Page 1 Welcome! Thank you for your purchasing this Canon product. This Reference Guide describes how to use the S800 printer. Click this button if you are using this guide for the first time. Contents Index...
Page 2: Time
Me. If you are using Windows NT 4.0 or Windows 2000, refer to the BJ Printer Driver Guide for Windows NT 4.0 and Windows 2000 Users. To open the file, click the Start button on the desktop, point to programs, click S800, and then click Guide. Contents...
Page 3: How To Use This Reference Guide
How to use this Reference Guide This is a brief explanation of how to use the screen buttons in this Reference Guide. About buttons in this guide Buttons are provided in the bottom right corner of every page to help you navigate through the guide. If you are using a version of Acrobat Reader earlier than 4.0...
Page 4 How to use this Reference Guide (cont.) Conventions and marks Trademarks The following marks are used in this Reference Guide to • Canon and BJ are registered trademarks or trademarks attract your attention to important information: of Canon Inc. Instructions that if ignored could result in Warning! ®...
Page 5 Refer to the Contact List provided with the printer for the contact point of your nearest Canon ofﬁce. • Canon is not responsible for any damages, direct or indirect, arising from or related to the use of this printer. Contents...
Page 6: Using Acrobat Reader
Using Acrobat Reader This is a brief explanation of how to use the buttons in the toolbar of Acrobat Reader. In addition to the buttons provided on every page of this Displays the first page. Reference Guide, you can use the Acrobat Reader Displays the previous page.
Page 7 Using Acrobat Reader (cont.) Sizing the Acrobat Reader screen To maximise the display of the Reference Guide, click the maximise button in the upper right corner of the window. Contents Index...
Page 8: Using The Printer Driver On-Line Help
Using the printer driver on-line Help If you have a question about an option or procedure while you are using the printer driver, or if you want to know more about a feature, follow the procedures below to use the on-line Help. Opening main on-line Help On a sheet provided with a Help button, click the button to open main on-line Help.
Page 9: Table Of Contents
Table of Contents If you are using a Bubble Jet Printer for the first Chapter 3 time ... Utility Programs Used with the Printer Driver How to use this Reference Guide What is the BJ Status Monitor? What is the BJ Background Monitor? Using Acrobat Reader What is the BJ Backgrounder? Using the printer driver on-line Help...
Page 10 Table of Contents (Cont.) Printing on both sides of a page Ink supply exhausted Creating a large poster from one image Paper supply exhausted Printing a booklet Printed colour is not what you expect Printing on thick paper Colour image printed in monochrome Printed colours are not clear Adjusting ink density Printed colour does not match screen colour...
Page 11 Table of Contents (Cont.) Backs of printed pages stained with ink BJ Status Monitor does not display Printed pages wrinkled, warped, wavy Cannot perform background printing Ink spread and blurred on printed sheets Printer not recognised by the system Printed surface streaked, scratchy, not sharp If you cannot solve the problem ...
Page 12: Chapter 1 Getting Acquainted With The Printer
Chapter 1 Getting Acquainted with the Printer Chapter 1 Getting Acquainted with the Printer This chapter describes the basic features of the printer and introduces the software you will use to operate the printer. How the printer operates How a print job executes Cancelling print jobs Programs used with the printer General procedure for starting a print...
Page 13: How The Printer Operates
Chapter 1 Getting Acquainted with the Printer How the printer operates How does the printer print the illustration or text you have created with a software application on your computer? The data is sent from the computer to the printer. You create a text, illustration with the software application.
Page 14: How A Print Job Executes
Chapter 1 Getting Acquainted with the Printer How a print job executes This is a general description of how a Canon Bubble Jet printer operates. The document created with software application is converted to print data. The print data is sent from the computer to the printer.
Page 15: Cancelling Print Jobs
Chapter 1 Getting Acquainted with the Printer Cancelling print jobs Press the RESUME button to cancel printing. Printing halts and the sheet is ejected after pressing the RESUME button. • You can also cancel a print job with the BJ Memo Status Monitor, BJ Backgrounder or BJ Background Monitor.
Page 16: Programs Used With The Printer
Chapter 1 Getting Acquainted with the Printer Programs used with the printer Here is a summary of the printer driver and the other utility programs that are used in addition to the printer driver when the printer executes a print job. Printer driver BJ Background Monitor...
Page 17: General Procedure For Starting A Print Job
2 From the File menu, select Print. 3 In the Print dialog box, make sure that Canon S800 is displayed in the Name box, then click the Properties button to open the printer driver.
Page 18: Chapter 2 Getting Acquainted With The Printer Driver
Chapter 2 Getting Acquainted with the Printer Chapter 2 Getting Acquainted with the Printer Driver This chapter describes how the printer driver operates and shows you how to perform some basic procedures using the printer driver. What is the printer driver? Opening the printer driver Opening the printer driver from a software application...
Page 19: What Is The Printer Driver
Chapter 2 Getting Acquainted with the Printer What is the printer driver? The printer driver provides a vital link between the software application and the printer. The printer driver takes the data created by the software application, converts it to a format that the printer can understand, and then sends it to the printer.
Page 20: Opening The Printer Driver
Chapter 2 Getting Acquainted with the Printer Opening the printer driver There are two ways to open the printer driver. You can open the printer driver to change settings before Opening the printer driver from a software each print job, or you can open the printer directly from application the Windows desktop to perform maintenance.
Page 21: Opening The Printer Driver From A Software Application
For details, follow instructions provided with your software application. 2 Make sure that Canon S800 is displayed for the Name of the printer. • If Canon S800 is not displayed in the Name box, click the down-arrow and select Canon S800 from the drop-down list of available printers.
Page 22 Chapter 2 Getting Acquainted with the Printer Opening the printer driver from a software application (cont.) This is the Printer Properties dialog box opened from the software application. Use this dialog box to set up special print jobs for colour photographs and text documents. •...
Page 23: Opening The Printer Driver Directly
1 Click the Start button, point to Settings, and click Printers. • The Printers window opens. 2 Click the Canon S800 printer icon to highlight it. 3 From the File menu, select Properties. • The Printer Properties dialog box opens.
Page 24 Chapter 2 Getting Acquainted with the Printer Opening the printer driver directly (cont.) This is the Printer Properties dialog box opened directly The other tabs are identical to the ones you see when from the Windows desktop. When you open the printer you open the printer driver from a software application.
Page 25: Viewing The Printer Driver Settings
Chapter 2 Getting Acquainted with the Printer Viewing the printer driver settings To view the printer driver settings, click a tab on the Printer Properties dialog box. The printer driver is provided with four tabs: Main Page Layout Stamp/Background Maintenance 1 Click a tab to view the settings for each tab.
Page 26: Restoring The Printer Driver Default Settings
Chapter 2 Getting Acquainted with the Printer Restoring the printer driver default settings What are the default settings? The default settings are the original settings when you install the printer driver. You can restore all the printer driver options and features to the default setting on each tab.
Page 27: Driver
Chapter 3 Utility Programs Used with the Printer Driver Chapter 3 Utility Programs Used with the Printer Driver This chapter describes all the programs that support the printer driver when a print job is executed. Before you use the printer, make sure that you know the purpose of these utility programs and how they are used.
Page 28: What Is The Bj Status Monitor
Chapter 3 Utility Programs Used with the Printer Driver What is the BJ Status Monitor? The BJ Status Monitor monitors the performance of the printer from the computer. The BJ Status Monitor checks the progress of the print job, monitors the level in ink in the ink tanks, informs you immediately after an error occurs and automatically presents solutions for the problem.
Page 29 If you want to check the progress of the print job, click this icon on the taskbar to open the BJ Status Monitor. 1 Click the icon labelled Canon BJ Status Monitor on the task bar. • The BJ Status Monitor opens.
