Communicator Troubleshooting - DSC LE4000 Installation Manual

Table 14: Trouble Code Indications
Trouble
Possible
Indicator
Causes
Digit
00 No Trouble
Panel Supervi-
02
sion Trouble
LTE/3G Cellular
05
Receiver Not
07
Available
Receiver Super-
08
vision Trouble
09 FTC Trouble
Connect24 Con-
0A figuration Fail-
Module Config-
0C
uration Trouble

Communicator Troubleshooting

The status codes for the radio signal strength, typical troubles, possible causes, and troubleshooting
instructions are displayed in the table below.
Table 15: Radio Signal Strength
Signal CSQ
Strength Level
5 Bars 14 +
4 Bars 11 - 13
3 Bars 7 - 10
2 Bars 5 - 6
1 Bar 1 - 4
No Signal 0
The table below displays the Network indicator codes and meaning of each code.
N/A
Check section [382]Toggle Option[5] is ON. (LTE/3G/ Module Enabled)
Ensure the ribbon cable between the Panel and Communicator is connected prop-
Confirm that LTE/3G service is available and active in your area.
Ensure average radio signal strength is CSQ 7 or higher. (See Table 7).
Ensure the SIM card is properly inserted into the SIM card holder.
Trouble
Ensure the SIM card has been activated. (Could take up to 24 hrs after install).
If this trouble persists, relocate the Panel (and Communicator) or install an exter-
If you are using a static IP address make sure the gateway and subnet mask are
If the network has a firewall, ensure the network has the programmed outgoing
Ensure that all the receivers are programmed for DHCP or have the proper IP
Ensure the LTE/3G Receiver APNs have been programmed with the Access Point
This trouble is indicated when supervision is enabled and the unit is not able to
The unit has exhausted all communications attempts to all programmed receiver
The SIM is active but there is no programming for the Communicator.
Ensure a profile has been programmed in Connect24 for the SIM.
You can confirm your programming by calling the Connect24 VRU, or by logging
ure
This indication appears when section [021] System Account Code or section
[101]; [111]; [201]; and [211] Receiver Account Code have not been pro-
grammed. Ensure that a valid account code has been entered in these sections.
Signal Signal
Indicator Indicator
1
1
2
2
0
0
0
Trouble Possible Solutions
erly (not reversed) and is securely in place.
Check all antenna connections.
nal antenna extension kit.
Ensure that the communication path has internet connectivity.
entered correctly.
ports open (Default UDP Port 3060 and Port 3065).
address and port number.
Name provided by your LTE/3G provider.
successfully communicate with the receiver.
If this trouble persists, contact your central station.
for events generated by the Communicator.
Restart the system, if trouble persists, contact your dealer.
into the Connect24 VRU web site.
Signal
Level
2 [dBm]
-84 and
1
higher
1 -90 ~ -85
1 -98 ~ -91
1 -102 ~ -99
2 -108 ~ -103
0 -108.8
24
Signal
Level Action Required
Status
excellent
Location is OK. 3G Signal
strong Strength is greater than CSQ 7.
strong
weak
Relocate Panel if signal strength
shows less than 3 bars.
weak
Check all antenna connections.
Confirm cellular service is active
bad
Relocate Panel.
in area.