Hpe 3Par Service Processor Weekly File Retrieval Process - HPE 3PAR StoreServ Software User's Manual

HPE 3PAR Service Processor weekly file
retrieval process
The HPE 3PAR Service Processor gathers HPE 3PAR Storage System configuration and error
information and stores this information as files on the SP. Once a week, the SP compresses and zips
these files into a single weekly file. This weekly file can be retrieved from the SP and transmitted to HPE
through email or FTP.
The sites that do not permit the SP to transfer any information to HPE, HPE 3PAR Services request the
end user to gather and send this weekly file each week. This allows monitoring of the system.
NOTE: Before retrieving the weekly file, ensure that:
• the permissive mode for the SP firewall is enabled, or,
• the workstation IP address is included in the SP's firewall rules
To retrieve the file from SP:
1. Connect to SPOCC with the SP IP address. Enter the SP IP address into a supported browser and
login with appropriate credentials.
2. On the main menu, click Files > weekly.
3. Look for the file labeled 3PAR_weekly_XXXXXX_yymmdd_hhmmss.tbz2 where:
• XXXXXX-HPE 3PAR Storage System serial number
• yymmdd-Date stamp
• hhmmss-Time stamp
4. On the Actions menu, click Download > Download File.
5. Save the file to a local disk.
After saving the weekly file to the local disk, you can email the file as an attachment to
spweekly@hpe.com or transfer the file to HPE 3PAR Support through FTP.
NOTE: Before transferring the file through FTP, ensure that:
• The file is placed in the root folder.
• File name matches one of the following formats:
◦ 3PAR_weekly_SERIALNUMBER_YYMMDD_HHMMSS.tbz2
◦ HPE_weekly_SERIALNUMBER_YYMMDD_HHMMSS.tbz2
For example, if the serial number is 1234567 and the file was generated on 23 December 2017 at
3:45 PM, the file name would be 3PAR_weekly_1234567_171223_154500.tbz2.
To transfer the file to HPE 3PAR Support through FTP:
1. Obtain the FTP site credentials provided by HPE 3PAR Support including drop box location, user ID
and password.
2. Using an FTP client, log in to the FTP server with the supplied credentials.
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