Page 30 Chapter 3 Utility Programs Used with the Printer Driver What is the BJ Status Monitor (cont.) Conﬁrming the ink level in the ink tanks To conﬁrm the level of ink remaining in the ink tanks, open the BJ Status Monitor in the printer driver. 1 Open the printer driver, click the Maintenance tab, and click the Start Status Monitor button.
Page 31: What Is The Bj Background Monitor
Chapter 3 Utility Programs Used with the Printer Driver What is the BJ Background Monitor? The BJ Background Monitor allows you to monitor and manage background printing. Background printing includes all print jobs queued and awaiting execution, as well as the current print job in progress.
Page 32 When a print job starts, the BJ Background Monitor starts automatically and displays its icon on the taskbar. 1 Click the Canon BJ Background Monitor icon on the taskbar. 2 Check the print jobs queued for printing. Cancelling a print job You can cancel a print job queued for printing.
Page 33: What Is The Bj Backgrounder
Chapter 3 Utility Programs Used with the Printer Driver What is the BJ Backgrounder? When you are using background printing, the BJ Backgrounder monitors the progress of the print data transfer from the computer to the printer. When a print job starts, the BJ Backgrounder opens automatically and displays the progress of the data transfer.
Page 34: What Is The Bj Printer Monitor
Chapter 3 Utility Programs Used with the Printer Driver What is the BJ Printer Monitor? The BJ Printer Monitor is the software application used when more than one Canon Bubble Jet printer is connected to your system. The BJ Printer Monitor displays in a list format the name of the port, connection status, ink remaining, and other information of all the Bubble Jet printers.
Page 35 Chapter 3 Utility Programs Used with the Printer Driver What is the BJ Printer Monitor? (cont.) USB connected Printer Displays the status of a printer connected via the USB in Windows 98 or Windows Me. Displays the printer name, port connection, and name of the cartridge installed.
Page 36: Cancelling A Print Job
Chapter 3 Utility Programs Used with the Printer Driver Cancelling a print job Cancelling a print job with the BJ Backgrounder When the BJ Backgrounder dialog box is on the screen, use the following procedure to cancel the print job. 1 Click the Cancel button.
Page 37 Monitor When the Background Printing option is switched off, use the following procedure to cancel the print job. 1 Click the Canon BJ Status Monitor icon on the taskbar. • The BJ Status Monitor opens. 2 Click the Cancel Printing button.
Page 38 When the Background Printing option is switched on, use the following procedure to cancel the print job in progress or queued for printing. 1 Click the Canon BJ Background Monitor icon on the taskbar. • The BJ Background Monitor dialog box opens.
Page 39: Changing The Order Of Queued Print Jobs
Changing the order of queued print jobs You can use the BJ Background Monitor to change the order of the print jobs queued for printing. 1 Click the Canon BJ Background Monitor icon in the taskbar. • The BJ Background Monitor opens.
Page 40: Chapter 4 Using The Printer Driver
Chapter 4 Using the Printer Driver Chapter 4 Using the Printer Driver This chapter describes the basic procedures for using the printer driver as well as some special convenient features. Basic printer settings Using the simulated illustration feature Printing on a non-standard page size Printing on both sides of a page Using scaled printing for enlargement/ Creating a large poster from one image...
Page 41: Basic Printer Settings
Chapter 4 Using the Printer Driver Basic printer settings This section describes how to select the print mode best suited for a print job. To set up a print job, you only have to select the print mode that best describes the print job. By clicking the icon that best describes the content of the print job, the optimum settings will be selected for you.
Page 42 Chapter 4 Using the Printer Driver Basic printer settings (cont.) Prepared Print Modes • When you select a Print Mode icon, you Refer to the table below for a list of the prepared print Memo select automatically not only the Media Type modes.
Page 43 Chapter 4 Using the Printer Driver Basic printer settings (cont.) Selecting a print mode Follow this procedure to select a print mode. 1 On the Main tab, click an icon in the Choose Print Mode box that best describes the document that you want to print.
Page 44 Chapter 4 Using the Printer Driver Basic printer settings (cont.) 4 Look at the illustration to conﬁrm the paper feed method, and paper thickness lever setting. 5 Click the OK button to close the Printer Properties dialog box. Click the Advanced button if you want to check the settings.
Page 45: Printing On A Non-Standard Page Size
Chapter 4 Using the Printer Driver Printing on a non-standard page size In addition to the standard page sizes, you can set up a print job for a non-standard page size by setting the width and height of the page. You can set a non-standard pager size within the following range.
Page 46: Using Scaled Printing For Enlargement/Reduction
Chapter 4 Using the Printer Driver Using scaled printing for enlargement/reduction You can automatically enlarge or reduce the size of the printed page by loading larger or smaller paper in the printer and changing the Printer Paper Size setting. Paper size change for enlargement A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A...
Page 47: Printing Multiple Pages On One Sheet
Chapter 4 Using the Printer Driver Printing multiple pages on one sheet You can print two or four pages at reduced size on one sheet of paper. This printing method not only saves paper, it is also useful for printing double-page pictures or charts, and printing pages for binding.
Page 48: Printing A Colour Document In Greyscale
Chapter 4 Using the Printer Driver Printing a colour document in greyscale Colour images can be printed with greyscale. Each colour is printed in gradations of grey with bright colours printed white and dark colours printed black. Colour image printed with greyscale 1 On the Main tab, click and check on the Grayscale Print box.
Page 49: Rotating A Document 90 Degrees For Landscape Printing
Chapter 4 Using the Printer Driver Rotating a document 90 degrees for Landscape printing A document can be rotated 90 degrees for printing. A wide document can be rotated 90 degrees and printed on paper loaded lengthways in the sheet feeder or manual feed slot.
Page 50: Page Ordered Printing
Chapter 4 Using the Printer Driver Page ordered printing Follow this procedure to execute page ordered printing. Printing normally executes from the ﬁrst page to the last, but you can reverse the page order and print from the last page to the ﬁrst. If you are printing more than one copy of the same document, you can also collate the pages.
Page 51: Applying Stamps To
Chapter 4 Using the Printer Driver Applying stamps to pages Colourful stamps can be printed on the pages. A selection of pre-registered stamps (IMPORTANT, CONFIDENTIAL, etc.) are available for immediate use, or you can create your own stamps in bold colour with borders.
Page 52: Printing An Artistic Background Behind Text
Chapter 4 Using the Printer Driver Printing an artistic background behind text A colourful bitmap ﬁle can be printed behind text to create an artistic effect. By adjusting the density of the background printing you can experiment with a variety of effects. Pages printed with artistic background Let's Party! Let's Party!
Page 53: Printing A Full Colour Image In One Colour
Chapter 4 Using the Printer Driver Printing a full colour image in one colour A full colour image can be printed in one colour. You can select one of the settings provided (Sepia, Blue, Pink, Green) or select a colour you like with the Colour slide bar.
Page 54: Using The Simulated Illustration Feature
Chapter 4 Using the Printer Driver Using the simulated illustration feature A colour photograph can be converted to simulate an hand-drawn illustration to create an artistic effect. The brightness of the illustration simulation can be adjusted with four levels. Four-level adjustment with simulated illustration 1 On the Main tab, click the Advanced button.
Page 55: Printing On Both Sides Of A
Chapter 4 Using the Printer Driver Printing on both sides of a page Pages can be printed on both sides with the Duplex Printing option. You can also specify a margin on the long or short sides for binding. Long-side stapling Short-side stapling * Back * Front...
