C are talking. The line key LEDs on phone A slow flash green and phone B slow flash red when the bridged line call is placed on hold.
  • Page 199 Advanced Phone Features You can send and receive text messages using the SIP-T29G IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone. The power indicator LED will slow flash red, and the LCD screen will prompt ―n New Text Message(s)‖...
  • Page 200 User Guide for the SIP-T29G IP Phone To read a text message: Press Menu->Message->Text Message->Inbox. Select the desired message and then press the View soft key. Note If the phone prompts receiving new text messages, you can also press the View soft key to read the new messages directly.
  • Page 201 Advanced Phone Features Select the desired message and then press the Reply soft key. Compose the new text message. You can press the abc soft key to change the input mode. Press the Send soft key after completing the content. Check the From and To fields, and then press the Send soft key.
  • Page 202 You can also delete a specific message after retrieving by pressing the Delete soft key. You can leave voice mails for someone else using the SIP-T29G IP phone. You can also listen to voice mails that are stored in a voice mailbox. When receiving a new voice mail, the phone will play a warning tone.
  • Page 203 Advanced Phone Features Press the 123 soft key to select the proper input mode and then enter the voice mail access code (e.g., *97). Press the Save soft key to accept the change or the Back soft key to cancel. Note Voice mail access codes must be predefined on the system server.

  • Page 204: Voice Mail

    The MWI service is unsolicited for some servers, so the SIP-T29G IP phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the SIP-T29G IP phone must enable subscription for MWI.
  • Page 205 Advanced Phone Features Enter the period time in the MWI Subscription Period(Seconds) field. Click Confirm to accept the change. The IP phone will subscribe to the account number for MWI service by default. To enable subscribe MWI to voice mail via web user interface: Click on Account->Advanced.
  • Page 206 User Guide for the SIP-T29G IP Phone Enter the desired voice mail number in the Voice Mail field. Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI To Voice Mail.

  • Page 207: Troubleshooting

    Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T29G IP phone. If you require additional information or assistance with your new phone, contact your system administrator. How can I find the basic information of the IP phone? Press the OK key when the IP phone is idle to check the basic information of the IP phone, such as IP address and firmware version.
  • Page 208 Check that the custom image is neither too large nor too small. The phone will  adjust the image to be able to display it. Check the picture resolution of the wallpaper. The wallpaper resolution of SIP-T29G  IP phone is 480*272 pixels.
  • Page 209 Troubleshooting Select user from the pull-down list of User Type. Enter the new user password in the New Password field and Confirm Password field. Click Confirm to accept the change. You can also contact your system administrator for help. If you are logging into the web user interface of the phone with user credentials, you Note need to enter the current user password in the Old Password field.
  • Page 210 User Guide for the SIP-T29G IP Phone Why does my headset not work? Check that the headset cord is properly connected to the headset jack on the  phone. Refer to Phone Installation on page 16. Check that the headset mode is activated. Refer to Headset Use on page 69.
  • Page 211 Troubleshooting Enter the desired time in the Play Hold Tone Delay field. Click Confirm to accept the change. How to make a call using SRTP? You can enable SRTP to encrypt the audio stream(s) of phone calls. The parties participating in the call should enable SRTP on a per-line basis. To enable SRTP on a per-line basis via web user interface: Click on Account->Advanced.
  • Page 212 User Guide for the SIP-T29G IP Phone Select the desired value (Optional or Compulsory) from the pull-down list of RTP Encryption(SRTP). Click Confirm to accept the change. Note SRTP is not available on all servers. Contact your system administrator for more information.
  • Page 213 Troubleshooting Click Export to open file download window, and then save the file to your local system. How to export system log? We may need you to provide a system log to help analyze your problem. To export the system log to a local PC via web user interface: Click on Settings->Configuration.
  • Page 214 User Guide for the SIP-T29G IP Phone Click Export to open the file download window, and then save the file to your local system. You can also export the system log to a syslog server. Contact your system administrator for more information.
  • Page 215 Troubleshooting Click Export to open file download window, and then save diagnostic files to your local system. Note If the issue cannot be reproduced, just directly click Export to export all diagnostic files. How to reboot the phone? To reboot the phone via web user interface: Click on Settings->Upgrade.
  • Page 216 User Guide for the SIP-T29G IP Phone How to upgrade firmware? To upgrade firmware via web user interface: Click on Settings->Upgrade. Click Browse to locate the required firmware from your local system. Click Upgrade to upgrade the firmware. The browser pops up the dialog box ―Firmware of the SIP Phone will be updated. It will take 5 minutes to complete.
  • Page 217 Troubleshooting The LCD screen prompts the following warning: Press the OK soft key. The LCD screen prompts ―Welcome Initializing…Please wait‖. The phone will be reset to factory settings sucessfully after startup. Note Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully.
  • Page 218 User Guide for the SIP-T29G IP Phone...
  • Page 219 Without prior written consent, no organization or individual is permitted to  make any change to the structure or the safety design of the device. Yealink is under no circumstances liable to consequences or legal issues caused by such changes.
  • Page 220 User Guide for the SIP-T29G IP Phone Keep the device dry and free of dust.  Place the device on a stable and level platform.  Please do not place heavy objects on the device in case of damageand ...
  • Page 221 Regulatory Notices Keep the power plug clean and dry. Using a dirty or wet power plug may  lead to electric shock or other perils.
  • Page 222 User Guide for the SIP-T29G IP Phone...
  • Page 223 Appendix A-Time Zones Time Zone Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian -9:30 French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico City,Acapulco), United States-Central Time Bahamas(Nassau), Canada(Montreal,Ottawa,Quebec), Cuba(Havana), United States-Eastern Time -4:30...
  • Page 224 User Guide for the SIP-T29G IP Phone Time Zone Time Zone Name +9:30 Australia(Adelaide), Australia(Darwin) Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) +11:30 Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) +12:45 New Zealand(Chatham Islands) Tonga(Nukualofa) +13:30...
  • Page 225 Index Declaration of Conformity About This Guide Deleting Contacts Accessing the Remote Phone Book Deleting Groups Account Management Dial-now Account Registration Dial Plan Adding Contacts Directory Adding Groups Display Issues Administrator password Do Not Disturb (DND) Advanced Phone Features Documentation Anonymous Call Dual Headset Anonymous Call Rejection...
  • Page 226 User Guide for the SIP-T29G IP Phone Local Conference Local Directory Log Issues Table of Contents Time & Date Troubleshooting Message Waiting Indicator Messages Multicast Paging User Interfaces Multiple Line Keys per Account Using BLA Features on the IP Phone...

Table of Contents