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Ethernet Trouble (6 Flashes)
This trouble is indicated when Ethernet link between the transmitter and the local switch or router is absent. This trouble will
also be indicated if the unit fails to get Dynamic Host Control Protocol (DHCP) settings from the DHCP server. (Not active if Eth-
ernet receivers are not programmed).
Receiver Not Available (7 Flashes)
This trouble is indicated if the unit is not able to successfully initialize with any of the programmed receivers. Unprogrammed
receivers are excluded.
Receiver Supervision Trouble (8 Flashes)
This trouble is indicated when receiver supervision is enabled and communication between the communicator module and the
receiver fails. Trouble is indicated if Ethernet 1 is supervised and does not receive a heartbeat from the receiver.
FTC Trouble (9 Flashes)
This trouble is indicated when the unit fails to communicate module events to the central station. Trouble is displayed after the
unit has exhausted all communications attempts to all programmed receivers for events generated by the communicator.
Module Configuration Trouble (12 Flashes)
This trouble is indicated when the system account code or the receiver account have not been programmed. Disabled receiv-
ers are excluded.
Red Network Connection Status LED
BLINKING: Indicates communications in progress.
Once quickly for outgoing Ethernet transmission.
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Twice quickly to indicate incoming Ethernet ACK/NACK.
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OFF: This is the normal state of the red network connection status LED. There are no network connection issues present.
ON: There is a problem with the Ethernet or the cellular network connection. LED will be ON if any of the following occur:
Ethernet cable is not connected
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DHCP configuration times out.
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Network Activity LED (Red)
Ethernet Activity: Red LED will blink quickly once for transmit, or twice for receive.
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NOTE: For additional details:
Refer to section [983] for troubleshooting the firmware updates
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Refer to section [984] to verify the trouble status
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Trouble
Trouble
Indicator
Indication
Digit
No Indication
N/A
Yellow LED –
02
2 Flashes
Yellow LED –
06
6 Flashes
Communicator Troubleshooting
Table 6: Trouble Indications
Possible
Causes
Check the power connections between the panel and the communicator.
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Confirm PC-LINK cable is properly installed between communicator and
No Power
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panel.
Check section [382] toggle option[5] is ON (Alternate Communicator
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Panel
Enabled).
Supervision
Ensure the PC-LINK cable between the panel and communicator is
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Trouble
connected properly (not reversed) and is securely in place.
Check with the ISP to confirm Internet service is active in the area.
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Ensure the Ethernet cable is securely inserted into the RJ45 jack of the
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communicator and the hub/router/switch.
Check the link light on the hub/router/switch is ON. If link light is OFF, start the
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Ethernet
hub/router/switch.
Trouble
If DHCP is used, ensure that the unit has an assigned IP address from the
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server. In Section [851] [992] verify a valid IP address is programmed. If not,
contact the network administrator.
If problem persists, replace the Ethernet cable and RJ45 connector.
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Trouble Possible Solution
10
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