Page 56: Creating A Large Poster From One Image
Chapter 4 Using the Printer Driver Creating a large poster from one image Poster printing allows you to print the enlarged original of four or nine sheets. You can paste printed sheets together into a large poster. Sectional printing for a poster * 2 x 2 (4 sheets) 1 On the Page Layout tab, click and check on the Poster * 3 x 3 (9 sheets)
Page 57: Printing A Booklet
Chapter 4 Using the Printer Driver Printing a booklet Booklet Printing is a special feature of Two-sided Printing. The pages are printed four to a sheet (2 pages each on front and back) and ordered in such as way as the pages will be numbered consecutively after they are folded together and bound.
Page 58: Printing On Thick Paper
Chapter 4 Using the Printer Driver Printing on thick paper This section describes how to print on thick paper. Thick paper must be fed into the manual feed slot at the rear of the printer after selecting Other Paper for the Media Type in the printer driver.
Page 59 Chapter 4 Using the Printer Driver Printing on thick paper (cont.) Setting thick paper for manual feed 1 Lower the paper thickness lever to the mark and 2 With the print surface facing up, align the sheet with make sure that the printer is switched on. the left side of the manual feed slot, and insert the sheet into printer until it stops.
Page 60: Adjusting Ink Density
Chapter 4 Using the Printer Driver Adjusting ink density This section describes how to adjust ink density. If the overall appearance of an image is too dark or too light, you can adjust the amount of ink used for the print job to make the image lighter or darker.
Page 61: Adjusting The Print Quality And Halftoning
Chapter 4 Using the Printer Driver Adjusting the print quality and halftoning If the results of the print job are not satisfactory, you can perform ﬁne adjustment of the Print Quality or Halftoning settings. However, if there is a problem with the original data, adjusting these settings may have little or no effect.
Page 62 Chapter 4 Using the Printer Driver Adjusting the print quality and halftoning (cont.) Halftoning Diffusion Printing is done by ejecting dots of ink onto paper. The Smoothes different colours with a random pattern of method of arranging these dots is called halftoning. dots.
Page 63: Using The Image Optimizer
Chapter 4 Using the Printer Driver Using the Image Optimizer This section describes how to use the Image Optimizer option. Use the Image Optimizer feature to smooth jaggies in rough images you have captured from Internet home pages or other sources. Before image After image optimisation...
Page 64: Using The Photo Optimizer Pro
Chapter 4 Using the Printer Driver Using the Photo Optimizer PRO Use this procedure to reproduce natural colour in photographs created with a digital camera. When you print only image data, you can produce the best possible natural colour as long as you select Camera for the print mode.
Page 65: Adjusting The Colour
Chapter 4 Using the Printer Driver Adjusting the colour Follow this procedure to adjust the colour. Adjust the colour to attain the colour tones that you want in the printed image. The ICM colour adjustment feature is available with Windows versions other than with Windows 95.
Page 66 Chapter 4 Using the Printer Driver Adjusting the colour (cont.) Here is a brief summary of the Colour Adjustment options. Colour Balance Adjusts the colour balance (amount of ink used) for each colour (Cyan, Magenta, Yellow, Black). Output Style Speciﬁes whether to emphasise intermediate tones for a photograph or produce bright, primary colours in a graphic image in the printed output.
Page 67: Chapter 5 Using Special Print Media
Chapter 5 Using Special Print Media Chapter 5 Using Special Print Media This chapter describes how to use special print media designed for Canon Bubble Jet printers. Printing on transparencies (OHP ﬁlm) • After a picture is printed, we recommend that you allow it to dry for at least 24 hours.
Page 68 Memo transparencies that are not speciﬁcally make sure that the printer is switched on. recommended for the S800 such as 3 Raise the paper rest. Lower and pull out the paper transparency ﬁlms designed for use photocopiers or other printers. Use only output tray and slide the paper guide to the left.
Page 69 Chapter 5 Using Special Print Media Printing on transparencies (OHP ﬁlm) (cont.) 4 Fan the transparencies to remove static cling and tap them against the ﬂat surface to align the edges. OHP ﬁlm Plain paper • Always handle transparencies by the edges Cautions 5 Set one sheet of plain paper behind the stack.
Page 70 Chapter 5 Using Special Print Media Printing on transparencies (OHP ﬁlm) (cont.) 7 Open the printer driver. In the Choose Print Mode box, click the Print Mode icon appropriate for the print job and select Transparency for the Media Type. 8 Conﬁrm that A4 is selected for the Page Size.
Page 71 Chapter 5 Using Special Print Media Printing on transparencies (OHP ﬁlm) (cont.) 10 Remove each sheet of printed ﬁlm as it is ejected from the printer. • Handle printed ﬁlm by the edges and never touch the printed surfaces. Allow at least 15 minutes for the ﬁlm to dry.
Page 72: Creating An Advertising Or Party Banner
Creating an advertising or party banner Use this procedure to print a party or advertising banner on Banner Paper. Banner Paper consists of connected sheets of A4 size paper. For best results, Canon Banner Paper is recommended. Welcome to House warming Party!! 1 Using the software application, create the text and artwork for the banner design.
Page 73 Chapter 5 Using Special Print Media Creating an advertising or party banner (cont.) 4 Count the number of sheets you will need for the print job, add one more sheet than is needed for printing, and tear the strip off from the stack. •...
Page 74 Chapter 5 Using Special Print Media Creating an advertising or party banner (cont.) 6 Near the top of the paper rest, gently crease the line between the ﬁrst and second sheet. 7 Arrange the printer so the printed banner can hang over the edge of the desk or work table as they are ejected from the printer.
Page 75 Chapter 5 Using Special Print Media Creating an advertising or party banner (cont.) 8 Open the printer driver. On the Main tab, select the print mode icon for the print job under Choose Print Mode then select Plain Paper for the Media Type. 9 Click the Page Layout tab and select A4 for the Page Size.
Page 76 Chapter 5 Using Special Print Media Creating an advertising or party banner (cont.) 11 Read the message and click the OK button then click the OK button to close the Printer Properties dialog box. • Follow the instructions of the software application you are using to complete a print job.
Page 77: Creating An Original T-Shirt Design With A T-Shirt Transfer
Use a T-Shirt Transfer to print the image of your favourite photograph or cartoon onto a transfer then apply the transfer to the T-shirt with a hot household iron. For best printing results, Canon T-Shirt Transfer TR-201 is recommended. 1 Using the software application, capture or create the photograph or create the design that you want to transfer to the T-shirt.
Page 78 Chapter 5 Using Special Print Media Creating an original T-shirt design with a T-Shirt Transfer (cont.) 4 Remove one T-Shirt Transfer from the package, and with the print side up (the side without the green lines), align sheet with the right side of the sheet feeder and insert the sheet into the printer.
Page 79 Chapter 5 Using Special Print Media Creating an original T-shirt design with a T-Shirt Transfer (cont.) 6 Conﬁrm that A4 is selected for the Page Size. 7 Click the OK button to close the Printer Properties dialog box. • Follow the instructions of the software application you are using to complete the print job.
Page 80 Chapter 5 Using Special Print Media Creating an original T-shirt design with a T-Shirt Transfer (cont.) 9 Follow the detailed instructions provided with the • Apply the transfer to a T-shirt as soon as it is T-Shirt Transfer TR-201 package to apply the transfer Memo ﬁnished printing.
Page 81: Chapter 6 Troubleshooting
Chapter 6 Troubleshooting Chapter 6 Troubleshooting This chapter describes what you should do in a situation where you do not understand a procedure and how to solve minor problems. If you experience a problem, select the heading that best describes to problem and browse through the presented problem descriptions and solutions.
