Appendix A: Communicator Troubleshooting - DSC GS2060 Installation Manual

APPENDIX A: COMMUNICATOR TROUBLESHOOTING

TROUBLE INDICATION
All 4 LEDs OFF
Yellow LED – ON Solid
Trouble LED – 2 Flashes
Yellow LED - 4 Flashes
Yellow LED – 5 Flashes
Yellow LED – 6 Flashes
Yellow LED – 7 Flashes
Yellow LED – 8 Flashes
Yellow LED - 9 Flashes
Yellow LED – 11 Flashes
Yellow LED – 12 Flashes
All LEDs flashing together
Red and Yellow LEDs flash-
ing at the same time
Only Green LEDs flashing
TROUBLE/POSSIBLE CAUSES
No Power
Power Save Mode
(GS2065/TL265GS only)
Keypad Blanking Mode
(GS2065/TL265GS only)
Insufficient Signal Strength
Panel Supervision Trouble
Lockout Trouble
GSM Trouble
Ethernet Trouble
Receiver Not Available
Receiver Supervision Trouble
FTC Trouble
Remote Programming
Module Configuration Trouble
Boot Loader Failed
Initialization Sequence
Hardware Default Jumper
TROUBLE POSSIBLE SOLUTION
• Check your power connections to the control panel and the Communicator module.
Confirm PC-LINK cable is properly attached.
• The control panel may be in power save mode (In Power Save mode, the green
indicators still indicate incoming and outgoing communications. The yellow status
light also continues to function in power save mode.
• Check the AC source to the control panel.
• The control panel may be in keypad blanking. Press a key on a keypad to remove
blanking momentarily.
• Ensure the antenna is securely connected to the radio. Check the cable connection
to the radio.
• If a whip antenna is used ensure the antenna is securely screwed on to the antenna
cable connector and internally connected to radio.
• Confirm that GSM network service is active in your area.
• Check panel Option [382] Toggle Option[ 5] is set to ON.(GPRS/Ethernet Module
Enabled)
• Ensure the PC-Link cable between the control panel and Communicator is con-
nected properly (not reversed) and is securely in place.
• The SIM card has incorrect PIN programmed or has a PIN that the module does not
recognize. Try a different SIM card.
• The module has been locked to a specific carriers network and you are trying to
use the device on an unsupported network. Use the device on the network it is
intended to be used with.
• Confirm that GSM service is available and active in your area.
• Check antenna connections.
• Ensure there is adequate radio signal strength. (See Table 5 ).
• Ensure the SIM card is properly inserted into the SIM card holder.
• Ensure the SIM card has been activated.
• If this trouble persists, you must relocate the Communicator , or install an external
antenna extension kit.
• Check with your ISP to confirm network service is active in your area.
• Ensure your Ethernet cable is securely inserted into the RJ45 jack of the Communi-
cator and the Hub/Router/ Switch.
• Check the link light on the Hub is ON . If link light is OFF, try restarting the HUB. If
problem persists, replace the Ethernet cable.
• If DHCP is used, ensure that the unit has an assigned IP address from the server. In
Panel Section [851] [992] verify a valid IP address is programmed. If not contact
the Network administrator.
• Ensure that the Ethernet path has internet connectivity.
• Confirm that SIM does not have a custom APN. The unit will not allow connection
to the internet with custom APNs.
• If you are using a static IP address make sure the gateway and subnet mask are
entered correctly.
• If the network has a firewall, ensure the network has the programmed outgoing
ports open (Default UDP Port 3060 and Port 3065)
• Ensure that all the receivers are programmed for DHCP or have the proper IP
address and port number.
• Ensure the GPRS Receiver APNs have been programmed with the Access Point
Name provided by your GSM provider.
• This trouble is indicated when supervision is enabled and the unit is not able to suc-
cessfully communicate with the receiver.
• If this trouble persists, contact your central station.
• The unit has exhausted all communications attempts to all programmed receiver for
events generated by the Communicator.
• Restart the system, if trouble persists, contact your dealer.
• The LEDs will flash when a remote firmware upgrade is in progress over Ethernet or
GPRS. The LEDs will extinguish when update is complete.
• The LEDs will flash to indicate a remote DLS programming session is active over
Ethernet or GPRS. The LEDs will extinguish when the DLS session has been suc-
cessfully terminated.
• This indication appears when Section [021] System Account Code or Section
[101]; [111]; [201]; and [211] Receiver Account Code have not been pro-
grammed. Ensure that a valid account code has been entered in these Sections.
• Disonnect then reconnect power to the Communicator module.
• The unit is still initializing please wait while the unit establishes a connection to all
programmed receivers. Note that this process may take several minutes.
• The hardware default jumper must be removed. See Figure 3 and Figure 5.
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Table 7: Trouble LED indications