About Call Home - Cisco ASR 9000 Series User Configuration Manual

About Call Home

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About Call Home
Call Home provides an email and http/https based notification for critical system policies. A range of message
formats are available for compatibility with pager services or XML-based automated parsing applications.
You can use this feature to page a network support engineer, email a Network Operations Center, or use Cisco
Smart Call Home services to generate a case with the Technical Assistance Center. The Call Home feature
can deliver alert messages containing information about diagnostics and environmental faults and events.
The Call Home feature can deliver alerts to multiple recipients, referred to as Call Home destination profiles.
Each profile includes configurable message formats and content categories. A predefined destination is
provided for sending alerts to the Cisco TAC, but you also can define your own destination profiles. When
you configure Call Home to send messages, the appropriate CLI show command is executed and the command
output is attached to the message. Call Home messages are delivered in the following formats:
• Short text format which provides a one or two line description of the fault that is suitable for pagers or
• Full text format which provides fully formatted message with detailed information that is suitable for
• XML machine readable format that uses Extensible Markup Language (XML) and Adaptive Messaging
Destination Profiles
A destination profile includes the following information:
• One or more alert groups—The group of alerts that trigger a specific Call Home message if the alert
• One or more e-mail or http destinations—The list of recipients for the Call Home messages generated
• Message format—The format for the Call Home message (short text, full text, or XML).
• Message severity level—The Call Home severity level that the alert must meet before a Call Home
You can also configure a destination profile to allow periodic inventory update messages by using the inventory
alert group that will send out periodic messages daily, weekly, or monthly.
The following predefined destination profiles are supported:
• CiscoTAC-1—Supports the Cisco-TAC alert group in XML message format.
Cisco ASR 9000 Series Aggregation Services Router System Management Configuration Guide, Release 5.1.x
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Configuring Call Home to use VRF, page 327
Configuring Source Interface, page 328
printed reports.
human reading.
Language (AML) XML schema definition (XSD). The AML XSD is published on the Cisco.com website
at http://www.cisco.com/. The XML format enables communication with the Cisco Systems Technical
Assistance Center.
occurs.
by alert groups assigned to this destination profile.
message is sent to all e-mail and http url addresses in the destination profile. An alert is not generated
if the Call Home severity level of the alert is lower than the message severity level set for the destination
profile.
Configuring Call Home