Page 82: Scratchy Or Streaked Printing
Chapter 6 Troubleshooting Scratchy or streaked printing This section describes streaked printing and how to correct the problem by cleaning and aligning the print head. Perform these procedures as soon as a problem occurs in order to maintain sharp printing. What causes poor printing? Printing a nozzle check pattern Cleaning the print head...
Page 83: What Causes Poor Printing
Chapter 6 Troubleshooting What causes poor printing? When you see white streaks in printed text, photographs, or graphic illustrations, you should consider the following causes for these problems: Printing on the wrong side of special print media Ink supply from an ink tank is low or exhausted The print head is clogged The print head is worn out or damaged Here is a general summary of the actions you should...
Page 84 Chapter 6 Troubleshooting What causes poor printing? (cont.) Is the print head clogged or worn out? If the ink level in all of the tanks is sufﬁcient, the print head could be clogged or worn out. You can determine this by printing a nozzle check pattern. Print a nozzle check pattern •...
Page 85 Chapter 6 Troubleshooting What causes poor printing? (cont.) Deep clean the print head • Deep cleaning the print head Reference After deep cleaning the print head, print a nozzle check pattern. Call for Service If you determine that the print head is worn out or damaged, call for service.
Page 86: Printing A Nozzle Check Pattern
Chapter 6 Troubleshooting Printing a nozzle check pattern At the ﬁrst sign of streaked or bizarre colours in a printout, print a nozzle check pattern. Checking the nozzle check pattern determines: Whether the ink is ejecting normally from the print head nozzles.
Page 87 Chapter 6 Troubleshooting Printing a nozzle check pattern (cont.) 3 Read the message and click the OK button. 4 Read the next message and click the OK button. 5 Visually check the nozzle check pattern and check colour patterns for each nozzle. •...
Page 88: Cleaning The Print Head
Chapter 6 Troubleshooting Cleaning the print head If the nozzle check pattern shows that the lines are broken, you should consider that the print head requires cleaning. After cleaning the print head, if printing is still not normal check the ink tanks and make sure that they have sufﬁcient ink. In one or more ink tanks are empty, replace them.
Page 89 Chapter 6 Troubleshooting Cleaning the print head (cont.) 3 Read the message and click the OK button. • Print head cleaning begins and the POWER/ ERROR lamp blinks green until print head cleaning is ﬁnished. Always wait for the lamp to stop blinking (print head cleaning requires about 30 seconds).
Page 90 Chapter 6 Troubleshooting Cleaning the print head (cont.) 5 Print another nozzle check pattern to check the results of the print head cleaning. 6 If the nozzle check pattern is not crisp and clear, check the ink tanks. If one or more of the ink tanks are low, the BJ Status Monitor will display an ink low warning.
Page 91: Deep Cleaning The Print Head
Chapter 6 Troubleshooting Deep cleaning the print head If the ink levels in the ink tanks are sufﬁcient and print head cleaning does not solve the blurring or streaking in your prints, deep clean the print head. 1 Make sure that the printer is switched on. 2 Open the printer driver, click the Maintenance tab, and click the print head deep cleaning icon Reference...
Page 92 Chapter 6 Troubleshooting Deep cleaning the print head (cont.) 3 Read the message and click the OK button. • Print head deep cleaning begins and the POWER/ ERROR lamp blinks green. Always wait for the lamp to stop blinking (deep cleaning requires about 1 minute).
Page 93: Replacing Ink Tanks
2 Press on the tab of the empty ink tank to release it and pull it out of the slot. • Use only ink tanks speciﬁcally designed for Cautions the S800 printer: BCI-6Bk, BCI-6C, BCI-6M, BCI-6Y, BCI-6PC Photo, BCI-6PM Photo. Other ink tanks are not compatible with the Printhead.
Page 94 Chapter 6 Troubleshooting Replacing ink tanks (cont.) 3 Remove an ink tank from its protective cover. Pull the orange protective tape along the dotted line to open the seal then remove the ﬁlm. 4 Press gently on the orange protective cap with your thumb, and slowly twist in the direction of the arrow and remove it.
Page 95 Chapter 6 Troubleshooting Replacing ink tanks (cont.) 6 Firmly press down on the O-mark on the top of the ink tank until it locks in place. Click 7 Close the front cover. • The Printhead holder moves to the home position. •...
Page 96: Ink Supply Exhausted
Chapter 6 Troubleshooting Ink supply exhausted When an ink tank runs out of ink during a print job, follow this procedure to replace the ink tank. After replacing the ink tank, the printer resumes printing automatically after you close the front cover. 1 Open the front cover.
Page 97: Paper Supply Exhausted
Chapter 6 Troubleshooting Paper supply exhausted When the paper supply runs out during a print job, follow this procedure to re-supply paper to the printer. 1 Set paper in the sheet feeder. 2 Press the RESUME button on the operation panel. •...
Page 98: Printed Colour Is Not What You Expect
Chapter 6 Troubleshooting Printed colour is not what you expect If printed colour is not what you expect, read this section and follow the instructions to solve the problem. Colour image printed in monochrome Printed colours are not clear Printed colour does not match screen colour Colour with uneven or streaked patterns...
Page 99: Colour Image Printed In Monochrome
Chapter 6 Troubleshooting Colour image printed in monochrome Check Point Check Point Greyscale printing on? Make sure the Grayscale Print box is not checked on the Main tab. If the Grayscale Print box is checked, click and check it off. 1 Open the printer driver.
Page 100 Check the name of the printer selected in the Print dialog of the software application. Make sure that Canon S800 is selected for the print job. • For details about opening the Print dialog,...
Page 101 Chapter 6 Troubleshooting Printed colours are not clear Check Point Check Point Is the paper suitable for colour printing? For print jobs that contain photographs or colour illustrations, use High Resolution Paper, Glossy Photo Paper, Photo Paper Pro, High Gloss Film, or other special media.
Page 102 Check Point Are you using a reﬁlled ink tank? Frequently you may not be able to attain sufﬁcient colour quality with reﬁlled ink tanks. For the best printing results, Canon genuine ink tanks designed for this printer are recommended. Contents Index...
Page 103 Chapter 6 Troubleshooting Printed colour does not match screen colour The blue and yellow colours you see on the monitor appear purple and deep green on the printed sheet. What can cause this difference in colour? The methods used to produce colour on a monitor and reproduce printed colours are different.
Page 104 Chapter 6 Troubleshooting Printed colour does not match screen colour (cont.) Check Point Check Point Are the printer driver settings correct for the print media and the content of the print job? Open the printer driver and select the correct Print Mode icon for the print job under Choose Print Mode.
Page 105 Chapter 6 Troubleshooting Colour with uneven or streaked patterns Check Point Check Point Is Print Quality set for Fast on the Quality tab? If Print Quality is set for Fast, change the setting to Fine. 1 Open the printer driver. 2 On the Main tab, click the Advanced button.
Page 106 Chapter 6 Troubleshooting Colour with uneven or streaked patterns (cont.) Check Point Check Point Is the print head aligned? If the print head is not aligned, the printout could be uneven or streaked. Print a nozzle check pattern and visually check the condition of the print head. If the lines in pattern are streaked with white, align the print head.
Page 107: Aligning The Print Head
Chapter 6 Troubleshooting Aligning the print head Follow this procedure to print a print head alignment pattern and align the print head. When you install a new Printhead, every time you remove a Printhead from the printer, or if you notice streaking in printed photographic images, align the print head.
Page 108 Chapter 6 Troubleshooting Aligning the print head (cont.) 2 Open the printer driver, click the Maintenance tab, and click the print head alignment icon • Opening the printer driver directly Reference 3 Read the message and click the OK button. •...
