Communicator Troubleshooting - DSC neo Power Series Installation Manual

NOTE: For additional details:
Refer to section [983] for troubleshooting the firmware updates
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Refer to section [984] to view the trouble status
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Refer to section [985] for troubleshooting radio initialization
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Trouble Trouble
indication Indicator Digit
No
N/A
Indication
Yellow LED
N/A
– ON Solid
Trouble
LED – 2 02
Flashes
Yellow LED
05
– 5 Flashes
Yellow LED
06
– 6 Flashes
Yellow LED
07
– 7 Flashes

Communicator Troubleshooting

Table 10: Trouble Indications
Possible
Causes
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No Power
l
l
l
No Signal
l
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Panel
Supervision
l
Trouble
l
l
l
l
Cellular Trouble
l
l
l
l
l
Ethernet Trouble
l
l
l
l
l
Receiver Not
Available
l
l
Trouble Possible Solution
Check the power connections between the panel and the
communicator.
Confirm PC-LINK cable is properly installed between
communicator and panel.
Confirm that cellular network service is active in the area.
Ensure the antenna is securely connected to the radio. Check
antenna stub cable is securely connected to the radio.
If an external antenna is used, ensure the antenna is securely
screwed on to the antenna cable connector. Check external
antenna for damage or open/short.
Check section [382] toggle option[5] is ON (Alternate
Communicator Enabled).
Ensure the PC-LINK cable between the panel and
communicator is connected properly (not reversed) and is
securely in place.
Confirm that cellular service is available and active in the area.
Check all antenna connections.
Ensure average radio signal strength is CSQ 5 or higher. (See
Table 7 ).
Ensure the SIM card is properly inserted into the SIM card
holder.
Ensure the SIM card has been activated (could take up to 24
hrs after install).
If this trouble persists, relocate the panel (and communicator)
or install an external antenna extension kit.
Check with the ISP to confirm Internet service is active in the
area.
Ensure the Ethernet cable is securely inserted into the RJ45
jack of the communicator and the hub/router/switch.
Check the link light on the hub/router/switch is ON. If link light is
OFF, start the hub/router/switch.
If DHCP is used, ensure that the unit has an assigned IP
address from the server. In Section [851] [992] verify a valid IP
address is programmed. If not, contact the network
administrator.
If problem persists, replace the Ethernet cable and RJ45
connector.
Ensure that the Ethernet path has Internet connectivity.
If using a static IP address, confirm that the gateway and
subnet mask are entered correctly.
If the network has a firewall, ensure the network has the
programmed outgoing ports open (default UDP port 3060 and
port 3065).
Ensure that all the receivers are programmed for DHCP or
have the proper IP address and port number.
Ensure the cellular receiver APNs have been programmed
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