Silencing The Alarm; Service And Support - Eaton Powerware BladeUPS User Manual

TROUBLESHOOTING
Alarm or Condition
Software Incompatibility Detected.

Silencing the Alarm

Service and Support

138
Eaton BladeUPS (12 kVA) User's Guide
Possible Cause
The UPS detects a paralleled UPS with a
later firmware version.
During parallel system startup, the UPS
detects a UPS in the system with a
different OEM number.
Before silencing an alarm, check the alarm condition and perform the applicable action
to resolve the condition.
Press any button on the front panel display to silence the alarm. If the alarm status
changes, the alarm beeps again, overriding the previous alarm silencing.
If you have any questions or problems with the UPS, call your Local Distributor or the
Help Desk at one of the following telephone numbers and ask for a UPS technical
representative.
United States:
Canada:
All other countries:
Please have the following information ready when you call for service:
S
Model number
S
Serial number
S
Firmware version number
S
Date of failure or problem
S
Symptoms of failure or problem
S
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA)
Number. This number must appear on the outside of the package and on the Bill Of
Lading (if applicable). Use the original packaging or request packaging from the Help
Desk or distributor. Units damaged in shipment as a result of improper packaging are
not covered under warranty. A replacement or repair unit will be shipped, freight
prepaid for all warrantied units.
NOTE For critical applications, immediate replacement may be available. Call the
dealer or distributor nearest you.
S
164201649 Rev 6 www.eaton.com/powerqualtiy
Action
Mixing major firmware versions is not supported. For minor
firmware versions, the alarm does not prevent operation, but
different firmware versions in a parallel system cause conflicts.
Verify that all UPSs in the parallel system have the same firmware
version. For updates, see "Updating the UPS Firmware" on
page 128.
Verify that all UPSs in the parallel system are from the same
manufacturer. UPSs with different OEM numbers will not parallel.
1-800-356-5737 1-919-870-3149
or
1-800-461-9166 ext 260
Call your local service representative
Help Desk
for the