Page 109 Chapter 6 Troubleshooting Aligning the print head (cont.) 5 Read the message and click the Yes button. 6 Visually check the patterns, note the numbers where the pattern appears to have less vertical white streaking, then enter these numbers for the Horizontal Alignment and Bi-directional Alignment settings or use the up or down arrows on the spinboxes to change the displayed number.
Page 110: Text Characters Broken Or Printed With The Wrong
Chapter 6 Troubleshooting Text characters broken or printed with the wrong colour • If any of the patterns are not correct, repeat Steps 2 Check Point Check Point and 3 until the problem is corrected. Has an ink tank run out of ink, or are some of the nozzles on the print head clogged? Broken characters or characters printed with the wrong colour can be caused by an ink tank running out of ink or...
Page 111 Chapter 6 Troubleshooting Printing is unsatisfactory If bizarre or meaningless characters or symbols print, if the print job fails to complete, and so on, check the following items. Meaningless characters, symbols printing Printed text rotated 90 degrees, and print job fails to complete Text or image is reversed (mirrored) Bottom portion of a page does not print Stamp does not print correctly...
Page 112: Meaningless Characters, Symbols Printing
Did the previous print job halt before completion? There could be data remaining in the printer and Selection of a printer driver other than the S800 printer computer. Switch off the printer then shut down the driver could generate meaningless characters and computer.
Page 113 Chapter 6 Troubleshooting Meaningless characters, symbols printing (cont.) Check Point Check Point Check Point Check Point Are the computer and printer securely Is there a problem with the original ﬁle? connected? Execution of a print job with a custom document could cause meaningless characters and symbols to print if there is a problem with the content of the original ﬁle, or if there is a problem with an option in the software...
Page 114 Chapter 6 Troubleshooting Meaningless characters, symbols printing (cont.) Check Point Check Point Is the printer port set for ECP mode? ECP mode If the computer printer port is set for ECP mode, this could cause problems. Cancel the ECP mode and try again.
Page 115: Printed Text Rotated 90 Degrees, And Print Job
Chapter 6 Troubleshooting Printed text rotated 90 degrees, and print job fails to complete Check Point Check Point Is the Orientation option set correctly? If the paper is set in the printer vertically and Landscape is set for Orientation, the printed image will be rotated 90 degrees.
Page 116 Chapter 6 Troubleshooting Text or image is reversed (mirrored) Check Point Check Point Is T-Shirt Transfer selected for the Media Type? 1 Open the printer driver. 2 On the Main tab, check the Media Type setting and conﬁrm that it matches the media that you are using for the print job.
Page 117: Bottom Portion Of A Page Does Not Print
Chapter 6 Troubleshooting Bottom portion of a page does not print Check Point Check Point Does the Page Size selection match the size of the paper that you are using for the print job? If the Page Size selection does not match the size of the paper that you are using for the print job, this could prevent part of the page from printing.
Page 118 Chapter 6 Troubleshooting Bottom portion of a page does not print (cont.) Check Point Check Point Check Point Check Point Is the printer port set for ECP mode? Are the computer and printer securely connected? ECP mode If the computer printer port is set for ECP mode, this A faulty cable connection at the printer or computer could could cause problems.
Page 119 Details tab, and check the port setting. 3 If the port selection for the WPS printer driver is the same as the port for the S800 printer driver, change the WPS printer driver port setting to FILE or delete the WPS printer driver.
Page 120: Stamp Does Not Print Correctly
Chapter 6 Troubleshooting Stamp does not print correctly Check Point Check Point Is the stamp printing on one page only? Check the settings for the Stamp option on the Stamp/ Background tab. If you want the stamp printed on every page, make sure the “Stamp ﬁrst page only”...
Page 121 Chapter 6 Troubleshooting Stamp does not print correctly (cont.) Check Point Check Point Is the printed stamp hidden behind an image? Check the Stamp option on the Stamp/Background sheet and conﬁrm that “Place stamp over text” box is checked. 1 Open the printer driver. 2 Click the Stamp/Background tab.
Page 122: Cannot Execute Scaled (Enlarged/Reduced) Printing
Chapter 6 Troubleshooting Cannot execute scaled (enlarged/reduced) printing correctly Check Point Check Point Does the Printer Paper Size setting match the size of the paper set in the printer? For Scaled Printing, the Page Size selection and the paper size selection in the software application must be the same on the Page Layout tab, and the size of the paper loaded in the printer must be selected under Printer Paper Size.
Page 123 Chapter 6 Troubleshooting Single ﬁle page prints over two or more pages Check Point Check Point Is the paper size selection in the software application the same as the Page Size selection in the printer driver? Use the same page size settings in the software application and in the printer driver.
Page 124 Chapter 6 Troubleshooting Single ﬁle page prints over two or more pages (cont.) Check Point Check Point Are the margin settings in the software application too large? Select smaller margin settings in the software application. If the margin settings are not too large, or if you cannot change the margin settings, increase the number of lines allowed per printed page.
Page 125 Chapter 6 Troubleshooting yyyyy Selected background prints only on one page yyyyy Check Point Check Point yyyyy Is “Background ﬁrst page only” selected? yyyyy To print a selected background image on every page, the yyyyy “Background ﬁrst page only” option must be switched off. 1 Open the printer driver.
Page 126 Chapter 6 Troubleshooting Booklet Printing does not execute correctly Check Point Check Point After Booklet Printing was selected, was any Media Type other than Plain Paper selected? In order to execute Booklet Printing, Plain Paper must be selected for the Media Type. Follow this procedure to select Plain Paper for the Media Type.
Page 127 Chapter 6 Troubleshooting Printed area out of position Printed area has shifted out of position, partially missing Printed vertical lines are broken and not sharp Contents Index...
Page 128: Printed Area Has Shifted Out Of Position
Chapter 6 Troubleshooting Printed area has shifted out of position, partially missing Check Point Check Point Are you printing on a paper size larger than the printer driver Page Size setting? Printing on a paper size larger than the printer driver Page Size setting causes the printed area to shift to the upper left corner of the sheet.
Page 129 Chapter 6 Troubleshooting Printed area has shifted out of position, partially missing (cont.) Check Point Check Point Has enlarged/reduced printing been executed? If scaled printing has been set for reduction... If you have set up Scaled Printing to reduce the size of the printed area and the paper loaded in the printer is larger than the specified paper size for the print job, the printed area will shift to the upper left corner of the...
Page 130 Chapter 6 Troubleshooting Printed area has shifted out of position, partially missing (cont.) Check Point Check Point Are you printing on a paper size smaller than the Page Size selection in the printer driver? If you are printing on a paper size smaller than the Page Size selected in the printer driver, the print area will shift down to the right, and the right side and lower right corner of the print will be cut off.
Page 131 Chapter 6 Troubleshooting Printed vertical lines are broken and not sharp Check Point Check Point Is the print head aligned correctly? If dull or broken lines appear in the printouts, align the print head. • Aligning the print head Reference Contents Index...
Page 132 Chapter 6 Troubleshooting Printed vertical lines are broken and not sharp (cont.) Check Point Check Point Is Print Quality set for Fast? If the Print Quality setting is set for Fast, change the setting to Fine. 1 Open the printer driver. 2 On the Main tab, click the Advanced button.
Page 133: Paper Stained With Wet Ink, Deformed Or Streaked
Chapter 6 Troubleshooting Paper stained with wet ink, deformed, or streaked If printed pages are stained, deformed or streaked, read this section and follow the instructions to solve the problem. Backs of printed pages stained with ink Printed pages wrinkled, warped, wavy Ink spread and blurred on printed sheets Printed surface streaked, scratchy, not...
Page 134: Backs Of Printed Pages Stained With Ink
Chapter 6 Troubleshooting Backs of printed pages stained with ink Check Point Check Point Check Point Check Point Is the paper output slot dirty? Is the next page ejected from the printer before the ink on the page below is dry? Printed photographs and other print jobs that use a large amount of ink require sufﬁcient time for the ink to dry.
