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C
NOTE: For additional details:
• Refer to section [983] for troubleshooting the firmware updates
• Refer to section [984] to verify the trouble status
• Refer to section [985] for troubleshooting the radio status
Table 8: Trouble indications
Trouble
Trouble
Indicator
Indication
Digit
No Indication
N/A
Yellow LED –
N/A
ON Solid
Trouble LED –
02
2 Flashes
Yellow LED –
05
5 Flashes
Yellow LED –
06
6 Flashes
Yellow LED –
07
7 Flashes
Yellow LED –
08
8 Flashes
Yellow LED -
09
9 Flashes
Yellow LED –
0C
12 Flashes
All LEDs flash-
N/A
ing together
Red and Yellow
LEDs flashing
N/A
together
Only Green
N/A
LEDs flashing
HSPA(3G) Alarm Communicator Installation Manual
OMMUNICATOR
Possible
Causes
• Check the power connections between the panel and the communicator.
No Power
• Confirm PC-LINK cable is properly installed between communicator and
• Confirm that cellular network service is active in your area.
• Ensure the antenna is securely connected to the radio. Check antenna stub
No Signal
• If an external antenna is used, ensure the antenna is securely screwed on to the
• Check section [382] toggle option[5] is ON (Alternate Communicator
Panel
Supervision
• Ensure the PC-LINK cable between the panel and communicator is connected
Trouble
• Confirm that cellular service is available and active in your area.
• Check all antenna connections.
• Ensure average radio signal strength is CSQ 5 or higher. (See Table 7 ).
Cellular Trouble
• Ensure the SIM card is properly inserted into the SIM card holder.
• Ensure the SIM card has been activated (could take up to 24 hrs after install).
• If this trouble persists, you must relocate the panel (and communicator) or
• Check with your ISP to confirm Internet service is active in your area.
• Ensure your Ethernet cable is securely inserted into the RJ45 jack of the com-
• Check the link light on the hub/router/switch is ON. If link light is OFF, start
Ethernet
Trouble
• If DHCP is used, ensure that the unit has an assigned IP address from the
• If problem persists, replace the Ethernet cable and RJ45 connector.
• Ensure that the Ethernet path has Internet connectivity.
• If using a static IP address, confirm that the gateway and subnet mask are
• If the network has a firewall, ensure the network has the programmed
Receiver Not
• Ensure that all the receivers are programmed for DHCP or have the proper IP
Available
• Ensure the cellular receiver APNs have been programmed with the access
• If Common Mode is used, and only one path is initialized while the other path
Receiver
• This trouble is indicated when supervision is enabled and the unit is not able to
Supervision
Trouble
• If this trouble persists, contact your central station.
• The unit has exhausted all communications attempts to all programmed
FTC Trouble
• Restart the system, if trouble persists, contact your dealer.
• This indication appears when section [021] system account code or
Module
Configuration
Trouble
Boot Loader
• Disconnect power, then reconnect power to the communicator module.
Failed
• The unit is still initializing please wait while the unit gets its programming and
Initialization
Sequence
Hardware
Default Jumper • The hardware default jumper is installed and must be removed. See Figure 3.
T
ROUBLESHOOTING
Trouble Possible Solution
panel.
cable is securely connected to the radio.
antenna cable connector. Check external antenna for damage or open/short.
Enabled).
properly (not reversed) and is securely in place.
install an external antenna extension kit.
municator and the hub/router/switch.
the hub/router/switch.
server. In Section [851] [992] verify a valid IP address is programmed. If not,
contact the network administrator.
entered correctly.
outgoing ports open (default UDP port 3060 and port 3065).
address and port number.
point name provided by your cellular provider.
is not successful, generate a manual test transmission over both paths or power
cycle the communicator to recover the 'Receiver Not Available' trouble.
successfully communicate with the receiver.
receivers for events generated by the communicator.
sections [101]; [111]; [201]; and [211] receiver account code have not been
programmed. Ensure that a valid account code has been entered in these sec-
tions.
establishes a connection to all programmed receivers.
Note: This process may take several minutes to complete.
18
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