Network Activity Leds - Red And Green(Tl2803G(R) Only); Communicator Troubleshooting - DSC 3G2080 Installation Manual

NOTE: The communicator will indicate cellular trouble (yellow LED = 5 flashes) if the calcu-
lated average CSQ Level is 4 or less. The communicator signal strength can be viewed
remotely with C24 Communications.

Network Activity LEDs - Red and Green(TL2803G(R) only)

• Ethernet Activity: Red LED will blink quickly once for transmit, or twice for receive.
• Cellular Activity: Green LED 2 will blink quickly once for transmit, or twice for receive
C
Table 8: Trouble indications
Trouble
Trouble
Indicator
indication
Digit
No Indication N/A
Yellow LED –
N/A
ON Solid
Trouble LED –
2 Flashes
Yellow LED –
5 Flashes
Yellow LED –
6 Flashes
Yellow LED –
7 Flashes
Yellow LED –
8 Flashes
Yellow LED -
9 Flashes
Yellow LED –
10 Flashes
Yellow LED –
12 Flashes
All LEDs flash-
N/A
ing together
OMMUNICATOR
Possible
Causes
No Power
No Signal
Panel
02 Supervision
Trouble
05 Cellular Trouble
Ethernet
06
Trouble
Receiver Not
07
Available
Receiver
08 Supervision
Trouble
09 FTC Trouble
C24 Communi-
0A cations Configu-
ration Failure
Module
0C Configuration
Trouble
Boot Loader
Failed
HSPA(3G)/Dual Alarm Communicator Installation Manual
T
ROUBLESHOOTING
Trouble Possible Solution
• Check the power connections between the panel and the communicator.
• Confirm PC-LINK cable is properly installed between communicator and
panel.
• Confirm that cellular network service is active in your area.
• Ensure the antenna is securely connected to the radio. Check antenna stub
cable is securely connected to the radio.
• If an external antenna is used, ensure the antenna is securely screwed on to the
antenna cable connector. Check external antenna for damage or open/short.
• Check section [382] toggle option[5] is ON (Alternate Communicator
Enabled).
• Ensure the PC-LINK cable between the panel and communicator is connected
properly (not reversed) and is securely in place.
• Confirm that cellular service is available and active in your area.
• Check all antenna connections.
• Ensure average radio signal strength is CSQ 5 or higher. (See Table 7 ).
• Ensure the SIM card is properly inserted into the SIM card holder.
• Ensure the SIM card has been activated (could take up to 24 hrs after install).
• If this trouble persists, you must relocate the panel (and communicator) or
install an external antenna extension kit.
• Check with your ISP to confirm Internet service is active in your area.
• Ensure your Ethernet cable is securely inserted into the RJ45 jack of the com-
municator and the hub/router/switch.
• Check the link light on the hub/router/switch is ON. If link light is OFF, start
the hub/router/switch.
• If DHCP is used, ensure that the unit has an assigned IP address from the
server. In Section [851] [992] verify a valid IP address is programmed. If not,
contact the network administrator.
• If problem persists, replace the Ethernet cable and RJ45 connector.
• Ensure that the Ethernet path has Internet connectivity.
• If using a static IP address, confirm that the gateway and subnet mask are
entered correctly.
• If the network has a firewall, ensure the network has the programmed
outgoing ports open (default UDP port 3060 and port 3065).
• Ensure that all the receivers are programmed for DHCP or have the proper IP
address and port number.
• Ensure the cellular receiver APNs have been programmed with the access
point name provided by your cellular provider.
• If Common Mode is used, and only one path is initialized while the other path
is not successful, generate a manual test transmission over both paths or power
cycle the communicator to recover the 'Receiver Not Available' trouble.
• This trouble is indicated when supervision is enabled and the unit is not able to
successfully communicate with the receiver.
• If this trouble persists, contact your central station.
• The unit has exhausted all communications attempts to all programmed
receivers for events generated by the communicator.
• Restart the system, if trouble persists, contact your dealer.
• The SIM is active but there is no programming for the communicator.
• Perform a default of the communicator. If trouble persists contact C24 Com-
munications customer service.
• This indication appears when section [021] system account code or
sections [101]; [111]; [201]; and [211] receiver account code have not been
programmed. Ensure that a valid account code has been entered in these sec-
tions.
• Disconnect power, then reconnect power to the communicator module.
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