Page 135: Printed Pages Wrinkled, Warped, Wavy
Chapter 6 Troubleshooting Printed pages wrinkled, warped, wavy Check Point Check Point Printing on thin paper? Printing photographs and pictures that require large amounts of ink could cause the paper to wrinkle or curl as it is ejected from the printer. For print jobs that use a large amount of ink, use Photo Paper Pro, High Resolution Paper, or High Gloss Photo Film.
Page 136 Chapter 6 Troubleshooting Printed pages wrinkled, warped, wavy (cont.) Check Point Check Point Printing with high Intensity setting? Lower the Intensity setting to reduce the amount of ink used for the print job. Lowering the amount of ink used will prevent warping of the paper as it is ejected from the printer.
Page 137: Ink Spread And Blurred On Printed Sheets
Chapter 6 Troubleshooting Ink spread and blurred on printed sheets Check Point Check Point Printing an image like a photograph or graphic image that requires a large amount of ink? For a print job that requires a large amount of ink, set Fine for the Print Quality.
Page 138 Chapter 6 Troubleshooting Ink spread and blurred on printed sheets (cont.) Check Point Check Point Printing on plain paper? If you are using plain paper, switch to another print media. Special print media like Photo Paper Pro, High Resolution Paper, or Glossy Photo Paper have specially coated surfaces that prevent ink from spreading and blurring on the printed surface.
Page 139 Chapter 6 Troubleshooting Ink spread and blurred on printed sheets (cont.) Check Point Check Point Printing with high Intensity setting? Lower the Intensity setting to reduce the amount of ink used for the print job. Lowering the amount of ink used will prevent ink from spreading and blurring on the printed surface.
Page 140: Printed Surface Streaked, Scratchy, Not Sharp
Chapter 6 Troubleshooting Printed surface streaked, scratchy, not sharp 2 With the print surface facing up, align the sheet with Check Point Check Point the left side of the manual feed slot, and insert the Printing on thick paper? sheet into printer until it stops. •...
Page 141 Chapter 6 Troubleshooting Printed surface streaked, scratchy, not sharp (cont.) Check Point Check Point Check Point Check Point Printing on the paper thicker than 0.6mm? Printing on curled plain paper? If you attempt to print on paper thicker than the recommend limit, the Printhead could come into direct contact with the paper and scratch the print surface.
Page 142 Chapter 6 Troubleshooting Printed surface streaked, scratchy, not sharp (cont.) Check Point Check Point Printing a high density image on plain paper? Printing a high density image on plain paper can cause the paper to absorb too much ink and cause the printed sheet to warp or wrinkle and blur the image.
Page 143 Chapter 6 Troubleshooting Printed surface streaked, scratchy, not sharp (cont.) 3.0 mm Check Point Check Point Printing beyond the margins of the 28 mm recommended printing area? Printing beyond the margins of the recommended printing area can cause poor print quality at the bottom edge of the printed sheet.
Page 144: Cleaning The Printer
Chapter 6 Troubleshooting Cleaning the printer Follow this procedure to periodically clean the printer, or when you think the printer is dirty. If the paper output slot or paper feed rollers are dirty, paper will not feed correctly and the printouts could be marked with ink stains and streaks.
Page 145 Chapter 6 Troubleshooting Cleaning the printer (cont.) Cleaning the paper feed rollers With frequent use of coated paper, paper dust from the coated surfaces of such media accumulates around the paper feed rollers and could cause misfeeds and paper jams. Use the Roller Cleaning Plate provided with the printer to periodically clean the paper feed rollers.
Page 146 Chapter 6 Troubleshooting Cleaning the printer (cont.) 3 Raise the paper rest, lower and pull out the paper output tray, then move the paper guide completely to the left. 4 With the patches facing up and pointing down, set the Roller Cleaning Plate in the sheet feeder.
Page 147 Chapter 6 Troubleshooting Cleaning the printer (cont.) 6 Open the printer driver, click the Maintenance tab, and click the paper feed roller cleaning icon. • Opening the printer driver directly Reference 7 Read the message and click the OK button. •...
Page 148 Chapter 6 Troubleshooting Cleaning the printer (cont.) 9 Without removing the Roller Cleaning Plate, set one sheet of plain A4 paper in the sheet feeder and click the OK button. • The sheet of plain paper is fed through the printer to remove any water from the paper feed rollers.
Page 149 Chapter 6 Troubleshooting Cleaning the printer (cont.) 11 Set the next sheet of A4 plain paper in the sheet feeder, and click the OK button. • The second sheet of plain paper is fed through the printer to remove any water from the paper feed rollers.
Page 150: Printing Will Not Start Or Halts Before Completing Print Job
Chapter 6 Troubleshooting Printing will not start or halts before completing print job Printer is not recognised Printer does not switch on after pressing POWER button Printing does not start, even after printer receives signal from the computer Printing halts before print job is completed Print job starts but nothing printed on the page...
Page 151: Printer Is Not Recognised
Chapter 6 Troubleshooting Printer is not recognised Check Point Check Point Check Point Check Point Is the printer switched on? Is the printer cable connected securely? Make sure the printer cable is connected securely to the printer and computer. A poor connection could prevent Check if the POWER/ERROR lamp is lit green.
Page 152: Printer Does Not Switch On After Pressing
Chapter 6 Troubleshooting Printer does not switch on after pressing POWER button Check the power cord plug connection and make sure Check Point Check Point that it is tight. A poor connection could prevent the printer Did you press the POWER button from switching on.
Page 153 Chapter 6 Troubleshooting Printing does not start, even after printer receives signal from the computer Check Point Check Point Check Point Check Point Is the printer switched on? Is the power cord plug connected securely to the power outlet? Conﬁrm that the POWER/ERROR lamp is lit green. Make sure the power cord plug is connected securely to the power outlet.
Page 154 Chapter 6 Troubleshooting Printing does not start, even after printer receives signal from the computer (cont.) Check Point Check Point Printing a photograph or other print job that contains a large amount of data? Blinking green During a print job for a photograph, or any print job that contains a large amount of data, the printer must occasionally wait to process or receive print data.
Page 155 S800 as a default Are you using the Canon S800 printer driver? printer. If any printer driver other than the Canon S800 is selected for the print job, this will prevent the printer from operating correctly. Open the Print dialog box and conﬁrm that the Canon S800 is selected as the printer.
Page 156 2 Click the Details tab, click the down-arrow for the destination port setting (Print to the following port), and select LPT1 if you are using the parallel connection, or select USBPRNXX (Canon S800: XXXXXX) if you are using the USB connection. • Opening the printer driver directly...
Page 157 Chapter 6 Troubleshooting Printing does not start, even after printer receives signal from the computer (cont.) Check Point Check Point Is the printer port set for ECP? If the printer port is set for ECP, this could prevent the printer from operating correctly. Cancel the ECP mode and execute the print job again.
Page 158 Chapter 6 Troubleshooting Printing halts before print job is completed Check Point Check Point Check Point Check Point Does the print job contain a large amount of Is the USB cable longer than 2 metres? data like a photograph or graphics ﬁle? When you connect the printer to the computer with a USB cable, always use a USB cable shorter than 2 Blinking green...
Page 159: Print Job Starts But Nothing Printed On The
Chapter 6 Troubleshooting Print job starts but nothing printed on the page Check Point Check Point Check Point Check Point Has an ink tank run out of ink, or is the print Has the printer been printing for a long head clogged? period? If colours are missing...
Page 160: Printhead Holder Does Not Move To The Centre
Chapter 6 Troubleshooting Printhead holder does not move to the centre Check Point Check Point Check Point Check Point Is the printer switched on? Has the front cover been opened for more than 10 minutes? Make sure that the POWER/ERROR lamp is lit green. If the lamp is blinking green, the printer is warming up.
Page 161: Paper Will Not Feed Or Jams
Chapter 6 Troubleshooting Paper will not feed or jams Paper does not feed from the sheet feeder Envelopes do not feed Paper skews diagonally during feeding Cannot feed paper manually Two or more sheets feeding together Paper jams in printer Contents Index...
Page 162 Chapter 6 Troubleshooting Paper does not feed from the sheet feeder Check Point Check Point Check Point Check Point Paper too thick? Too many sheets loaded in the sheet feeder? Load limit mark Thick paper cannot be fed from the sheet feeder. Thick Make sure that the top of the stack does not exceed the paper up to 0.6 mm in thickness can be loaded manually load limit mark embossed on the sheet feeder.
Page 163 Chapter 6 Troubleshooting Paper does not feed from the sheet feeder (cont.) Check Point Check Point Are the sheets wrinkled or warped? To avoid paper jams, and misfeeds, never use paper that is warped, wrinkled, or deformed in any way. Contents Index...
Page 164 Chapter 6 Troubleshooting Paper does not feed from the sheet feeder (cont.) Check Point Check Point Has Manual Feed been selected for the feed method in the printer driver? Check the Paper Feed setting in the printer driver. 1 Open the printer driver. 2 On the Main sheet, click the Advanced button.
Page 165 Chapter 6 Troubleshooting Envelopes do not feed Check Point Check Point Check Point Check Point Too many envelopes loaded at one time? Are the envelopes completely ﬂat? You can load up to 10 envelopes in the sheet feeder at a time.
Page 166 Chapter 6 Troubleshooting Envelopes do not feed (cont.) Check Point Check Point Check Point Check Point Is the stack of envelopes loaded in the correct Is the paper guide set correctly? direction? Paper guide The paper guide should be snug but not too tight against Load the top edge of the envelopes lengthways with the the left side of the stack and the stack should be perfectly return address side up and pointing down.
Page 167 Chapter 6 Troubleshooting Paper skews diagonally during feeding Check Point Check Point Check Point Check Point Too many sheets loaded in the sheet feeder? Is the paper wrinkled, warped, or deformed in any way? To avoid paper jams, and diagonal misfeeds, never load paper that is wrinkled, warped, or deformed in any way.
Page 168: Cannot Feed Paper Manually
Chapter 6 Troubleshooting Cannot feed paper manually Check Point Check Point Check Point Check Point Using correct procedure for manual feeding? Is the front cover open? With the print side facing up, align the sheet with the left Close the front cover and try again to load the sheet side of the manual feed slot and insert it into the printer manually.
Page 169 Chapter 6 Troubleshooting Two or more sheets feeding together Check Point Check Point Check Point Check Point Did you fan the sheets before loading? Too many sheets loaded in the sheet feeder? Load limit mark Make sure that the top of the stack does not exceed the load limit mark embossed on the sheet feeder.
Page 170 Chapter 6 Troubleshooting Paper jams in printer Follow this procedure to remove jammed paper. Paper jams during feed from the sheet 3 Fan the sheets to remove static cling and set the stack feeder in the sheet feeder and press the RESUME button. 1 Remove the stack set in the sheet feeder.
Page 171 Chapter 6 Troubleshooting Paper jams in printer (cont.) Paper jams during manual feed 2 Insert another sheet in the manual feed slot, and press the RESUME button. 1 Slowly pull the jammed paper out of the paper output tray or manual feed slot, whichever is easier. •...
Page 172 Chapter 6 Troubleshooting POWER/ERROR lamp blinks orange When an error occurs, the POWER/ERROR lamp ﬂashes. To identify the problem, count the number of orange ﬂashes between each green ﬂash and then refer to the list below. 2 orange ﬂashes: Paper out, feed error, or 5 orange ﬂashes: Printhead not installed paper jam correctly...
Page 173 Make sure that you are using the Printhead designed connect the power cord again, switch the printer on for the S800. Press the POWER button to switch the and restart the print job. printer off and press the POWER button again. If this If the error occurs again, call for service.
Page 174: Message Is Displayed On The Screen
Chapter 6 Troubleshooting Message is displayed on the screen Write error occurs and the print job halts Application error, General protection fault BJ Status Monitor messages Error! Contents Index...
Page 175 Chapter 6 Troubleshooting Write error occurs and the print job halts Check Point Check Point Are the printer and computer connected securely? Check Point Check Point Is the printer switched on? If the printer cable connections on the printer and computer are not tight, the printer will not operate correctly.
Page 176 Chapter 6 Troubleshooting Write error occurs and the print job halts (cont.) Check Point Check Point Is the port setting correct? If you are using a parallel connection, select the LPT1 for the Port selection. If you are using USB connection, select a USB port (USBPRN).
Page 177 Click the Device Manager tab, double-click Ports (COM & LPT) and then double-click LPT1. • If you are using a USB connection... Click the Device Manager tab, double-click Universal Serial Bus controllers and then double- click Canon S800. Contents Index...
Page 178 Chapter 6 Troubleshooting Write error occurs and the print job halts (cont.) 4 Conﬁrm that the port is operating correctly. • If you are using a parallel connection... • If you are using a USB connection... On the General sheet check the message under On the General sheet conﬁrm the message under Device status.
Page 179 Chapter 6 Troubleshooting Write error occurs and the print job halts (cont.) 5 If you are using a parallel connection... Click the Resources tab and conﬁrm that there are no conﬂicting devices. If any other device is in conﬂict with this printer port, this will cause an error.
Page 180 Details tab. Check the setting for the destination port (Print to the following port). 3 The WPS printer driver is using the same port assigned to the Canon S800, select FILE for the WPS driver port or delete the WPS printer driver. Contents...
Page 181 Chapter 6 Troubleshooting Application error, General protection fault Check Point Check Point Are you using a software application intended for exclusive use with Windows 3.1? If you attempt to use a Windows 3.1 software application with Windows 98 etc., an error will occur. Use a software application that is compatible with your operating system.
Page 182 Chapter 6 Troubleshooting Application error, General protection fault (cont.) Check Point Check Point One or several software applications running in the background? If one or more software applications are running in the background, sufﬁcient memory may not exist for the print job.
Page 183 Chapter 6 Troubleshooting Application error, General protection fault (cont.) Check Point Check Point Is there sufﬁcient space available on the hard disk? An error could be caused if there is not sufﬁcient free space available on the hard disk. Check the amount of space available on the hard disk.
Page 184 Chapter 6 Troubleshooting Application error, General protection fault (cont.) Check Point Check Point Is the printer driver installed correctly? There could be a problem with the printer driver, caused by issuing ﬁle or corrupted ﬁle(s). Uninstall the printer driver and install it again. •...
Page 185 Chapter 6 Troubleshooting BJ Status Monitor messages The BJ Status Monitor displays messages when an error occurs. To remove an error Main messages On the BJ Status Monitor, click the Guide tab to Here is a list of the BJ Status Monitor messages: display guidance to help you solve the problem.
Page 186: Other Problems
Chapter 6 Troubleshooting Other problems BJ Status Monitor does not display Cannot perform background printing Printer not recognised by the system Error Contents Index...
Page 187 Chapter 6 Troubleshooting BJ Status Monitor does not display Check Point Check Point Check Point Check Point Are you using a computer and printer cable Has bi-directional support been enabled in which are both capable of bi-directional data the printer driver? transfer? Use this procedure to enable bi-directional support.
Page 188: Cannot Perform Background Printing
Chapter 6 Troubleshooting Cannot perform background printing Check Point Check Point Sufﬁcient free space available on the hard disk? Background printing may not be possible if there is not sufﬁcient free space available on the hard disk. Check the amount of free space available on the hard disk. If the hard disk is almost full, delete some unneeded ﬁles to create more space on the hard disk.
Page 189 Chapter 6 Troubleshooting Cannot perform background printing (cont.) Check Point Check Point Is background printing switched on? Check the Backgroud setting in the printer driver. 1 Open the printer driver. 2 Click the Page Layout tab. Click and check on the Background Printing box.
Page 190 Chapter 6 Troubleshooting Printer not recognised by the system Check Point Check Point Check Point Check Point Is the printer switched on? Are the computer and printer securely connected? Make sure that the POWER/ERROR lamp is lit green. If A faulty cable connection at the printer or computer could the lamp is blinking green, the printer is warming up.
Page 191 Chapter 6 Troubleshooting Printer not recognised by the system (cont.) Check Point Check Point Has the printer driver been installed? Follow the instructions in the “Setup Guide” to install the printer driver. Contents Index...
Page 192 Chapter 6 Troubleshooting If you cannot solve the problem ... After the following the procedures described in this chapter, if you cannot solve the problem prepare a description of the problem then refer to the Contact List that you received with the printer and call for service. Checking the operating environment of the computer Transporting the printer...
Page 193: Checking The Operating Environment Of
Chapter 6 Troubleshooting Checking the operating environment of the computer Before you call for servive, make sure you know the following: • System version number 3 Click the General tab. • Amount of memory installed 4 On the General sheet read the system version •...
Page 194 Chapter 6 Troubleshooting Checking the operating environment of the computer (cont.) Checking the amout of free space on the hard disk Use this procedure to determine the amount of free space on the hard disk. 1 Double-click the My Computer icon. 2 Click the icon for the hard disk drive to highlight it.
Page 195 1 Click the Start button, point to Settings, and click Printers. 2 Click the Canon S800 printer icon to highlight it. 3 From the File menu, select Properties. 4 Click the Main tab and click the About button.
Page 196 Chapter 6 Troubleshooting Transporting the printer Use the original box and protective material to pack the printer for transport before moving or shipping the printer for servicing. 1 Open the front cover and remove the Printhead. 5 Close the front cover and attach the tape to fasten the •...
Page 197: Chapter 7 Advanced Procedures
Chapter 7 Advanced Procedures Chapter 7 Advanced Procedures This chapter provides important information that, while not directly related to the operation of the printer, is of use for special tasks. Switching the printer off with the printer driver Using the ECP mode Contents Index...
Page 198: Switching The Printer Off With The Printer Driver
Chapter 7 Advanced Procedures Switching the printer off with the printer driver You can use the printer driver to switch the printer off. 1 Open the printer driver, click the Maintenance tab, and click the power icon 2 Read the message and click the OK button. •...
Page 199: Using The Ecp Mode
Chapter 7 Advanced Procedures Using the ECP mode Before you select the ECP mode... ECP mode data transfer is a method of handling data that can speed up printer operation. • Is the parallel port selected on the computer ECP Using the ECP mode, you can transfer print data mode compatible? much faster.
Page 200 Setting your printer to use the ECP mode 1 Click the Start button, point to Settings, and click Printers. 2 Click the Canon S800 printer icon to highlight it. 3 From the File menu, select Properties. While you are printing in the ECP mode, if...
Page 201: Appendices
Appendices Appendices These Appendices contain some information that, while not directly related to the operation of the printer, is of use for special tasks. Printer part names and functions Updating the printer driver Uninstalling the printer driver Contents Index...
Page 202: Printer Part Names And Functions
Appendices Printer part names and functions Here is a summary of the names and functions of each part of the printer. Front View Paper rest Supports paper loaded in the Operation panel Paper guide sheet feeder to ensure correct Adjusts to the edge of the POWER button (on the left) feeding by preventing the paper loaded in the sheet...
Page 203 Appendices Printer part names and functions (cont.) Rear View Printer cable connectors Provide connection points for a parallel or USB cable. Connect one end of the cable here and the other end to the computer. Manual feed slot Allows manual feed of thick Power connector paper or other print media one Provides connection...
Page 204 Appendices Printer part names and functions (cont.) Internal View Printhead lock lever Locks and unlocks the Printhead or scanner cartridge for installation and Printhead holder removal. Install the Printhead or the scanner cartridge here. Contents Index...
Page 205: Updating The Printer Driver
Appendices Updating the printer driver Occasionally you may need to update the printer driver by replacing it with a new printer driver provided with new or improved features. By updating your printer driver you could solve some of the minor problems you have experienced with the old driver.
Page 206: Uninstalling The Printer Driver
Appendices Uninstalling the printer driver Use this procedure to uninstall the previous version of a printer driver. 1 Click the Start button, point to Programs, point to BJ Printer, then click Uninstall. 2 Read the message then click Yes to conﬁrm that you want to uninstall the printer driver.
Page 207: Glossary
Glossary Glossary Background Printing BJ Printer Monitor Allows you to use other applications while one or Recognises and monitors the status of the printer more print jobs are executing in the background. selected for the print job to keep you informed about the status of the printer (ink tank level, errors, etc.).
Page 208 Glossary Glossary (cont.) click Greyscale Print Point to an area on the screen and click the mouse Removes all colour information from the image and button once. “Click” normally means to click the left prints only in black, white, and intermediate greys. mouse button.
Page 209 Glossary Glossary (cont.) LPT1: ICM (Image Colour Matching) is the colour correction The name of the standard parallel printer port used by function built into Windows. If you switch this feature Windows. on for this printer, colour correction is performed. Maintenance However, please remember that to take advantage of Contains the functions that allow you to maintain the...
Page 210 Glossary Glossary (cont.) Photo Optimizer PRO print head deep cleaning This feature can be used to correct overexposed or Cleans the print head more thoroughly than cleaning. underexposed photographic images, or to Deep cleaning consumes ink so use it sparingly, only compensate for the loss in colour balance in images have cleaning has failed to correct the problem.
Page 211 Glossary Glossary (cont.) spooling When you start a print job, the print data cannot be sent immediately to the printer. The data must be stored temporarily on the hard disk for processing before it is sent to the printer. Spooling allows printing to proceed in the background while you continue to perform other tasks with the computer.
Page 212: Index
Index Index Colour tab 60, 65, 66, 136, 139, 142 Copies adjusting ink density adjusting the colour Advanced button 44, 48, 53, 54, 60, 63, 64, 65, 66 deep cleaning the print head aligning the print head default settings Diffusion digital camera Background first page only background printing...
Page 213 Index Index (cont.) Ink supply exhausted Intensity slide bar 60, 136, 139 OHP film opening the printer driver operating environment of the computer jaggies Orientation 43, 49, 115 Output Style 65, 66 load limit mark 162, 167, 169 Long-side stapling Page Layout Page Layout tab 43, 45, 46, 47, 49, 50, 55, 56, 57, 123, 130...
Page 214 Index Index (cont.) Printhead holder 160, 172, 204 Troubleshooting printing a booklet printing an artistic background printing on both sides of a page uninstalling a printer driver update the printer driver 176, 178, 203, 211 Quality tab 63, 64, 132, 137, 164 version number of the operating system Reverse order version number of the printer driver...

Canon S800 Reference Manual

Chapter 1 Getting Acquainted with the Printer

Chapter 2 Getting Acquainted with the Printer Driver

Chapter 4 Using the Printer Driver

Chapter 5 Using Special Print Media

Chapter 6 Troubleshooting

Chapter 7 Advanced Procedures

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